They will mislead you and give you false ROI stats just so you sign up for google ads. Unless you're a professional with google ads I would avoid using them as Google will bleed you dry and your ad will not give you ANY ROI. As you can see from my screenshot attached in the 1st 2 weeks of Jan I paid almost £400 in ad spend with only 1 conversion despite being assured my campaign would garner at least 3-5 conversions per day by the account manager who sold me this dud of an ad.

I set up my google ads account under the advice of a Google Ad's Account Manager who told me if I ran a search campaign I could expect 1-2 conversions/sales per day. Dilara then told me that if I added a Performance Max campaign to run alongside the Search Campaign I could expect 3-5 conversions/sales per day leading me to think I'd at the very least cover my Ad spend. In the first 3 weeks I received ZERO conversions on the Search Campaign I contacted Dilara who said that with my ad spend I should be seeing more conversions and to discuss the Ad with the Ad Account Manager (I had 2 account managers one who sold me false ad conversion stats & the ad creator who advised me to keep the underperforming ad running) After almost £500+ in ad spend and only 1 sale/conversion I began to doubt my so called 'account managers' false promises. I hired an independent Ad specialist from Fiver who reviewed my Ads and told me the Search Campaign should have been stopped weeks ago as it was just burning money and not bringing in conversions just loads of useless non converting clicks. After reviewing my performance Max advert and making amendments and to it the independent Ad specialist got my performance max ad converting to sales, not loads and nothing like google falsely promised me but definitely performing better. However after contacting Google to complain about the matter on the 4th January I was told by Ivan (the ad designer/creator) he was no longer supporting my account and had been moved by google to a different part of the business, I then contacted Dilara and explained this to her and got no response. I emailed again, then another time and another time and only after 6 emails did she finally respond with an excuse of being out of office. So why was my account not passed to a colleague and why was your OOO not on to inform me that i need to contact someone else? Dilara then told me she had also been moved to a different part of the business and was no longer managing my account so i had no support to amend my ad despite spending almost 3 weeks asking for it. From the 1st January through to the 16th Google racked up over £500 in Ad spend on my ad that I had been asking to amend or pause and out off that £500 in ad spend I had no conversions, not one. I may as well have taken that money and flushed it down the toilet. So essentially I have spent over £1000 since November and I haven't even made 10% ROI on my Ad spend. I have infact gone into negative equity in my small business and unable to replenish my stock or look at alternative ad spend else where. Thanks to google ads the business I spent the last 2 years building has been run into the ground and have had to halt everything because the ad spend was so out of control despite spending limits being in place and set up, google just continued to charge ad spend. They also removed all support/account managers from my account and essentially forced me into a position where they could continue to charge me for Ad spend & I was unable to optimise the ad or pause it.

If you are a small business DO NOT allow Google Ads account managers to talk you into creating an advert with them. They will mislead you and give false statistics just to sell you the advert. They provide all the support in setting up the advert and are very responsive in the initial set up and making sure they can get as much money out of you before you realise its all completely false and misleading information. You need an independent google ads specialist to run your ad campaigns for you (not one employed by google) so if you don't have the money for this find an alternative means to advertising this is not for you. Google will absolutely bleed you dry and give zero ROI on your ad spend. I did submit an access to information request as I told them I wanted all the so called 'recorded conversations' as that was where I was mislead into buying the adverts. Surprise surprise...Google responded and said that they didn't have to give me this info per their T&C's and denied that they ever told me I could expect the 3-5 conversions per day. Of course they are denying this. Why do they record calls if you aren't then allowed to go back and listen to what they told you? Its very clear they only record the calls for their benefit and definitely not the consumer. I also see loads of people who's Google Ads accounts being suddenly suspended for no legitimate reason

What I find unbelievable is all of these hundreds of complaints on here and 95% are 1* complaints on the exact same experiences by businesses and yet nothing is being done to ensure google stop destroying small businesses? Why are no MP's or our PM Rishi not doing anything or demanding google be accountable for fleecing small businesses out of ad spend and not even giving a 10% ROI on ad spend its diabolical and blatant theft.

Okay, so this has been going on forever, and I feel like nobody really mentions Google because it's google, but the truth is that no other company on earth has the advantage of running a monopoly as they do.

I feel like nobody says something because it's google, but the way they operate and the amount of money they take from a small business is just insane.

We've spent 15.000 USD on Google ads in the past 3 months, pretty much all our savings.

Despite having a very good product, we only get horrible traffic from Google, even though our campaigns are set up correctly.

For example, our campaigns are only set to run in the US, yet we receive a ridiculous amount of traffic from scammers in Nigeria that are signing up for our product from Google ads. (We track all of it).

I have been trying to get in touch with them for the past 3 weeks, and it's impossible to hear from anybody at Google.

I opened a support ticket 3 weeks ago and got a reply email 5 days later saying, "We couldn't reach you on your phone; please provide a valid phone number", I checked my phone when I saw the email and saw that they tried to call me at 5 AM.

I emailed back, saying that I couldn't get on a call at 5AM and that it would be helpful if they could connect me to the US support team instead.

I sent them 10 emails in the past 3 weeks, sharing my availability (8AM TO 1AM) to be able to talk to someone, and I haven't received a single reply back.

If I try to open a new support ticket, then it just tells me "An error occurred".

I believe that their support is located in India, which is fine, but is it really the only option that you offer US customers that have spent all their savings into your company over the past 3 months and don't get anything for it in return?

I mean, I am willing to stay up up until 2 AM to talk to their support team in India, but despite my many attempts of getting in touch they don't reply...

Some companies are privileged, but Google is really on a whole other level... I don't think that any other company in the world is able to take $500 every 2 days from small businesses, no offer any support, and provide bad, unjustified services in return...

I mean, I am sure that with 15.000 USD in 3 months, they would be able to assign us a dedicated account manager or something. But we aren't even getting regular support!

Update:

I went over the other reviews, and honestly, it breaks my heart to read these. Most of these are from small businesses saying that Google Ads drained their accounts and read that some of them went bankrupt because of it.

I honestly can't agree more with what they are saying... In the Google ads admin, there is a section called "Improvements " for each campaign. Here, they essentially show you what you can do to improve your campaigns, and once you do it, they provide they add % to your percentage score.

The funny thing is that this entire "Improvements" feature is a total scam and its just a way for them to make as much money as possible.

For example: All our campaigns are at about 60 - 70 % optimized. However, the only things that we can do get a higher optimization score is:

1. Raise the budget on each campaign. The message says "You are loosing out on a lot of traffic by being limited by your budget. Raise your campaign budge by an extra $71.36/day to fix it." < This "improvement" raises our optimization score by 20%, which means that we would be at around 90% optimized. As far as I see, this isn't much of an optimization, how does us spending more raise the "Optmization score" of a campaign? And again: the issue is that the traffic we are getting absolute trash.

2. The other major "Optimization tip", which would raise our score by 10% is by importing all our customer information into Google to apparently "Create personalized ads for existing customers". What? This is completely ridiculous, and its just a way for them to collect customer information from businesses.

So overall: their "optimization" feature will have your campaigns fully optimized only if you raise your budget and provide your customer data. And note: it's not only once, if you raise the budget, they will gradually lower your score over the next weeks to have you back at a lower score to then again say "You are limited by ad budget, raise your spend by another $350 a week"...

This entire system is so messed up, and despite our countless attempts of speaking to someone, we haven't been gotten a reply from a SINGLE person!

Adwords now called as Google Ads. What the heck is wrong with this company, we believe it is not in the hands of U.S.A. (constitution and ethic is almost gone!) instead of helping advertisers to advertise they Leaves a Trail of Destructions Against Advertisers. Politicians and the Judge need to check/prevent/claim this bad behavior it will cost the economy on online advertising every year billions of money, the effect is the money does not flow back to advertisers so that they can not do business. From each dollar spending they will loose hundreds of dollars.

After years and years of trying doing S. E. O and to Advertising in Adwords in Google Ads you come to the conclusion that the support sucks these guys do not listen to the complains of clients they send only a useless standard email back without to answer the questions or fix the issues. And about the ad clicks most of the business starters and advertisers get 97.99% all fake clicks. The invalid click prevention's in Google Ads it's just a joke! And it does 98.99% not work. Be aware that if the promotion will start in Adwords in Google Ads that it is direct or in direct connected to click farms or click servers!

Signals of Fraudulent Behavior - Adwords as Google Ads and Google.com:
1 - The support in Adwords are terrible for Advertisers.
2 - Invalid Clicks does not work at all.
3 - Big interest conflict between Adwords as Google Ads and Google.com
4 - Advertisers who are searching on internet to advertise, they find 99.9% of only Scam company websites.
(These Bad Companies does have/get the best rankings (SEO) from google.com and other search engines)
(Adwords & Google and other search engines does have the responsibility to do more to prevent/stop this behavior)
5 - If you use a Click Fraud Prevention Company then be aware that Adwords or other Advertise companies does limit the count of Ip Blocks, +-300x ip blocks is just a joke these click farms are using +-1.000.000 of different ips.
6 - Fake traffic with no response or no sales or no comments from website visitors.
7 - Fake traffic with high bounce rates to website.
8 - Fake views, low time views, no likes or dislikes.?
9 - Negative S. E. O.
10 - we did make for all advertise victims and business starters a very useful website seodiscrimination dot com and we did ask adwords and google to help us to prevent fraudulent behavior on internet and we did also ask to help us (anonym or by name) to get the word seodiscrimination on dictionary websites like wikipedia, but they do everything in direct or direct to prevent this. Seodiscrimination is a powerful word that will explain in a single word what the effect is on fraudulent behavior on internet samples are click fraud, ad fraud, negative seo, fake traffic, click farms, scam companies, traffic fraud, high bounce rates, ranking fraud (high rankings fraud steals your content and place it self on his high rankings sites,...,? (adwords & google should take this very serious by Helping us otherwise [Real Traffic to Sites] will become [Fake Traffic to Sites])

Advice to Business Starters and other Advertisers:

My advice to other business starters is because of that the online advertising is almost destruct by these superior companies you can try something else, other advertise sources like advertising on newspapers or do spread flyers manually or by mail (not email!) then you have 100% guarantee that you reach 100% real people!

Why did Adwords change the name into Google Ads?

We believe that the only reason is that they want/try to hide the visibility (S. E. O) about the negative forums/comments from clients who are complains, after all searching with a keyword [Adwords] is better then keywords [Google Ads]

Here is an update. So the situation I described has gone from bad to worse. I would venture to say that only is Google AD Words inefficient, but is also fraud. Google does not allow third party video promotion: IE bots and the like. OK this is understandable. BUT it is perfectly OK for them to get paid for un-proveable views. Let me explain. As stated every campaign has gotten worse and worse over time. I went through a lot of time and trouble following all their suggestions. Setting up detailed stats, hashtags, other YT accounts etc, the whole sheebang. It was a total waste of time. None of the these views are quality views. Either you set up a very detailed strict guideline campaign and get next to no views, or you leave it wide open and get 2k plus views, but when you look at your stats they are all from third world countries and obviously not match your target audience so for example %70 men in India for a female focused fashion video? Really? This was supposedly a true view "discovery" AD. But that was almost two years ago. At least I got what I call vanity views. They do not help your channel but at least 1) You are using Google so you are not violating the terms of service. 2) It is not a lot of money (but still it is money and not free) and 3) It helps your channel look better while you attempt to grow.

Well that is now all out the window. The last campaign I ran was the worst yet and they took it to a new level. As stated earlier the views were not matching but at least they were not that far off. NOW I pay for views which ONLY show up on my Google AD Words dashboard, but DO NOT SHOW UP ON MY PUBLIC FACING YT CHANNEL. OK? WTF? They ALWAYS had in the past. If they didn't, I would never have continued using Google AD Words because there would have been no reason to, why bother?

For this last campaign I spent $27 and it shows that I have 827 views (on my private dashboard), that is what I paid for. However it only shows 34 views on my public facing YT channel, all of which came directly from my blog where I had posted the video. I was out of the country when I noticed this so could not contact them right away. My wallet had been stolen shortly before I left and so I had to update all my accounts. I had not had a chance to update my Google AD Words account. I did not realize that the payment was charged once at the end of the billing cycle. I got an email from them about this but was out of the country. However when I contacted support and asked about this, they did not indicate that this was the reason the views were not showing. I contacted them via email to start as the last time I contacted them I was so angry that the person who I was speaking put me hold because I think she was going to start crying. I felt bad and also do not want get that angry.

Well I got the same line of BS from support about why there was a discrepancy with my Google AD Words dashboard showing 827 views for which I paid $27 but these 827 views for which I paid, are NOT showing on my YouTube channel. Remember how I said these were vanity views, maybe not quality views and do nothing to help your channel but at least not bots and these vanity views make your channel look better? NOW apparently you are not even paying for vanity views, you are paying for views that do not show up, so what then are you paying for?

When I contacted support via email I got the same line of BS. "Oh, those 827 views were not for the video ITSELF, but for the AD FOR THE VIDEO.", I informed them: Ummmmmmm, THERE IS NO AD FOR THE VIDEO! I did NOT create a special AD separate from the video itself to promote it. I posted THE VIDEO ITSELF as the AD. So if people clicked on the "AD" then they are clicking on the video itself. And if they watch it longer then 30 seconds I am charged, and it counts as a "view" and then that "view" shows up on my Google AD Words dashboard AND on my YouTube video. The numbers match. Though the views on my public facing were always a bit higher due to earned views coming from my blog and other YouTubers I follow. The numbers matched, now they don't.

Now NOPE. The views as I have explained do not match. Why would I pay for $27 to look at 827 views on my private dashboard? I could think of plenty of other things I would rather spend $27 on like the drinks I need after dealing with Google. When I asked repeatedly why the views were not showing up as there is no separate AD for the video. I asked again why if the video itself is the AD, and 827 people clicked on the video and watched it for more then 30 seconds, I was charged for that, why do I not see this longer then 30 second view under views for this video? After telling me the same thing multiple times they just stopped responding. So, if there is no separate AD for the video, what exactly are these 827 views? In the past, as stated, the numbers matched. If I saw 2.2k views in my Google AD Words dashboard I saw the same 2.2k views on the video for which I ran the campaign on my public facing YT channel. So I had proof. So I was willing to pay. Albeit low quality vanity views. But at least I was getting and paying for vanity views.

Now nope. I now have NO PROOF these are actual views. They are NOT showing on my YT channel on the video for which I ran the campaign. So what are these 827 views that I only I can "see" on my private Google AD Words dashboard? As far as I can tell this is a totally fake metric. But I was charged for them.

And it is interesting to note that Google AD Words has become less and less effective as they increased their national advertising. Think about it. Have you EVER seen an independent YouTuber AD run before a video that you watch? Have you ever seen a suggested video in the top of the fold sidebar with the yellow AD bar on it? I have not. I think once or twice over two years ago I saw these yellow bar discovery ADS.

So if YT/Google is running huge national ADs from companies like Adobe, CoverGirl, Fresh Direct, LinkedIn, Car commercials, political campaigns etc. Why in the world would they run a video campaign that someone paid $27 for? I did not go to school for economics but I can figure out that they are not going to show a $27 dollar AD when they can they are making millions from huge national advertisements. BUT they still offer the service and $27 is not a lot of money, but when you consider that 400 hours of video are uploaded to YT every minute, if only %10 use Google AD Words that is a lot of money. Why should they give that up?

But what are you paying for? Again I apparently I paid $27 for 827 views which only I can see on my private dashboard, have I have no proof they actually happened as I do not see them on my YT channel. I am told by Google take our word for it, those are real views and you need to pay. What other business model is that opaque? Again, when I asked support how I can get proof those views are real, or how can they show me and prove to me these views are real I got no response.

I just got off the phone with Google AD Words. After having to call three times and been on the phone for over and hour this is what I was told: I explained that I did not create a separate video for the AD, that the AD was the video itself. When I asked her why there was a discrepancy between the 844 views that I can see on my Google ADs dashboard and the video for which I ran the campaign she did not know. She did not have an answer and had to put me on hold for over 15 minutes to find out the reason when she got back on the line first I was told by the representative Ekta that if the skippable AD is watched for 5 secs it counts as a "view" OK, I then asked if it is a "view" as you say then why is not showing on the video under views for which I ran the campaign. I explained that I had been using Google Ads for almost 2 years and ran over 20 campaigns and the numbers always matched. She kept saying they are Google ADS views, what? She said they only had the tracking data for the Google ADs not Youtube itself. I finally asked to speak to a supervisor as she was not making herself clear in a way that was easily understood.

The supervisor Seeve confirmed that the 844 views that I saw on the my dashboard were Google ADs views and that each of these "views" had been watched for 30 seconds or longer. I asked why these views were not shown on the YouTube platform under views on the video and he said that Google ADs only promotes the video and that they did that, and that it was watched for longer then 30 seconds so it was counted as a chargeable view. He then said that Google ADs and YouTube are two separate companies and that Google ADS can not guarantee that the view for which you pay them will be deemed eligible by YouTube even though Google ADS and YouTube are owned by the same company--Goolge. Ummmmmmmm OK. I asked him why in the past the views I paid for via Google ADs were eligible and the numbers always matched. I said that I was using Google ADS not a third party bot service. He said he had no idea why, and that the policies are constantly changing and are being updated. I asked OK, then who would know? He said No One. He said you could try to google this information and no one will know.

So I let know him know that I was charged for 844 views by Google ADS and that ALL 844 views were deemed ineligible by YouTube. So %100 of the views for which I was charged by Google ADS and are views that are 30 seconds or longer are considered views by Google ADS but not considered views by YouTube. He said yes this was correct.

I then asked why would I continue to use the service and he did not have an response, just said we can not guarantee that the views will be eligible by YouTube. I then said, so there is no reason for me to use Google ADs as it is useless to me and why would anyone use Google ADs? And he said it is good for third party businesses and it was not for promoting videos (finally some honesty). OK I said, then why does Google ADs actually have a step where you can choose to promote a video? No response. So an employee just confirmed that using Google ADS is not good for promoting Youtube videos or YouTube channels, but is meant to promote businesses. Um OK. Even though this is a step and choice when you can set up when setting up the Google ADS campaign to promote a YT video. Wow.

Needless to say I did not update my CC because I will no longer be using Google ADS. And you not cancel your Google ADS account. Once you set it up it is there for life. All you can do is wait for the CC you have on the account to expire. In my case it was stolen and shut off. So I am not updating it. I never thought having my CC stolen would have a silver lining.

So to sum up do not use Google ADS to promote your video. It is a useless waste of time now. They only show big name national ADS on YouTube now. They even run them on super small channels with only a few hundred views because they make money from them, albeit a little, but those pennies add up.

Can't speak to how effective Google ADs is for small businesses. But I only see big national ADS the same ones I see on network TV. I use to see an AD for a smaller Chinese company called Filmora, but again that was years ago. Now I never see their ADs. Just saying.

I use Google AdWords occasionally for marketing a couple of businesses my husband and I own. Just used Google AdWords a couple weeks ago without a hitch to market my husband's pressure washing business. Then, today, I decide to create a new Ad for my resume writing service and the ad did not run. I logged on to see if there were any issues and there was an outstanding balance from the prior ad we had run before. Ok. Fine. So I go into the account section and make a payment with our credit card on file. Payment processes fine, I get an email confirmation that my payment has been successfully processed and I wait a few hours to make sure everything gets updated and still my ad is not running. I log in again, to see if maybe I did something wrong when setting up the ad and now I am getting a "your account is suspended due to suspicious payments on account." The only payment I made was the payment that was due and it processed successfully to my card. There was nothing suspicious about it. So, I contact AdWords customer support and I get a man who identifies himself as a receptionist, claiming his job is to direct me to the right place. I thought I called AdWords Support, but I guess to get to that team, you have to go through a buffer receptionist team that knows squat about service or their customers. So I start explaining my issue to this person, who says he is going to transfer me to customer support and they will help me get set up. Then I mentioned the suspension on the account and explained why it should never have been suspended in the first place. Now he starts telling me about this appeal form that I already filled out. (I am a business and do not have time to wait a week for a response. I'd like to speak to someone so I can address any questions or concerns they may have on my account. Moreover, I'd like to make sure nothing wonky is going on with my account as well for my own protection.) I should not have to wait a week to hear back from someone or get a canned response that doesn't allow replies. I NEED TO SPEAK TO SOMEONE! Now the "receptionist" tells me that because my account is in suspension status, I am not eligible to be able to speak to someone from customer support nevermind the fact that I have NO IDEA WHY it was suspended in the first place and I AM TRYING TO GIVE YOU GUYS MY MONEY! I am a paying customer and I should not be treated this way. The guy tells me that I have to wait for the response from the online web form and it takes a week and my only communication with them is through this form. He says that the "suspension team" has no phone support or service whereby customers who are incorrectly placed in suspended status have a recourse for action. I also inquired if I would be getting some kind of a credit for the hassle of being forced to wait a week to be able to advertise my business and I was told he did not have the authority... but he could not transfer me to one that does. I think I will write a letter to Google's CEO and had I know this was going to happen, I probably would not have bothered paying my balance and I will be looking elsewhere for my advertising needs. Thanks but no thanks. You just lost a good paying customer.

On 2/24/19, $xx. Xx was pulled from my Bank of America Personal account for a business ad that I did not authorize; nor informed was active. On 2/25, I spoke with Shubra with Google Adwords and informed him that I did not authorize the ad to be reactivated, nor was I informed that it was reactivated. He told me that the ad that I thought I had canceled in March 2018 was turned back on in September 2018. I DID NOT TURN THE AD BACK ON! NOR DOES ANYONE ELSE HAVE AUTHORIZED ACCESS TO MY GOOGLE BUSINESS ACCOUNT. Shubra stated that I would need to speak with Google my Business concerning this matter and that he would have someone call me within 24 hours. The next day 2/26/19, I spoke with Paul with Google my Business. He told me that his department does not handle google ad words at all. That they do NOT handle any billing whatsoever because they are a free service. Once I explained the situation with him he told me that he would get his Supervisor to have a Supervisor with GoogleAds contact me; since Shubra obviously misdirected the call to him. PAUL also CLEARLY SAID multiple times that I would receive a refund for the unauthorized service. Then next day Shubra calls me again. At this point I ask for a supervisor, and am connected with BHAVYA. Bhavya says that I will NOT be issued a refund because services were rendered and whether I knew about the ad being turned back on or not appears to be irrelevant. I let Bhavya know that a simple email letting me know that the AD was turned back on would have informed me that something was done without my knowledge. A statement of ANY KIND would have assisted me to know that I needed to stop the AD immediately. Instead this ad's billing continued from September through February and was unexpectedly pulled from my account this week. Google's lack of communication is unjustifiable and is, in my opinion, a form of intentional neglect.

NO SERVICE SHOULD BE RENDERED WITHOUT INFORMING CUSTOMERS. NO BILLING SHOULD BE MADE WITHOUT BEING INVOICED AND NOTIFIED.

This show extremely poor business ethics and practice on the part of Google Adwords.

STAY AWAY! But if you ever used them in the past, double check the site regularly to make sure they didn't reactivate it without your knowledge.

Totally they want a c/c # then google will stick it to you. Charging your company with outrageous rates. On top of that they sign you up for upgrades on there own dont even contact you first they tell you by email that there upgrading your services. And trying to contact some one about there billing procedures. They dont care. Our companey has been waiting since june 1st for a manager to call our company back as they said they would give us a credit and they would have a manager call us back. Still waiting for them. They even acknowleged clicks that were coming from different states we didnt even ask for but they are so quick to collect on all Clicks and about hundreds of clicks that are abused clicks. If you give google a c/c card they will charge and charge. Our company has lost thousands with google they have used are competitors buisness names as our ad words. So people calling for a specific companey. The customer will go to the companey s name and google and we end up paying for the click then we have to tell the customer who there really callin g. REALLY. Google has other companies names as our adwords. Im reporting Google to the attorney general and going to file a class action lawsuit. They have until january 4th to respond to the BBB. Since they can not even return a phone call to explain there web practices and there charging practaces and how every click is a good click. They refuse to explain why they have been charging thousands with no proof or results. CONSUMERS NEED TO BE AWARE OF GOOGLE IM PIST OFF THAT A COMPANY THIS SIZE DONT GIVE A $#*! ABOUT NOTHING.

Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!. Don't use this $#*!.

The most horrible customer service you can get from 'Indians' located in US...

I use to love Google unconditionally. The relationship has now become sour without notice. I used AdWords over 1 year ago and it worked out fine at the time. Due to a serious injury I stopped advertising on Google since I was incapable of working. Around February of 2018 I received an email that Google AdWords was unable to process a payment of $196. I logged into the AdWords account and noticed that a campaign of advertising was started in January of 2018. Since I have not logged into my account for over 1 year, this was quite puzzling. I called AdWords support to investigate. They explained that there is no way that they would automatically start a campaign and just kept repeating that I must make a payment or just leave it the way it is until further notice. I kept asking what does it mean to "leave it until further notice"? The "robot" support specialist kept telling me that this is Google's policy and I either have to pay the balance or just leave it alone. I kept repeating, "what do you mean "leave it alone". After I asked the same question multiple times, they responded differently by saying there was nothing they could do to break Google's policy and that when I'm able to pay that I should log into the account and take care of the balance. I quickly asked, "are you human?". They responded, "I assure you I'm not a robot but my hands are tied because the charges were billed and there is nothing they can do but suggest I make a payment when I'm able to. I followed up by asking if it will go to collections. They answered that they have no information on if it would go to collections. They also repeated that if I cannot pay that I should just leave it there until further notice. The conversation went on for 10 minutes like this until I hung up.

I have a business which provides a service without any tangible physical goods since everything is provided electronically. I understand that this is the way the world is going and that Google has capitalized on it better than anyone else. The difference between what Google does and I do is that if I do not deliver results to my clients then there are no fees to my clients. If Google does not deliver results to us advertisers they still bill fees. There is definitely something wrong with that policy. Companies like Google are like the stock brokers who keep collecting fees regardless of if they increased your return or not. Therefore we are throwing money away on services without guarantees. Every dog has it's day. Google's day of defeat is coming. Look at what is happening to Facebook. Facebook was one of the fastest growing companies to accumulate 100s of billions literally overnight but because of bad policies they were caught with what transpired during the last election. I heard that Mark Z. Has lost billions since the truth has been exposed with their policies. I'm not sad for him. We really need more variety with certain aspects of life. It is completely unfair that companies like Google, Facebook and Apple should control our choices by crushing everyone else and enforcing policies and average products which are really not that significant to our lives. We only use their products and services because they have us convinced that they are essential to every day life.