I purchased a lift recliner with the heat and massage feature. I paid for white glove delivery and got a one man setup. He was not familiar with the chair and attached the back on an angle. Another person had to come to set up the recliner correctly. The vinyl is so flimsy that I had to buy a slip cover to prevent tears from even intermittent use. The massage feature is just noise. I cannot feel it, nor the heat. I wish that I had gone to my local recliner store and purchased a better quality recliner for $400.00.