Overview
SpinLife has a rating of 4.1 stars from 262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpinLife most frequently mention good experience and great job. SpinLife ranks 3rd among Wheelchairs sites.
From our initial call our representative Jaime was informative and knowledgeable. She made excellent recommendations and helped us navigate the process quickly and effectively. Checkout was easy and offered many options. Will definitely recommend to friends and family.
So far customer service was very helpful, courteous, and informative. Only complaint so far is the wait time is extremely long and no one gets back with you if you leave a message you just have to wait until you get someone on the phone. Imma leave an update once I receive product.
Thank you, Bebe, for your kind words about our team’s support and for sharing your candid feedback about the wait times. We truly appreciate your patience and are committed to improving our responsiveness so that every interaction meets your expectations. Please feel free to reach out if you need any further assistance as you receive your product.
Trent was very responsive and made sure that my order was exactly what I needed and that the lift I requested for the scooter was compatible. I will diffidently order from them again.
Thank you so much for your kind words, Jim! We're glad Trent could assist you with finding the perfect lift and make the process smooth. We look forward to serving you again!
Needed help finding correct battery replacement for my mobility scooter. Seth Morris in customer service replied quickly and I got my batteries ordered. Bread approved my order and I am paying my batteries out in six months.
Hello Robert. We appreciate the rating, and are glad we could provide you with a positive experience!
Wife is loosing the ability to walk after having Covid a few years back. Needed something to help her keep mobile to doctors office and stores when necessary.
Hi Mark, thank you for sharing your experience. We're truly glad the transport chair has made it easier for your wife to get out and stay mobile on her own terms. Please don’t hesitate to reach out if you ever need any more support—we’re here for you both.
Trying to find the promo code was a challenge for a senior, not experienced with technology, and first time ordering on line!
Thank you for sharing your experience, Tamina. We're glad much of the process was easy for you and sincerely appreciate your feedback about finding the promo code—we’ll work to make that clearer in the future to better support all our customers. Please feel free to reach out anytime if we can assist with your next order!
It was very easy to order this wheelchair for my husband today. A friend of ours highly reccomended this chair which she had used for her mother.
Thank you and we are anxiously waiting delivery now.
Hello Richard. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Easy to find sizing. User friendly website. Excited about receiving this product for my son. Looks so comfortable. Unlike the one we have.
Thank you, Jeanine, for taking the time to share your experience! We're thrilled the website was easy to navigate and hopeful the new product brings greater comfort to your son. Your trust means a lot, and we’re here whenever you need us.
Easy to order good price with discount runs good manuverable wish battery charger plug was easier to plug in
Thank you for your feedback and for choosing us for your order. We’re glad the scooter is easy to order and maneuverable, and we appreciate your insight about the battery charger.
Easy to order! Good price and sale too! Please send me the sales book! I may need more in the near future'
Thank you so much, Joan! We’re thrilled to hear you found ordering easy and appreciated the sale prices. We’ll send the sales book to you promptly so you’ll be ready for anything you might need in the future.
Love the ease, low pressure sales. I like to take my time with an important purchase and felt respected.
Thank you so much for your wonderful feedback! It really means a lot to know that our service exceeded your expectations, and we’re committed to continuing to support you every step of the way. Please feel free to reach out anytime—you’re always a valued part of our community.
Easy to find what I was
Looking for. Good price and o hope for a fast shipping. I really need the order asap. Thanks.
Hello Blanca. We appreciate the rating, and are glad we could provide you with a positive experience!
Technical knowledge of representatives unparalleled. Friendly, professional and always available. Oders arrive on time and as promised. No complaints.
Hi Anthony. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Ive been labouring over this chair purchase for a few years. I have a Cloud pr510 sme I love but wanted the 515 model for additional functionality and the option of Brisa fabric.
Lisa singlehandedly got me comfortable over the internet to purchase it online. Her experience, breadth of knowledge, agility with numbers and kind demeanor sealed the deal for me.
Hello Ralph. We are delighted that you had a great experience with Lisa. Thank you for taking the time to rate us!
Overall, the webpage was ok and moderately easy to navigate but the web design is poorly done. When you click on chair options (I.e. Color options, arm and leg options) the image of the chair with the color and options chosen should be shown in the display picture.
Hello Tiffnie. Your feedback is highly appreciated. Thank you so much for the review!
Needed new batteries for my pride go chair and had no problems finding and ordering them.
Hello Sheri. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
My experience with this transaction was satisfactory. Person I talked to was courteous, listened to my concerns and answered all my questions.
Hello Diane. We appreciate the rating, and are glad we could provide you with a positive experience!
First time buying from this company. Professional and courteous staff.Excellent customer service (Jamie ext 756)
Hi Victor. We are delighted that you had a great experience with Jamie. Thank you for taking the time to rate us!
Ordering & setting up installation has gone smoothly. Thank you
Hello James. We appreciate the rating, and are glad we could provide you with a positive experience!
I just wanted to thank Jaime Greer for facilitating my purchase. She knew all of the details of the item I was purchasing and was very helpful in my decision making.
Hello Ines. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nora. Thank you so much for your wonderful feedback! We’re grateful for the trust you’ve placed in us and are committed to continuing to support your needs with care and dedication.