I orderd 2 pairs i love them both. The company is located in my city so they came early. Prices are so convenient if your on a budget you cant go wrong thank you so much abbeglases cant wit to put in my next order
I ordered glasses from ABBE glasses and I was impressed with their service. Initially the sales representative was kind enough to explain to me on the exact kind of product I needed from them. After making my purchase I received my package within 3 days after making purchas. I really can't wait to make my next order.
Please, thank you for using our fast shipping method. We are so glad you had a great experience with us and we look forward to hear from you again. It would be a great honor if you could invite your friends and family to shop with ABBEglasses.
This is my second time ordering. The first order was good. This second order had been one big headache I was sent a tracking url that says my order has been sitting in China for four days. Everyone knows China Post us the worse ever! Read the reviews. Customer Service is extremely poor. The glasses are good but the shipping is awful. I would not recommend this company!
Hello Kenyada, we sincerely apologize for the experience. We had some issues pertaining to logistics; the reason why we resort to this China Post, and we least expected it to go this way. However, we take full responsibility for this outcome and are working on possible solutions. Thank you for the review.
They have a clear return policy stated on their website but if you need to return your glasses they will redirect you to chat, then email and phone and drag their feet, all the while not accepting the return request.
We are very sorry about that Michelle. We will improve our customer services department. We appreciate your feedback. Thank you
They were patient with me and persistent in delivering the best resolutions to my issues concerning my glasses, right from my prescription to shipment. You opened my eyes, Abbe... and I am yours to the end!
I ordered from this company because they had a decent BOGO deal. I had previously ordered from YESGlasses and had no problems, but I was looking for a better deal. With Yesglasses, I had my Progressives with Photocromic tint in less and 7 days. It has now been 13 days and I have gotten several different answers about where my glasses are in the process. My spouse ordered from them and had their glasses in about 7 days(similar prescription for progressives, but they paid for rapid shipping), so no surprise there, but my glasses are apparently somewhere still in the processing system. I have contacted them a couple of ways now to request to cancel my order and to have my money refunded so I can just order from another company, but I am not getting any response at this point.
I must say that I was really unhappy with the delay in my order, and out of my frustration, I contacted them. Customer service was calm and talked me out of it. Now, I have received my glasses and I am loving them already. Thanks, ABBE!
I ordered my glasses on 10/15/19 and still have not received anything. I emailed the company and they said they had a problem with logistics. I kept asking for an exact shipping date and they kept ignoring my question and kept saying sorry. I finally said I wanted my money back and I've have yet to hear back from the company.? Never ordering from this company again!
Hi Alexa! We are very sorry about this experience and still thank you for your feedback. We may be late to respond but we do not ignore our cherished customers, as we handle every case hearty. Please, we are working on the best ways to resolve this issue and prevent it from happening again. Please bear with us and thank you for the feedback.
Ordered my glasses and it was taking so long that I asked about the status. I was told that there was a problem but that it was going to be shipped. Weeks went by and they still said there was a problem but I never received a date. After more than a month I was told that it was taking too long and that I was going to receive a refund but no glasses. I needed the glasses and i could have bought a pain a long time before.
Horrible experience, horrible customer service - very unprofessional.
Hi Andrea, we truly apologize for the bad service you might have encountered with us recently. Our company had a challenge with our logistics partner.We didn't want to keep our customers waiting any longer unless they were willing to wait for us to resolve this issue. Again, please we sorry for the inconvenience we might have caused you and we take full responsibility for this.
They have very affordable glasses! Their customer service is great as well. I recieved a phone call immediately after sending a message about my glasses. I wasn't able to answer but they left me a voicemail with the information which was very helpful. They even sent an email afterwards.
Thank you so much for your balanced and fair review. We are so glad that you appreciated our customer service response to your issue. It's something we've worked hard on and we're pleased our efforts resonated with you.
Abbe glasses made my glasses but during shippment the mail people crushed my package and my glasses were broken. I contacted abbe and they said no problem. And sent me a new pair. The quality and service is awesome. Im a customer for life!
WORST CUSTOMER SERVICE EVER! I ordered over a month ago and I've contacted support more than 5 times trying to get my issue resolved and am now having to dispute with my bank. I'm so upset that this is the only place that has the glasses I like with prescription. This is the worst experience I've had with a customer service team. They will not answer the phone, they will not email you back and they will ignore you on live chat. DONT use cashapp when purchasing cuz you will most likely need to dispute it with your bank because they will not send you a refund nor send you a new pair of glasses after spending almost $100 with them. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. You will be ignored and they will try to steal your money.
We greatly regret for your negative experience, and we have taken steps to improve the functioning of our customer service team. Your feedback has assisted us, and we hope to continue doing business with you.
I'm not really good with computers but this was so simple it was the easiest thing for me to order my glasses online to be able to pick my frames put in my information and just simply Wait for my glasses to arrive I love my glasses they are so awesome there perfect fit perfect prescription I am so happy
I have been following ABBE for a long time and read a lot of comments about ABBE. Recently, everyone was complaining about the logistics problem, so I consulted the customer service on the website. The customer service said that there was no major problem because of the impact of the Christmas season.So I bought it with the attitude of trying. I only spent $1 on a pair of frames for my new client, but I didn't expect that I received my glasses before long. I love it! Cheap and good quality, ABBE's customer service is very patient to answer my questions, the service is also very good! I would recommend ABBEGLASSES to everyone!
Thank you so much for your balanced and fair review. We are so glad that you appreciated our customer service response to your questions. It's something we've worked hard on and we're pleased our efforts resonated with you. We had a great shipping challenge toward last year's Christmas holiday and some of our orders were delayed and we also had to re-assemble and used a different shipping method. Although it was a bad situation, the affected customers had to receive two packages since we were trying not to disappoint our them during the Christmas holidays.
This new company had quality eyeglasses for an inexpensive price.
And they're new customer coupon for, $1.00 is unbelievable. There are many styles to choose from.
Thank you so much for sharing your opinion about our services. We have this great deal for all our newcomers and it would be a great honor if you can invite your family and friends to shop with us.
These glasses fit great, look even better, are so light I don't even feel like I'm wearing glasses. Will be ordering again, and telling all my family and friends.
Bad quality of lenses and frames. Prescription strength not followed. Also, unsubscribing from their annoying emails is not possible.
These glasses are good quality and i see great in them. They are also really affordable. I will definitely come back to buy glasses.
THIS REVIEW HAS BEEN AMENDED, PLEASE SEE STATEMENT AT THE BOTTOM OF REVIEW.
In September of 2022 I purchased two pair of glasses from ABBE, one pair distance, and one pair bifocal. Within 5 months BOTH PAIR had bubble fractures where the frame meets the outside edges of the lenses. The other day I decided to try another pair of glasses from ABBE. I immediately looked up my previous order with the defective glasses. I reported the discrepancy with the bubble fractures at the edges of the lenses. ABBE acknowledge that they had a problem with those glasses (I have the emails to show proof of this). However, they would not reimburse me in any way. Their reason for this was that the product had gone past the 14-day return period. They again acknowledged the defect in the previous order. However, after several rounds of correspondence, they would not reimburse me for the defect. I immediately canceled the new order and decided to review their product and service accordingly.
When you acknowledge that you are selling a defective product, it does not matter how long you have gone past your return date. You knowingly sold a defective product and will not reimburse your customer, or give applicable discount on a new purchase. This is extremely UNETHICAL, and people need to know about this before they do business with ABBE.
Date of experience: May 25,2023
I AM HAPPY TO REPORT THAT BOTH PAIR OF PRESCRIPTION EYEGLASSES HAVE BEEN REMANUFACTURED AND SENT OUT TO ME. I AM HOPEFUL THAT THE SAME FRACTURING ALONG THE SIDES OF THE FRAME WILL NOT HAPPEN AGAIN. I WILL REPORT OTHERWISE.
Cheap, reliable, and cheap love the way they look. And durable the lenses dont scratch easy either thank you
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We have high-quality glasses at affordable prices. It would be a great honor if you could invite your friends and family to have the same great experience you had with us.
Overview
ABBE Glasses has a rating of 2.4 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. ABBE Glasses ranks 38th among Eyeglasses sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, its a delight to have you as our customer