D H.

This is not a review of the heater I ordered, which I'm sure is fine, however, I will never know. I ordered this product on 11/19/18 and my order never progressed past "Processing". Since I work the same hours the company is open, I sent emails to their customer service address. I received a prompt notice that I would hear from the company within 24-72 hours, needless to say, I never heard back from them. I wrote them 3 more times and finally cancelled my order, when they refused to respond.

Normally, I wouldn't be this angry (especially this time of year) about a product being late or Out of Stock but this was not the case with this heater. It was available and was suppose to ship within 2 days of order receipt. And, while I didn't expect it to come for a week or more, I still scheduled an electrician to install it more than 20 days after the order (12/12/18). I needed this heater for a room that we are remodeling for guests coming for the holidays and now I have to put them up in a hotel, since we don't have a heated room.

My son recommend this company because they were very helpful when he built his house and got him a really good deal on a HVAC system. I thought I couldn't go wrong. Beware this company, they could care less about your business.