AC Wholesalers

Despite the company saying they ship in 3-4 days, we still havent received an update on our order from May 31,2020. The first excuse was that covid-19 delayed production or whatever and they would ship our product June 12... it's June 17 and we havent received a tracking number or an update despite having emailed them already.

Thieves! Run away from them! Currently have filed a Better Business Bureau claim and about to file a small court claim as they told me to ship the furnace back to them at a Bolingbrook, Illinois location (4 hours away from my house). I own a 3rd party delivery company so i had my driver deliver it. The recipient signed my paperwork stating "all 3 packages received in good condition". This was om 8/12/2020. We are just days away from October and I still dont have anything and they just keep saying they haven t received it and that the location they had me return it to is just their 3rd party company and they have to get confirmation from them before they can refund me. So now i have to go to court with these clowns over an $1,800 order. Senseless, thank goodness my furnace works and this was just an upgrade to get central air otherwise my son and I would be very cold right now as its not even hot here anymore but freezing in the mornings. Filing a claim next week probably will post all evidence on youtube and every other review site for them to ensure nobody else gets hurt by these thieves. I wish it was a way to give negative stars for rating this company that's how sorry they are. Completely unprofessional morons

I ordered new 5 ton split unit. When condensing unit arrived it had a broken high pressure tube inside the unit. I contacted acwholeseller.com warranty and was told it would not be covered because I waited more than 30 days after receipt to file claim. I explained I had been out of town for more than 30 days when it arrived (I wasn't even here when it wad delivered) because my dad was in the hospital and then passed away during that time. They said that didn't matter, it was their policy. It cost me over $1,200 for freon when it was supposed to come precharged. There was of course no freon since it had an internal broken tube.

No customer service and warranty work sucks. My ac went down after 10 months and has been out for 1 month. Still no word on when i will get the part.

I ordered a furnace and a/c system from them. The furnace was damaged, but not found until after opening the box a few months later when ready to install. The box was pristine, but the furnace had taken a significant hit. Customer Service tells me to take photos of it and describe damage. Make sure not to install. I do this and drive 4.5 hours back to my house from where I was installing it. They deny it immediately. Waste of time. I had to repair on my own. I had to bend multiple areas of sheet metal and reconfigure the blower unit. Multiple screws were fully stripped out and some ended up in the heat exchanger. I had to use a scope with a magnet to fish them out. Not fun! Condenser was damaged, but it was obvious and I denied delivery. Got a new one in good shape. I won't do business with them again. Wish I had found these reviews before. Lesson learned. Open the box, even if it looks perfect.

Will never order from them again amazon is better with their return,we had shipping date of Friday 31 they called Friday to say its not coming

BEWARE. I purchased a mini split from AC wholesalers. After a professional HVAC company installed the unit, the unit quickly tripped the main breaker and the main board was burned in the process. The mini split had a internal wiring issue which caused the main board to burn up in the unit. AC Wholesalers said they would not refund the money for the condenser since the system was already installed. The issue could never have been determined had the unit not been installed. BEWARE.

I ordered a evaporator coil for my a/c condenser on Monday and Thursday it delivered to a trucking carrier well packed. L pickup the package in 25 minutes. The a/c Tech stated to me the price you paid was awesome for that evaporator coil. Just in time for heat humility in Louisiana.Thanks A wholesalers service well done and I will continue to business with you.

My unit wasn't Registered with Goodman unit was supposed to have a 10 year warranty unit only had a five year warranty AC wholesalers never registered the product with the main factor after it was sold to me I feel it is very dishonest that they did that to me

WORST COMPANY TO DEAL WITH, MY ORDER IS 2 MONTHS LATE, NO UPDATE, CALLED 5 TIMES, NO ANSWER. STAY AWAY!

I order a Pacific vent cover because the builder of my home put in to large of vents so I needed the vents with two separate leavers so I went on A/cwholesale.com and ordered what we needed what I reserved was not what I ordered so I gave them a call got on the phone with a really rude lady blaming me saying I ordered the wrong vents my self and they wouldn't take them back and said I could try to send them but I had to pay for them to be ship back when I already paid for shipment to my house I said fine when I get a email saying there only going to pay me 15 dollars and I paid 150 with shipment. Needless to say don't waste your money on this company just for to Ferguson website and buy them straight from them and that is how I got what I needed.

PLACED AN ORDER FOR A WINDOW AIR CONDITIONER ON 7/25/23 AFTER HOURS AND REALIZED THAT THERE MAY BE AN ISSUE WITH THE CARRIER IN GETTING THE ITEM UP TO MY DOOR. I'VE HAD BACK SURGERY AND HAVE DISC ISSUES AND IT'S IMPORTANT THAT THE ITEM BE DELIVERED TO MY FRONT DOOR STOOP, IF THIS COULD NOT BE DONE I WOULD HAVE TO CANCEL. CALLED THE C/S DEPT BUT THEY WERE CLOSED SO I CALLED RIGHT WHEN THEY OPENED UP AT 9 AM 7/26/23 AND EXPLAINED THE HEALTH ISSE AND THE IMPORTANCE IN GETTING THE ITEM UP TO THE FRONT DOOR. WAS TOLD THE FREIGHT COMPANY WOULD NOT DO IT IT WOULD BE MY RESPONSIBILITY AND THEY PUT IN A REQUEST TO CANCEL TO THE WAREHOUSE AT 9 AM. ACCORDING TO THE HISTORY REPORT THEM ITEM WAS NOT MARKED AS SHIPPED UNTIL SEVERAL HOURS LATER GIVING THE COMPANY AMPLE TIME TO CONTACT THE WAREHOUSE VIA PHONE TO PULL THE ORDER. INSTEAD THEY PUSHED/AND/OR/RUSHED THE ORDER THROUGH BECAUSE THEY KNEW I WANTED TO CANCEL IT. THEY SHIPPED IT AND MARKED IT AS SHIPPED HOURS LATER AND THEY TOLD ME THEY COULDN'T CANCEL IT. AFTER HOURS OF SPEAKING WITH REPS ON THE PHONE THEY SAID THEY WOULD PUT IN A REQUEST TO HAVE IT RETURNED BUT SENT ME AN EMAIL THAT THEY WOULD CHARGE ME MORE THAN $200.00 TO HAVE IT RETURNED TO THEIR WAREHOUSE IN VA. I COULDN'T BELIEVE THE COMPANY COULD DO THIS TO ME. THEY HAD ENOUGH TIME TO CANCEL IT AND NOW THEY ARE BILKING ME FOR MORE THAN $200.00 TO GET IT BACK AND DID NOT OFFER ANY HELP OR ASSISTANCE TO TRY TO GET THE ITEM TO ME DUE TO MY HEALTH ISSUES. THEIR POLICY STATES THAT AN ORDER CANNOT BE CANCELLED IF IT HAS BEEN SHIPPED WELL? I CALLED EXACTLY AT 9 AM THIS MORNING WHAT ELSE WAS I SUPPOSED TO DO THEY WERE CLOSED WHEN I ORDERED THE ITEM. THEY HAD AMPLE TIME TO CANCEL THEY ARE COMMITTING FRAUD IN MY OPINION AND TRYING TO BILK ME FOR OVER 200.00 AND I WILL FIGHT THEM TOOTH AND NAIL WITH MY CREDIT CARD COMPANY AND HAVE MY BROTHER WHO IS AN ATTORNEY DO WHAT HE CAN FROM A LEGAL STANDPOINT TO STOP THEM FROM BILKING ME FOR THIS 200.00 THEY ARE TRYING TO GET OUT OF ME WHEN I FOLLOWED THE PROPER PROTOCOL AND DID MY BEST TO CALL AS SOON AS THEY OPENED AND THEY HAD AMPLE TIME TO CALL THE WAREHOUSE TO GET THE ORDER PULLED AND CANCELLED THEY DID NEIGHER AND THEY AREN'T GETTING AWAY WITH THEIR FRAUD. THEIR REVIEWS/NEGATIVE INDICATE THAT THIS HAS BEEN A COMMON PRACTICE WITH THIS COMPANY AND SOMETHING LEGAL HAS TO BE DONE BECAUSE THEY ARE COMMITTING A CRIME HERE. STAY AWAY FROM THESE CROOKS, AND RUN FOR YOUR LIFE!

I've been on hold for 30 minutes currently. They said my item was in stock(a $990 purchase) a week later still on backorder. Wouldn't order through them agian

Becareful they arent product knowledgeable they will tell u anything just to make the sale!

Go buy local

This is not a review of the heater I ordered, which I'm sure is fine, however, I will never know. I ordered this product on 11/19/18 and my order never progressed past "Processing". Since I work the same hours the company is open, I sent emails to their customer service address. I received a prompt notice that I would hear from the company within 24-72 hours, needless to say, I never heard back from them. I wrote them 3 more times and finally cancelled my order, when they refused to respond.

Normally, I wouldn't be this angry (especially this time of year) about a product being late or Out of Stock but this was not the case with this heater. It was available and was suppose to ship within 2 days of order receipt. And, while I didn't expect it to come for a week or more, I still scheduled an electrician to install it more than 20 days after the order (12/12/18). I needed this heater for a room that we are remodeling for guests coming for the holidays and now I have to put them up in a hotel, since we don't have a heated room.

My son recommend this company because they were very helpful when he built his house and got him a really good deal on a HVAC system. I thought I couldn't go wrong. Beware this company, they could care less about your business.

ORDERED AIR CONDITIONER, E-COIL & LINES JULY 3 AND DELIVERED JULY 10, WHICH IS AWSOME. BUT WHEN UNPACKAGED E-COIL WAS DAMAGED WHEN FINS WERE SMASHED BUT BOX WAS NOT. AFTER INSTALLED AND RUNNING WITHIN 24 HOURS THE FAN INSIDE THE UNIT THAT CAME PUT TOGETHER FELL OFF INSIDE AND MAKING NOISES. CALLED BUT NOONE WOULD DO ANYTHING ABOUT IT. VICKI B.

I've been scammed and they took money from my credit card for a cancelled order. This company advertises in stock products they don´t have. They dismissed my complaints. I cancelled the order but they still charged my credit card. AC Wholesalers took an order for a Daikin split Heat Pump set on 27th July. Both the web page and the order indicated the item was in stock. The representative I placed the order with confirmed that the item was in stock, and would be delivered no later than August 3rd. I also placed a second Internet order for accessories, also in stock. On August 1st I contacted the company. "Ricky" told me the split set was on back-order. I asked to talk to a manager and he refused. He said they were all too busy. I asked to be called back. "Rafael" called me the day after, to tell me the unit was on back-order, He had no reason for the delay of the second (accessories) order. He refused to send me other equal/better unit at same price on the basis that I "should not expect to get a Cadillac when I was paying for a Ford". Later that day he gave me a different explanation (the set I ordered had been discontinued). He offered alternative units at web price (no price match). He also could not justify why the policy of back-ordered products, which states "We will notify you by email to inform you of which items are on backorder and of their estimated ship dates. This email is sent within 1-2 business days of the order being placed", was not followed. I sent an email on Aug 3rd explaining my dissatisfaction and cancelling both orders in writing. I took time-stamped screen shots to follow up the order status and cancellation.
They cancelled the main order, but not the accessories. I called multiple times (records available) from 5th August to 7th Aug but they did not accept the cancellation by putting me on hold and/or pushing me through different departments. On August 8 they charged my credit card in the amount of $168.85 for a "partial shipment" of the second (accessories) order, even after providing instructions (by telephone and in writing) that the orders were cancelled. In the meantime I bought the same unit from a different merchant, who delivered in time, proving the unit was not in back-order nor discontinued.