Action Fraud

I opened my case in August 2023 with no response from their side.
Customer service is not supportive at all.
Not recommended at all.

Was given action frauds phone number by Sussex police after receiving several messages on my tablet over the christmas period either from HMRC's tax saying that I had a tax refund pending and to click on a link to process my claim. The other from sky broadcasting saying I had a payment declined and to click on a link to go to billing. I contacted action fraud but everytime I pressed the department I wanted the phone rang once and hung up, I tried 10 times without success, if this company want to help anyone they need to get at least one phone installed. In short a total waste of time company, what can the police be thinking of by giving victims of crime this useless companies telephone number. Do not phone this rubbish company. Complete waste of space.

I reported a fraud and it takes so long to complete the details because the female staff is so forgetful and I have to repeat what I'm saying many times. Then another female staff phoned me and keeps calling me Angela many times and I keep correcting her that my name is not Angela and told her my name, but she never stopped calling me Angela, I don't know if she's got short term memory loss. And I got email from them and they put my name as Angela. It's so hard to correct my name I felt like when I talk to the action fraud staff as if I'm talking to elementary student.

I reported to Action Fraud in April 20 that i had been badly scammed loosing circa £15K and receiving very abusive,
Harassing and abusive emails. No response! Followed up and spoke to their call center on the 21 May, they promised to escalate, still no response. I phoned again 13 Sept, eventually received a reply saying they had insufficient evidence. No one called or gave me a chance to send evidence. I was advised to report the abuse
And the Met have been good in at least agreeing this is horrific.
My frustration is that even their call center admits the service is appalling, but get no further than that.
No wonder this site is full of very poor comments as one says a better description is IN ACTION FRAUD.
I hope Pauline Smith the head of Action Fraud reads this, and has the decency to phone me to get a clear understanding of how bad their service is... James ******* *******.

Try trying to report a scam call from HMRC. I found it impossible. The Action Fraud is far from user friendly and need to be revamp with the user in mind

Cant speak to an human. Only automated messages and line goes dead

It seems a fraudulent service itself

Action fraud has been investigated for money laundering and charities fraud collecting money and keeping it. The peaple than work on the fraud team. Often break the rules. A few of the fraud team have been sent to prison. Its better to try to recover stolen money your self than Co taking the fraud team. That see scammer them self's.

Action fraud showed me no respect and did not reply to my e mails which was very disappointing. Gerr

A waste of time if you think 1) justice will be served 2) you think you will get you money back, they " no action fraud" collate the evidence you give in my opinion the staff at action Fraud 1) not clued up in regards to fraud 2) could not care less
To get compensation there has to be a conviction the conviction rate to criminally prosecute is 1 in 500 cases, the police can't say " the fraudsters are winning" even when you have damming evidence " they don't have to look at it"
A sham, a waste of space

Won't go into details but it's been nearly 4 months since report took place and no word back. Since it is not a low level phone fraud it looks to me that whoever was reviewing it doesn't like too complex work and decided to click on DEL button instead.

I reported a cheque fraud and never got a 28 day update letter, after two phone calls I received an email stating they do not have enough information on the crime. That was because they never even bothered to ask for the evidence which I had and had stated to them that I had the evidence for this crime. Action fraud chose to do nothing about it, apart from waste my time and effort in filling out a report. There was no action at all from them and would suggest to people if you do get scammed to learn from the experience as the police and action fraud do not care.

If this is the official police fraud team set up by the government to protect us then God help us all.

Ineptitude doesnt even begin to describe their telephone behavior and now, having experienced their own disgraceful and incompetent attitudes for myself (as opposed to reading the online complaints from other people) i am now not in the least surprised at the news reports published in the newspapers and on the internet about this organisation.

Neither is it hard now to understand how internet crime is so rife when those who are 'supposedly' trained to deal with this and to offer support do not even know the basic criminal laws in England, and believe me, I have experienced some pretty lousy muppet policing of recent years, but it has now obviously plumbed such depths of despair and reached such an all time barrel scraping low that when after finding they cannot even answer basic questions asked by the public they simply hang up the telephone!

No wonder the criminals are laughing their socks off at the cops. Whoah what a joke!

If the reality of our rising crime rate in the UK wasn't so tragic i would laugh too at the pathetic response and ineptitude i found this morning, but the fact is, the reason the criminals ARE laughing is because organisations like this are just more ineffectual government padding and a total and utter waste of space and time

I have been contacted by phone regarding some one taking out lines with my information and the
That I have a worrant out for my arest and the only use of my national insurance no was on the government web site for job severed allowance and that my bank account were going to be frozen I have other information which I have riton down