SpinLife

I needed a wheelchair as my Medicare WC's weight is about 50 lbs—uneasy for an 81-year-old female wanting to continue her independence. I received a catalog from Spin Life and was able to get fast track securing a lightweight WC. It took about about 30 minutes to choose a chair and options. My kind of fast forward service; and to think I waited months…. For those that need help, they offer it; for me, the catalog and website were sufficient for my needs. I recommend their website for all your mobility needs.

I found it very difficult to navigate the website. Can you please email me at *******@aol.com to find out when the transport will be delivered. Thank you for your cooperation in this matter.

Stay Away! They expect you to repair your own equipment when problems arise. They send the part and you have to replace it. Not easy to do for my 90 year old mother. Wanted to charge me $250.00 to diagnose the issue and I still have to replace the part myself! Lift chairs that don't lift and they refuse to repair. Buy local and STAY AWAY from Spin Life.

There are a few really nice people working here but as far as getting anything done properly, they are among the worst I've seen. Incomplete orders (missing parts), extremely long wait times for resolution to problems and usually requiring multiple attempts to even get the ball rolling. I do NOT recommend their mattresses either. Only been sleeping on it a couple of weeks and it's already broken down in the middle (I only weigh 140!). Customer service is terrible also. It's like pulling teeth to get them to call you back. Apparently they don't have anyone that actually answers the phone so you just have to wait... and wait... and wait... You get the idea. Stay away from this company!

Horrid customer service! Rude people. Paying for the "service" contract (was told it would cover ANY problems). Was waste of $. They have excuses why they won't cover anything. Then want to charge $375 for an electrical cord. Several other residents of our assisted living facility have also had terrible problems with Spinlife. I contacted Better Business Bureau and Golden technologies about this company. You should too!

Beware of Drive scooters bought from Spinlife, first 6 months had new batteries, new charger, tech come to house and did not fix. They replaced the scooter. During cargo backup so did not arrive for 6 months which was fall. Used from March thru June. Does not work again. $400 new batteries, $300 new charger and nothing. Advised to call Tech Services. Could not or would not give advice as to other things to check. Service call is $250.00. Be sure to do due diligence before buying.

I've been looking for a particular scooter on used sites, and an ad popped up offering a brand new one at a great price, so I jumped on it. Ordering online was simple and easy. My only minor complaint is that there is no option to include specific delivery instructions, like for them to deliver near the garage. If I don't catch them and tell them not to leave it by the front door, I'm going to have to call someone to help me move it.

This is my first purchase of a mobility scooter so I called Spinlife customer service. The rep that took my call was extremely patient and was able to answer all my questions making my decision process so easy. The follow-up email confirmation of our call along with the quote was all included in the email making it so easy to just click on the order button. My representative was professional and made this experience and purchase effortlessly.