AdWords

If you call google-adwords and complain, your business search result will come up on top for a day or so. Complete waste of money for small businesses since you can't really hire some expensive consultants for about $1000 or so a month. Google never helps and most of the clicks will be the sales and marketing companies. You not only pay for theirs clicks but your front desk waste her time answering those sales calls. Indian help desk with American name answers the call and they trained to say the same crap and no help.

I created a campaign one week ago. The system is not showing me the campaign to check what happened. I was under the impression that my budget of $200 will last for a month of Goggle Ads spread out throughout the month. My budget was exhausted in 4 days and we didn't receive a single phone call or appointment from this campaign. I doubt that hundreds of people clicked on this campaign (as according to the payment schedule - over 400 people) but not ONE called to claim the promo. It seems highly unlikely. It was a huge waste of our very limited promotional budget. Not worth the money AT ALL.

This has to be the most frustrating company I've ever dealt with, support is literally the same answers going round and round in circles and when you request to cancel they ignore. Phone calls disconnected. Support staff unable to help and 7 months on I'm in exactly the same position with money coming out of my account with no access to the ads account in question, it is not a service and I'm really sorry I ever got this, think very hard about getting this service. Sounds ideal but its far from it.

Customer services reps are poorly trained, lack the knowledge to solve problems, and worst of all they don't understand and comprehend the English language. I have to repeat my problems 6 to 12 times and even then they give me answers that don't even pertain to my original question. Their responses are always canned from some script. Why can't Google hire Americans to service Americans who can speak and understand fluently the English language. I feel trapped and held hostage by Google as a businessman for my Internet advertising. This SUCKS!

Been trying to set up an account for a nonprofit for two months as part of an offer that they have.The instructions they give are incorrect as they ask me to do things that I cannot do (for example to set my currency to a certain value, and to not enter billing information to set up my account). The customer service people don't seem able to understand or use the system and some are unable to consistently communicate what they want done. Myself and a co-founder have had four email accounts rejected for technical reasons - now I am trying to do this process again with email number five. I am truly shocked at how bad a well known service like this can be!

Worst customer services ever! I had one of their reps set us up and we were getting charged a ridiculous amount of money for poor marketing. Not to mention, our business closed down so we cancelled our google listing. We assumed that cancelling our listing would also cancel AdWords. Boy were we wrong. We got changed an AdWords fee for a closed business that obviously didn't need the advertising. I tried explaining this to the rep on the ph and she was beyond rude and refused to refund us the charge. We have given google thousands of dollars so you would think they would want to leave off on a good note and give us the refund. They need to work on a better relationship with clients because word of mouth travels fast and I will never recommend them.

Google AdWords is frustrating and here's their phone number so you can yell at them - Google AdWords has a poorly designed user interface - it's hard to navigate and slow. Moreover, they do not let you do simple things like change your billing from pre-pay to post pay. Lastly, getting decent customer service help is next to impossible - they just email you links to their help pages, which is infuriating if you've already read them. So if you're unhappy like me, the best thing you can do is call them, complain and get them to fix it.

Here's their customer service number - *******453 - let them have it.

This is THE worst customer service of all times. You call being a prospective client spending hundreds a month and they have zero concern with even helping with the slightest detail. The first time I even used AdWords I spent nearly 650$ in a month and maybe only made 60% of that back through the clients I obtained. I decided to possibly try and give it a go again maybe looking to perfect my ad. Two phone calls and it was like talking to the most rude and uninterested teenager with an attitude. Such a waste of time and money!

I thought I was spending a maximum of $50, but they charged $350 before I knew it.
No phone support at all in the USA. First call to complain went somewhere that didn't know anything about adwords, and wouldn't even tell me who else to call. Next call went to someone who refused to do anything, and refused to connect me to anyone else until I repeated myself ten times. Eventually someone else took my complaint, but changed nothing and never responded again.

A month later, they billed be for another $31.56 without explanation, and no way to respond. They threatened to send me to a collection agency.
Final insult and injury: The email said I could pay in installments, but as soon as I clicked PAY, the charged the full amount with no chance confirm or to enter another amount.

We tried advertising on Google AdWords. We thought that it would be easy to use and very ethical because it had the word Google at the beginning. It seems to be run by people who have simply paid for the right to use the Google name. I placed a limit on how much I would spend per day, but they blew right past it. I thought I ended my campaign, but they simply ignored that. I ended up with a much bigger Bill than I ever expected. The Byzantine user interface will make it difficult for you to figure out exactly what is going on. Google needs to distance themselves from this business because it is dishonest and does not do anything to help you once you realize you were trapped.