• ABBE Glasses

ABBE Glasses

Overview

ABBE Glasses has a rating of 3.76 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ABBE Glasses most frequently mention customer service, and good quality. ABBE Glasses ranks 43rd among Eyeglasses sites.

  • Service
    8
  • Value
    8
  • Shipping
    8
  • Returns
    5
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
12
See all photos

What reviewers want you to know

Positive highlights

  • Cheap and good quality, ABBE's customer service is very patient to answer my questions, the service is also very good!

Critical highlights

No critical highlights yet

How would you rate ABBE Glasses?
Top Positive Review

“Great bifocals”

Sas M.
11/2/20

I just received my lined bifocals from Abbe. The total cost was only $ 39 CAD and that includes shipping. I am amazed at the quality and price of these glasses. It took about 2 weeks to get my order, which is just fine. The prescription is accurate and the frames are stylish and sturdy. Abbe is definitely a company I want to buy from in the future. They are hard to beat for price, style and quality at that price! So glad I gave them a try.

Top Critical Review

“Worst ever customer service - no one pick up the call nor you have an option to leave the voice msg”

khaja s.
6/26/23

I would have given a zero rating if it were available, I am facing the worst ever customer service - no one pick up the call nor the option to leave the voice msg OR no one responds to the email. It's been more than one month that the order was placed the glasses received were too much loose My recommendation is DO NOT BUY from this store thinking they are offering a lower price. But you will suffer chasing them to correct your order

Reviews (46)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15)
Thumbnail of user sasm2
1 review
0 helpful votes
November 2nd, 2020

I just received my lined bifocals from Abbe. The total cost was only $ 39 CAD and that includes shipping. I am amazed at the quality and price of these glasses. It took about 2 weeks to get my order, which is just fine. The prescription is accurate and the frames are stylish and sturdy. Abbe is definitely a company I want to buy from in the future. They are hard to beat for price, style and quality at that price! So glad I gave them a try.

Tip for consumers:
Use a discount code for even better value.

Products used:
bifocal eyeglasses

Service
Value
Shipping
Quality
Thumbnail of user shaniyad
1 review
1 helpful vote
April 19th, 2020

These glasses are the real deal, I see other site have glasses but they can't compare to ABBE with prices and materials.

Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

Thank you so much for the great review! We’re so glad you loved our products and we are so excited that you shared your opinion about us. If you don't mind sharing your experience with your friends and family. We’d love to continue providing great service to awesome customers like you.

Thumbnail of user heathera290
1 review
1 helpful vote
August 14th, 2020

Abbe glasses by far are the best company of there kind, not only are there prices lower than the rest the quality of there glasses and their ability to fulfill prescriptions more than perfectly puts them above the rest. And there customer service is the most excellent service i have received in many years, they were professional, caring and all around amazing team of people. Thank you Abbe glasses i will be a long term customer.

Thumbnail of user leahh91
1 review
1 helpful vote
January 4th, 2020

I ordered a pair of sunglasses that I love. I was suppose to receive them in 14-21 days. After 21 days, I contacted them. They told me there had been a problem, and would either refund the money or replace the glasses. I chose to get the glasses replaced. I received them within 2 weeks. Customer service was GREAT. So many other companies would not have even contacted me back so I appreciate them reaching out to me about my order. I will def. Reorder with them.

Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

I apologize on behalf of everyone at ABBEglasses for the late delivery in the month of December 2019. We had a shipping problem during that month and we really appreciate your trust in our word and great patience with us. We assure you that our logistics problem was resolved and we are now partnering with a great logistics company.

Thumbnail of user debmaeoconnor
1 review
0 helpful votes
April 22nd, 2023

I would personally recommend this site if you wear bifocals I need prism glasses you would save a great amount of money and they are just awesome take a little bit of time to get there if you're in Canada but it's worth it

Products used:
I bought glasses bifocals and prisms

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccar521
1 review
2 helpful votes
June 14th, 2020

These glasses are good quality and i see great in them. They are also really affordable. I will definitely come back to buy glasses.

Thumbnail of user robertr1346
1 review
1 helpful vote
January 31st, 2020

I would just like to say my
Glasses kick butt, I'm not one who ever writes anything that is not true, so beleave this. Abbe glasses
Has a brand new customer
For life, I will buy my glasses
From only there company no two ways about it... When I wrote to them with a few Q/
They got right back to me, I
Can only say this company
Is 100 % for real. Once my order left there hands they
Made sure to touch ground
With me until my order was in my hands. They made me feel like iv known them all my life. I do and will send
All my peps your way.
Thank you again.
Pirate

Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

Thank you so much for the awesome review, Robert! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please, we look forward to hear from you again soon. Thank you!

Thumbnail of user derekl241
1 review
1 helpful vote
July 31st, 2020

Great service, friendly staff, and overall great company. I have bought a pair of prescription glasses and sunglasses from abbeglasses.com and they both have worked out great so far. I would recommend them to anyone who has vision problems or who does not. They are an excellent company. Thank you abbeglasses.com for your business.

Tip for consumers:
Have your prescription downloaded to your computer so you can upload to the site.

Products used:
I bought a pair of synapse prescription sunglasses, sqare in shape and gold in color and a pair of providence regular prescription glasses, rectangular in shape and gun in color.

Service
Value
Shipping
Quality
Thumbnail of user laceyp27
1 review
2 helpful votes
May 30th, 2020

I ordered 2 pair of glasses (prism and laya) and I absolutely love them. I was kind of scared to order online because this is the first time I have ever ordered prescription glasses online! I couldn't make my mind up on what to order so that's why I got 2 pair and they are both the correct prescription and they are perfect!

Thumbnail of user ksksaw
1 review
2 helpful votes
June 26th, 2023

I would have given a zero rating if it were available, I am facing the worst ever customer service - no one pick up the call nor the option to leave the voice msg OR no one responds to the email. It's been more than one month that the order was placed the glasses received were too much loose
My recommendation is DO NOT BUY from this store thinking they are offering a lower price. But you will suffer chasing them to correct your order

Products used:
Prescription Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user masechabak
1 review
0 helpful votes
July 28th, 2020

Affordable and better quality glasses online. Thank you ABBE Glasses and I will purchase another one soon

Thumbnail of user macm158
1 review
0 helpful votes
October 25th, 2022

I've contacted them several times asking them to stop emailing me as I never signed up in the first place, they kept agreeing and continued to email me. I've reported them for violating the CAN-SPAM act to the FTC, but I would never trust a company that sends unwanted emails after they've been asked several times to stop.

Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

We apologize for that, our technical team has resolved the issue. We have stopped sending you emails.

Thumbnail of user lynettek16
1 review
0 helpful votes
January 17th, 2020

I ordered glasses from ABBE glasses and I was impressed with their service. Initially the sales representative was kind enough to explain to me on the exact kind of product I needed from them. After making my purchase I received my package within 3 days after making purchas. I really can't wait to make my next order.

Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

Please, thank you for using our fast shipping method. We are so glad you had a great experience with us and we look forward to hear from you again. It would be a great honor if you could invite your friends and family to shop with ABBEglasses.

Thumbnail of user dustinb222
3 reviews
0 helpful votes
January 2nd, 2022

I like the fact that they offer cheap glasses with the quality of more expensive ones. The glasses that I've ordered 2 months ago are comfortable and followed my prescriptions. I'll buy few more in the following weeks!

Products used:
Browline Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessiem119
1 review
0 helpful votes
November 15th, 2019

Abbe just has an amazing customer service and offers good products. I would undoubtedly recommend them to anyone anyday.

Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you've been getting from our customer service. We are so glad you're happy with your prescription glasses your purchased. We will be looking forward to hear from you again.

Thumbnail of user christinad226
2 reviews
1 helpful vote
May 24th, 2020

Glasses came sooner than I expected, bought for my son as a spare pair. He likes these so much better than the ones he bought at a chain store. Will order again for sure.

Thumbnail of user roneshab1
1 review
0 helpful votes
January 20th, 2020

They have very affordable glasses! Their customer service is great as well. I recieved a phone call immediately after sending a message about my glasses. I wasn't able to answer but they left me a voicemail with the information which was very helpful. They even sent an email afterwards.

Tip for consumers:
You have to be patient on your glasses. keep it mind they have to customize them. If you are worried you can your orders and see the progress on your glasses

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

Thank you so much for your balanced and fair review. We are so glad that you appreciated our customer service response to your issue. It's something we've worked hard on and we're pleased our efforts resonated with you.

Thumbnail of user pjopie
2 reviews
3 helpful votes
October 12th, 2023
Verified purchase

Been a fan for many years and never had a pro blem until I had to return a pair for the wrong rx. They kept stalling and stalling for several weeks until I sent a strong email. Finally they sent an address for the return and now emailing after a week after they recieved them trying to get a refund.
We are no longer customers of ABBE!

Finally they made it right with a refund.

Thumbnail of user leonardg72
1 review
0 helpful votes
March 24th, 2020

This new company had quality eyeglasses for an inexpensive price.
And they're new customer coupon for, $1.00 is unbelievable. There are many styles to choose from.

Tip for consumers:
Have your Rx ready from your eye doctor. Fill in the blanks just like on your Rx

Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

Thank you so much for sharing your opinion about our services. We have this great deal for all our newcomers and it would be a great honor if you can invite your family and friends to shop with us.

Thumbnail of user katherinel168
1 review
0 helpful votes
April 19th, 2020

I was looking for fun design and affordable price... I got both Plus quick service and great quality. I repeatedy get compliments on my frames :)

Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

We really appreciate taking your time to leave an awesome review of our company frame designs and the affordable price we have. Please do share your experience with us with your loved ones.

Thumbnail of user nicolei17
2 reviews
0 helpful votes
April 20th, 2020

Cheap, reliable, and cheap love the way they look. And durable the lenses dont scratch easy either thank you

Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We have high-quality glasses at affordable prices. It would be a great honor if you could invite your friends and family to have the same great experience you had with us.

Thumbnail of user faithb97
1 review
0 helpful votes
January 30th, 2020

Abbe glasses made my glasses but during shippment the mail people crushed my package and my glasses were broken. I contacted abbe and they said no problem. And sent me a new pair. The quality and service is awesome. Im a customer for life!

Thumbnail of user timp891
1 review
0 helpful votes
September 9th, 2023

Bad quality of lenses and frames. Prescription strength not followed. Also, unsubscribing from their annoying emails is not possible.

Thumbnail of user simonea23
2 reviews
0 helpful votes
January 1st, 2020

I'm not really good with computers but this was so simple it was the easiest thing for me to order my glasses online to be able to pick my frames put in my information and just simply Wait for my glasses to arrive I love my glasses they are so awesome there perfect fit perfect prescription I am so happy

Thumbnail of user zedj1
1 review
0 helpful votes
November 15th, 2019

I have been following ABBE for a long time and read a lot of comments about ABBE. Recently, everyone was complaining about the logistics problem, so I consulted the customer service on the website. The customer service said that there was no major problem because of the impact of the Christmas season.So I bought it with the attitude of trying. I only spent $1 on a pair of frames for my new client, but I didn't expect that I received my glasses before long. I love it! Cheap and good quality, ABBE's customer service is very patient to answer my questions, the service is also very good! I would recommend ABBEGLASSES to everyone!

Thumbnail of user frankl457
Frank L. – ABBE Glasses Rep

Thank you so much for your balanced and fair review. We are so glad that you appreciated our customer service response to your questions. It's something we've worked hard on and we're pleased our efforts resonated with you. We had a great shipping challenge toward last year's Christmas holiday and some of our orders were delayed and we also had to re-assemble and used a different shipping method. Although it was a bad situation, the affected customers had to receive two packages since we were trying not to disappoint our them during the Christmas holidays.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user frankl457
Frank L.
Typically does not respond to reviews

How do I know I can trust these reviews about ABBE Glasses?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ABBE Glasses?