ActiveForever

Deceptive Advertising... No Communication until you delve into what happened to your order that still hasn't arrived 10 days after it was placed AND you paid for expedited shipping AND this was advertised as an in stock item. No return phone call just an email in response to your voice message stating that they will have to cancel the order and refund your money. Oh, and how sorry they are and share in your frustration. Lol Complete and utter incompetence. I too wish I could leave ZERO stars Do yourself a favor and pass this website by. There are plenty of great online vendors out there.

I ordered 3 items from Active Forever. I received the briefs and the waterproof pads okay. However, when the ceiling mount trapeze bar came - separately and in 2 boxes - there was no hook and no strap. The paperwork enclosed in the packages was really pitiful, no complete order information, no contact information, conflicting company information. They have received my total payment. I'd like to receive the total order that I paid for - if it's not too much of an imposition

Placed an order on 1/19/2022. Website indicated orders placed by 11:00 would go out that day. I paid for 3-6 day shipping due to traveling. I tried to call. I left a message. I tried the 17 minute wait but was disconnected after a few minutes. I have sent message wanting to know the status. No response. On 1/28/2022 order is still processing. I sent message to cancel order and refund payment. I hope that I do not have to take legal action against them. I might note that I tried to lookup their IP information to determine who they are. They use GoDaddy but indicate their Registrant Organization is Domains By Proxy, LLC. Sounds like a scam company.

Beware of the ship dates! They may say 3-6 days, but these are not accurate. I completely understand unpredictable backorders, and supply chain issues, but if you are advertising that a supply is available to be shipped in 3 days and after payment is submitted you are now uncertain of a delivery date, you should consider updating your site. Disappointed. Willi not be a return customer.

Honestly, I hate giving them one star. They don't deserve that. I just wish I had seen this site before I ordered from them. Ordered a transfer bench with commode for my son-in-law who was broadsided on this motorcycle over two weeks ago to help with his in-home care. Paid for the delivery guaranteeing the quickest delivery they offered. Two weeks later, I am still waiting for this transfer bench to be delivered. I am thoroughly disgusted.

I ordered a rechargeable oto ear lavage for $76, they sent me a squirt bottle, nothing like I ordered see picture of order and picture of what they sent me. They argued even after sending video of what I ordered, then called me a liar. Be smart find a different company to order from. I'd upload the video but it won't let me. Because of them not doing the right thing I had to pay shipping to get it here and shipping to return it. Still waiting on my $76 refund.

When you purchase, do not expect to receive a complete order. They are out of stock of many things. They seem to be a reseller as shipments do not originate with this company. When you try to cancel the remainder of your order, they will not allow.

I get an email stating that all parts were not in box and NO refund could be given, so i call them / keep in mind, the email they sent me has NO contact name or phone number to discuss issue. So i looked them up and contactedthem. Customer service was very rude and would NOT return my item, father in law tried it once and they told me it was severely worn - NEVER WORN - didnt fit by the way- very odd. Then customer service changed the subject and said i didnt return it correctly by their policy standards and again extremely rude. Would NOT recommend anybody using this company. Very sad

Seller represented that they had a debug stroller. However, they delivered a Graco stroller and put beach wheels on it. This was not a stroller they represented. And, when you want to return it they insist that you pay for your own shipping.

I should have looked at the reviews before ordering from this company. I ordered the wrong item because it was not worded properly on their website. After receiving it I asked to return it. I was told that I would be charged for shipping both ways. I was also told that If I had looked at all the items they sold I would have noticed that the correct item cost more and since it was strictly my fault they wouldn't do anything for me. She said I should just keep the wrong product and order the right one. I asked them to please talk to a supervisor to ask if they could waive some of the shipping cost. I never received a response. That is just poor customer service. I also found the same exact product for less on several other websites, so do your homework before ordering from them. I wish I did.

Recommend staying away from this company! Incredibly poor customer service and I will never order from them again. Ordered a Beasy Board Transfer System for wheelchair bound family member. Two weeks after the order was placed I had to call the company who said item was backordered but assured me it was "on the way and would be delivered in a week." Almost 2 weeks later, no item. With every call same story..."backordered but being delivered." I was never sent any order update with by email or phone. Finally after asking to cancel order, miraculously the board was put in the mail and I was given a FedEx tracking number. Be smart and shop somewhere else.

Got my sleeping bag on Sunday, really good love it, keep up with the good work, trying it out this weekend