PLACED AN ORDER FOR A WINDOW AIR CONDITIONER ON 7/25/23 AFTER HOURS AND REALIZED THAT THERE MAY BE AN ISSUE WITH THE CARRIER IN GETTING THE ITEM UP TO MY DOOR. I'VE HAD BACK SURGERY AND HAVE DISC ISSUES AND IT'S IMPORTANT THAT THE ITEM BE DELIVERED TO MY FRONT DOOR STOOP, IF THIS COULD NOT BE DONE I WOULD HAVE TO CANCEL. CALLED THE C/S DEPT BUT THEY WERE CLOSED SO I CALLED RIGHT WHEN THEY OPENED UP AT 9 AM 7/26/23 AND EXPLAINED THE HEALTH ISSE AND THE IMPORTANCE IN GETTING THE ITEM UP TO THE FRONT DOOR. WAS TOLD THE FREIGHT COMPANY WOULD NOT DO IT IT WOULD BE MY RESPONSIBILITY AND THEY PUT IN A REQUEST TO CANCEL TO THE WAREHOUSE AT 9 AM. ACCORDING TO THE HISTORY REPORT THEM ITEM WAS NOT MARKED AS SHIPPED UNTIL SEVERAL HOURS LATER GIVING THE COMPANY AMPLE TIME TO CONTACT THE WAREHOUSE VIA PHONE TO PULL THE ORDER. INSTEAD THEY PUSHED/AND/OR/RUSHED THE ORDER THROUGH BECAUSE THEY KNEW I WANTED TO CANCEL IT. THEY SHIPPED IT AND MARKED IT AS SHIPPED HOURS LATER AND THEY TOLD ME THEY COULDN'T CANCEL IT. AFTER HOURS OF SPEAKING WITH REPS ON THE PHONE THEY SAID THEY WOULD PUT IN A REQUEST TO HAVE IT RETURNED BUT SENT ME AN EMAIL THAT THEY WOULD CHARGE ME MORE THAN $200.00 TO HAVE IT RETURNED TO THEIR WAREHOUSE IN VA. I COULDN'T BELIEVE THE COMPANY COULD DO THIS TO ME. THEY HAD ENOUGH TIME TO CANCEL IT AND NOW THEY ARE BILKING ME FOR MORE THAN $200.00 TO GET IT BACK AND DID NOT OFFER ANY HELP OR ASSISTANCE TO TRY TO GET THE ITEM TO ME DUE TO MY HEALTH ISSUES. THEIR POLICY STATES THAT AN ORDER CANNOT BE CANCELLED IF IT HAS BEEN SHIPPED WELL? I CALLED EXACTLY AT 9 AM THIS MORNING WHAT ELSE WAS I SUPPOSED TO DO THEY WERE CLOSED WHEN I ORDERED THE ITEM. THEY HAD AMPLE TIME TO CANCEL THEY ARE COMMITTING FRAUD IN MY OPINION AND TRYING TO BILK ME FOR OVER 200.00 AND I WILL FIGHT THEM TOOTH AND NAIL WITH MY CREDIT CARD COMPANY AND HAVE MY BROTHER WHO IS AN ATTORNEY DO WHAT HE CAN FROM A LEGAL STANDPOINT TO STOP THEM FROM BILKING ME FOR THIS 200.00 THEY ARE TRYING TO GET OUT OF ME WHEN I FOLLOWED THE PROPER PROTOCOL AND DID MY BEST TO CALL AS SOON AS THEY OPENED AND THEY HAD AMPLE TIME TO CALL THE WAREHOUSE TO GET THE ORDER PULLED AND CANCELLED THEY DID NEIGHER AND THEY AREN'T GETTING AWAY WITH THEIR FRAUD. THEIR REVIEWS/NEGATIVE INDICATE THAT THIS HAS BEEN A COMMON PRACTICE WITH THIS COMPANY AND SOMETHING LEGAL HAS TO BE DONE BECAUSE THEY ARE COMMITTING A CRIME HERE. STAY AWAY FROM THESE CROOKS, AND RUN FOR YOUR LIFE!

I've been scammed and they took money from my credit card for a cancelled order. This company advertises in stock products they don´t have. They dismissed my complaints. I cancelled the order but they still charged my credit card. AC Wholesalers took an order for a Daikin split Heat Pump set on 27th July. Both the web page and the order indicated the item was in stock. The representative I placed the order with confirmed that the item was in stock, and would be delivered no later than August 3rd. I also placed a second Internet order for accessories, also in stock. On August 1st I contacted the company. "Ricky" told me the split set was on back-order. I asked to talk to a manager and he refused. He said they were all too busy. I asked to be called back. "Rafael" called me the day after, to tell me the unit was on back-order, He had no reason for the delay of the second (accessories) order. He refused to send me other equal/better unit at same price on the basis that I "should not expect to get a Cadillac when I was paying for a Ford". Later that day he gave me a different explanation (the set I ordered had been discontinued). He offered alternative units at web price (no price match). He also could not justify why the policy of back-ordered products, which states "We will notify you by email to inform you of which items are on backorder and of their estimated ship dates. This email is sent within 1-2 business days of the order being placed", was not followed. I sent an email on Aug 3rd explaining my dissatisfaction and cancelling both orders in writing. I took time-stamped screen shots to follow up the order status and cancellation.
They cancelled the main order, but not the accessories. I called multiple times (records available) from 5th August to 7th Aug but they did not accept the cancellation by putting me on hold and/or pushing me through different departments. On August 8 they charged my credit card in the amount of $168.85 for a "partial shipment" of the second (accessories) order, even after providing instructions (by telephone and in writing) that the orders were cancelled. In the meantime I bought the same unit from a different merchant, who delivered in time, proving the unit was not in back-order nor discontinued.