SpinLife

Ordered a mobility power chair from them and I said I needed it quick. They said they have one that they could send in a week. It has been a month, multiple phone calls and no return call. Talked with a manager and she said she would get back with me that day, she blew me off and did not call. Feel sorry for Numotion who just bought Spinlife. Poor business decision since they don't care about the customer.

They have a 217$ restocking fee on a return, no exceptions. Plus you have to pay return shipping which for me was an additional 158$. 375$ is the cost of the return and then if they dont like anything they send it back to you at your cost.

My blind, paraplegic son ordered a bed from this company, after talking with the sales rep a number of time making him familiar with all of the problems he has getting in and out of bed.
Bed was delivered plus the hand rails which we did not see a picture of, the rails are useless to him as they are not steady enough, they give every time he grabs hold of one and the mattress sold to him is not firm enough on the edges to support his transfer board, he has fallen twice while trying to get into bed, I have tried to contact the company, but get no response to my emails, we are not satisfied with this bed al all and will not recommend this company or their products at all; they are taking advantage of the disabled.

I ordered a lift chair, to be delivered white gloves. They charged my credit card the day I made the purchase. Then not another word for nearly two months. I called and they would not give me a delivery date. I cancelled my order and they charged me a restocking fee for a product that was never sent.

Please, please, save yourself the aggravation, and financial loss of dealing with this company. What ever you order from them you may never receive. I also had my credit card hacked shortly after ordering from them.

I paid for white glove and the 1 year in home service when I ordered the scooter. The next day I was told there is no service area near me and was told that my bank debit card would be refunded. That was on March 24. Today I called about the email that customer service said they would send me when the rear basket for my scooter was shipped. I learned today, the 28th that they have just sent the $274.00 refund and they are sending the basket today also and they will send me emails on both items. I got the scooter quickly and got it put together except the front basket doesn't fit. That's not a problem. I just hope I'm not getting the run around about getting my refund sent to my bank. I tried to send a picture of the proof of purchase but I don't know how to make the picture smaller so you would accept it.

Do NOT do business with this company. I purchased a high priced item in September which was defective. It took 3 weeks to obtain return authorization. After it was returned and received, they withheld the reversal on my

Charge

Card for 2 1/2 months resulting in interest charges. When they finally did issue the credit they deducted almost $300 for shipping snd "restocking" fees. I could not dispute this bogus charge without

Jeopardizing entire credit. I have filed a charge against them for scamming. Entirely disreputable.

I got a new powerchair from Spin Life last September. It stopped running and now it hasn't worked for 4 1/2 months! Parts came, repairman replaced and still didn't work. Now waiting again. These people just don't care! What a rip off!

My son bought me a O-turn scooter from spin life. Since I live on the other side of the country, after reading these reviews, I was worried about the kind of service I would receive if needed. Sure enough, I had motor trouble within a few months. I had to have it replaced and the nearest technician was 2+ hours away. That was the first of 5 engine replacements. It was difficult to even get a technician to come this far which resulted in days without a scooter. I had many conversations with the representative at Spin Life, Josh Kreidler, and could tell he was about as frustrated as I was. To make a long story a little shorter, Josh spent much time in calls and emails to the manufacturer and finally got the problem resolved. They sent to me a brand new replacement scooter. Thanks Josh for your diligence and the hours you spent concerning my situation.

If you replace your battery your fuses your cord and your scooter still won't start to have someone from spend life look at it it's $249 that's only the service charge it does not include if you need a part then there is another $249 charge or more for them to come back and fix whatever is wrong with your scooter and my opinion that is a total ripoff of seniors who purchase their scooters in good faith not knowing the price of the batteries start at $110 for One battery and up the price of a cord to change your battery starts at $171 and up according to what kind of scooter you have outrageous prices but the red flag should have been when they delivered my scooter in front of my apartment building and would not bring it in I should have sent it back then. I feel they really give seniors a total ripoff for their dollar

I purchased a $4,000 wheelchair from spinlife and it has never worked correctly from the very first day I received it and spinlife refuses to refund or replace this $4,000 wheelchair. I would never purchase from them again and I believe consumers should stay away from spinlife.

STILL have not received manual wheelchair I was to get at Christmas. Jerks. Almost 5 months?! Supposedly shipped 5-27 now. This is horrible. They are liars. Wheelchair is paid for!
This is what I,'ve sat in since 2026. 8 bucks at Goodwill. But at least I have it.
Kim
Halastra

I purchased a lift recliner with the heat and massage feature. I paid for white glove delivery and got a one man setup. He was not familiar with the chair and attached the back on an angle. Another person had to come to set up the recliner correctly. The vinyl is so flimsy that I had to buy a slip cover to prevent tears from even intermittent use. The massage feature is just noise. I cannot feel it, nor the heat. I wish that I had gone to my local recliner store and purchased a better quality recliner for $400.00.

The exhaustion and often pain that goes along with disease and disability is enough to deal with. Whether we are continuing to work, with all that entails, or dealing with the loss of a work identity, We do not need more stress and problems from companies to which we have paid good money for items which are supposed to help us in our daily lives. (Often extremely LARGE amounts of money are in play between insurance payments and copayments.)

I have received a replacement scooter due to all of the things they tried to replace. Hoping I do not have the same issues.
I have a Pride Revo 2, and have had the same ongoing issue for months. On a full charge which is supposed to last for 18 miles was not lasting nearly that long. Spinlife replaced the batteries, the motor, the light indicator. I even left them a message stating that the battery indicator didn't make sense to me, they chose to ignore my call and send it.
When the tech was here installing the new gauge knew it wasn't changing anything called Spinlife to report it, Orlando, the Spinlife rep said she has already had four service calls so you need to call Pride. He was on speaker phone so I heard the comment with my own ears.
It is not my fault that this issue was not repaired on my first call and I do not appreciate Orlando coming across as if it was.