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Adorama

How would you rate Adorama?
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California
1 review
0 helpful votes
Follow Cristian M.
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Well Trusted
June 30, 2020

I love this site of how well I can trust it thank you ADORAMA for the price of my Sony a6600 saved around 400 buying this item! It was my first time ordering on here so far it's been great the order also came in time!

Date of experience: June 30, 2020
California
4 reviews
13 helpful votes
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Pretty good, just buy it
September 20, 2016

This strobe light is definitely worth the price. I did hesitate a little bit not knowing to much about strobes but very easy to use and greatly increased the quality of my photos.

Date of experience: September 19, 2016
Nancy M. Adorama Rep
over a year old

Thank you so much for posting about your experience of using the strobe purchased from Adorama Camera, Johnny. It is very much appreciated. I made sure to copy your kind feedback to our Purchasing manager - to share with his team, and I know they will all be delighted.
BTW, if you ever have any concern that you can't resolve, or simply a query about Adorama products or service, please never hesitate to contact me directly.
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

Pennsylvania
2 reviews
0 helpful votes
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This is a good deal. Very responsive and professional... great quality products at competitive prices...
I will be shopping again maybe for a new camera...

Date of experience: May 22, 2020
New York
1 review
1 helpful vote
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Top Class
July 24, 2020

Very happy with the this product which is portable but powerful. The service and delivery time were up to Adorama's high standards- as always. Thank you.

Date of experience: July 24, 2020
Texas
1 review
0 helpful votes
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Fast shipping, good prices, excellent packaging. What more can you ask for?

Also they provide advanced support on the product (a Fuji camera for 90 days so that's Great for those who might need it).

Date of experience: May 14, 2020
Wisconsin
1 review
0 helpful votes
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Perfect, once again.
November 27, 2019

All my photography needs go to Adorama for fulfillment! They excel in product selection, price, service, returns, fast shipments, everything necessary for a successful online business.

Date of experience: November 26, 2019
Florida
1 review
0 helpful votes
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Delivery was delayed and confused by UPS because unit number was missing. Also still waiting for a corrected billing statement showing the appropriate charges

Date of experience: October 23, 2019
Nancy M. Adorama Rep
over a year old

Hi Richard,

Thank you for your recent purchase although I was concerned about the delayed delivery of your order. If you have a moment, can you please send me your order number so I can look into this as well as the billing statement you're waiting on? My email is nancym@adorama.com

Looking forward to hearing from you,

Nancy Miller
Adorama CS Ambassador

New Jersey
1 review
12 helpful votes
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Really enjoyed my experience once again on Adorama. They had great deal bundles revolving my new Sony A6400 camera, and it all shipped to me door very next day. Will refer to them again in the future

Date of experience: February 20, 2020
Tennessee
1 review
0 helpful votes
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Adorama was very prompt with shipping and sent me alerts every step of the way. I have ordered a second set, for the rear speakers, in my surround system. Great to do business with the company!

Date of experience: April 15, 2020
Louisiana
1 review
0 helpful votes
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I had issues with the purchasing aspect of from Adorama and they were very willing to help solve any and all issues within a timely manner. 10/10 would recommend

Date of experience: December 8, 2019
Colorado
2 reviews
27 helpful votes
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UNRELIABLE COMPANY
May 28, 2021

I ordered a Pelican case from here online, first of all an order that was placed with "expediated shipping", was sent by UPS GROUND! Took 10 days for me to get it instead of 1-3 business days.
Secondly, they send me the WRONG part! The Pelican box was missing the foams inside (as explicitly mentioned on the order details)!
I will never buy anything from them again and DO NOT RECOMMEND..

Date of experience: May 28, 2021
Texas
4 reviews
0 helpful votes
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When I ordered this kit I wasn't expecting to miss one of the items included on the description but unfortunately the camera bag wasn't included, of course I did the report on time according to the policies and a guy on customer service was so kind that he gave me a promo code and also sent me the bag without any cost, best service ever.

Date of experience: August 19, 2019
New Jersey
1 review
0 helpful votes
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Very worse and bad experience. Company is mafia and money stealing. I return the item but they still charge me.

Date of experience: February 27, 2024
Texas
1 review
0 helpful votes
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Everything arrived on time and in good order. Got it all set up yesterday and it sounds wonderful. I will be checking Adorama's website for more great deals.

Date of experience: April 5, 2020
New York
1 review
0 helpful votes
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Great price
December 27, 2019

Great price, great bundle and everything came in excellent condition... shipping was fast, we just need to use the camera and see how it work, thank you adorama

Date of experience: December 26, 2019
New York
1 review
0 helpful votes
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Fast Delivery, Great Deals on Products, and No-Fuss Transaction. A wide selection of electronic products. Adorama had the product I was looking. A real pleasure to buy from.

Date of experience: May 8, 2020
New Jersey
1 review
0 helpful votes
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Impeccable as always
April 19, 2020

Never ever have I had anything go wrong with an order or shipping when I use Adorama.
If you want quality products, service and delivery shop at Adorama.

Date of experience: April 17, 2020
Tennessee
1 review
0 helpful votes
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Do not buy from Adorama!
December 5, 2017

Do not buy from this company! After processing an order and emailing me a conformation of the order, they canceled my order and refused to honor it because it was mispriced. I wasted an hour on the phone being treated horribly. They wanted a copy of the screen-shot I took from adorama.com, talked to me like I was a liar and then presented me with an offer that later turned out to be a lie. Instead of trying to resolve the problem with me, Adorama decided to spend an hour talking over me, lying to me and treating me like I was a liar... This was going to be a 20th anniversary gift for my wife.

Date of experience: December 5, 2017
California
1 review
0 helpful votes
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I have recovered my laptop but I had problems with UPS, I am sorry to say that UPS has very bad customer service, I was told that my package was being delivered at the end of the day with means in California should be 4-6 P.M. they came at 1:20 I ask them if they could bring my package back they refused to, so Friday I had to pickup the laptop myself.

Date of experience: February 9, 2020
New York
1 review
3 helpful votes
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They scam customers
October 14, 2022

Scammers, be advised if you purchase anything from adorama you must record video/take photo of content opening the ordered product.(in case if you have to return the product) they will claim they shipped you in original box. They will charge 15% restocking fees for the box they never shipped you in first place. I ordered sigma lens from them received without manufactures box. I returned the item and they charged me 15% restocking fees for the reason given box missing ( which they never shipped to begin with). They scam people by charging restocking fees for the box they never shipped to begin with. Avoid them at any cost.
10/19/2022
Received replay from adorama after week, now they claim returned shipping box weight was less then original shipped product.? ( thats their false claim to keep restocking fees)
So if anyone still wants to take chances with these scammers be aware and at least do the following upon receiving shipment ordered from them.
1. put shipping box on scale and take images,( so they cant claim weight is different)
2. Open box and take images of contents ( so they cant claim original box not returned)
3. Note product serial numbers and take images.( so they wont make excuses upon return)
4. Save or record all conversation between you and adorama crew ( so you can defend yourself in court of law)
To avoid all simply dont buy from them. There are many options on the web.

Date of experience: October 14, 2022

Overview

Adorama has a rating of 2.3 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Adorama most frequently mention customer service, business days and credit card. Adorama ranks 8th among Photography Equipment sites.

service
89
value
74
shipping
82
returns
60
quality
72