STEVEN H.

PLACED AN ORDER FOR A WINDOW AIR CONDITIONER ON 7/25/23 AFTER HOURS AND REALIZED THAT THERE MAY BE AN ISSUE WITH THE CARRIER IN GETTING THE ITEM UP TO MY DOOR. I'VE HAD BACK SURGERY AND HAVE DISC ISSUES AND IT'S IMPORTANT THAT THE ITEM BE DELIVERED TO MY FRONT DOOR STOOP, IF THIS COULD NOT BE DONE I WOULD HAVE TO CANCEL. CALLED THE C/S DEPT BUT THEY WERE CLOSED SO I CALLED RIGHT WHEN THEY OPENED UP AT 9 AM 7/26/23 AND EXPLAINED THE HEALTH ISSE AND THE IMPORTANCE IN GETTING THE ITEM UP TO THE FRONT DOOR. WAS TOLD THE FREIGHT COMPANY WOULD NOT DO IT IT WOULD BE MY RESPONSIBILITY AND THEY PUT IN A REQUEST TO CANCEL TO THE WAREHOUSE AT 9 AM. ACCORDING TO THE HISTORY REPORT THEM ITEM WAS NOT MARKED AS SHIPPED UNTIL SEVERAL HOURS LATER GIVING THE COMPANY AMPLE TIME TO CONTACT THE WAREHOUSE VIA PHONE TO PULL THE ORDER. INSTEAD THEY PUSHED/AND/OR/RUSHED THE ORDER THROUGH BECAUSE THEY KNEW I WANTED TO CANCEL IT. THEY SHIPPED IT AND MARKED IT AS SHIPPED HOURS LATER AND THEY TOLD ME THEY COULDN'T CANCEL IT. AFTER HOURS OF SPEAKING WITH REPS ON THE PHONE THEY SAID THEY WOULD PUT IN A REQUEST TO HAVE IT RETURNED BUT SENT ME AN EMAIL THAT THEY WOULD CHARGE ME MORE THAN $200.00 TO HAVE IT RETURNED TO THEIR WAREHOUSE IN VA. I COULDN'T BELIEVE THE COMPANY COULD DO THIS TO ME. THEY HAD ENOUGH TIME TO CANCEL IT AND NOW THEY ARE BILKING ME FOR MORE THAN $200.00 TO GET IT BACK AND DID NOT OFFER ANY HELP OR ASSISTANCE TO TRY TO GET THE ITEM TO ME DUE TO MY HEALTH ISSUES. THEIR POLICY STATES THAT AN ORDER CANNOT BE CANCELLED IF IT HAS BEEN SHIPPED WELL? I CALLED EXACTLY AT 9 AM THIS MORNING WHAT ELSE WAS I SUPPOSED TO DO THEY WERE CLOSED WHEN I ORDERED THE ITEM. THEY HAD AMPLE TIME TO CANCEL THEY ARE COMMITTING FRAUD IN MY OPINION AND TRYING TO BILK ME FOR OVER 200.00 AND I WILL FIGHT THEM TOOTH AND NAIL WITH MY CREDIT CARD COMPANY AND HAVE MY BROTHER WHO IS AN ATTORNEY DO WHAT HE CAN FROM A LEGAL STANDPOINT TO STOP THEM FROM BILKING ME FOR THIS 200.00 THEY ARE TRYING TO GET OUT OF ME WHEN I FOLLOWED THE PROPER PROTOCOL AND DID MY BEST TO CALL AS SOON AS THEY OPENED AND THEY HAD AMPLE TIME TO CALL THE WAREHOUSE TO GET THE ORDER PULLED AND CANCELLED THEY DID NEIGHER AND THEY AREN'T GETTING AWAY WITH THEIR FRAUD. THEIR REVIEWS/NEGATIVE INDICATE THAT THIS HAS BEEN A COMMON PRACTICE WITH THIS COMPANY AND SOMETHING LEGAL HAS TO BE DONE BECAUSE THEY ARE COMMITTING A CRIME HERE. STAY AWAY FROM THESE CROOKS, AND RUN FOR YOUR LIFE!