Overview
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The customer service was horrible, the representative was very unprofessional. I was also told I would receive a refund and email confirmation. I have not received the email and the refund was only half of the refund.
I was changing locations and needed a new job in my unfamiliar new city. It has been 10 years since I wrote a resume and I had lost all of my desktop publishing skills. For a hundred bucks, I saved a lot of time and came up with a better product. Very, very convenient.
Hello,
Thank you for leaving us a five-star rating! We’re delighted that Resume-Now helped you in crafting a professional resume. It’s wonderful to know that you found our tools convenient and have positively impacted your career journey. We strive to keep delivering the best possible experience. Best of luck in your job search, and we hope to serve you again in the future.
Anytime that I have had an issue whether with my account or something technical was not working correctly, the staff has been excellent at solving the issue.
Hello,
Thank you for your gracious words in this five-star review! It's wonderful to learn that you had such a great experience. We're especially pleased that our team's commitment to resolving issues swiftly and thoroughly has made a positive impact. We're delighted to have exceeded your expectations by delivering exceptional customer service.
Agent was very kind and professional. He deserves a raise, The company can be proud of this agent. I called to cancel as product not what I was looking for.
Hello,
Thank you for your excellent review! It's fantastic to know that you had a pleasant experience with our agent and appreciated their kindness and professionalism. Providing outstanding customer service is our priority, and we're thrilled you experienced that firsthand.
I used your service with the understanding that I paid for my resme and that was it. Today I got charged 23.85 for a subscription that I don't remember signing up for. Nor did I want. I currently don't have a job, so every penny counts right now. Your rep tried to talk me into keeping this account when I explicitly said o wanted it canceled. I will not recommend your companies services.
Hello,
We regret to hear that your cancellation experience did not meet your expectations. We fully understand the importance of clarity and respectful communication throughout every interaction, and we sincerely appreciate you taking the time to share your feedback. Please accept our apologies for any confusion or frustration this may have caused. We want to take this opportunity to offer further clarification.
Our platform is designed to offer users full access to all features during a 14-day paid trial period. If the trial is not canceled within this timeframe, it transitions into a paid monthly subscription in order to maintain uninterrupted access. This information is provided throughout the registration process, including at the time of payment, within the terms and conditions, and in the confirmation email sent after the initial purchase. This email outlines key details such as the subscription terms, billing frequency, and cancellation process, with the intention of maintaining transparency. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
To provide you with the support you need, please look for a private message asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.
Purchased day subscription not month. Month later was charger for monthly service. I used the account only the 1 day i signed up for it. Called requesting refund and was told only half will be refunded. What a joke.
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve described. We understand how important it is to receive clear communication and professional support, and we would like to take the opportunity to provide further assistance and clarification.
Our service includes a 14-day trial that auto-renews to a monthly subscription unless canceled. To avoid any misunderstanding, we provide this information before, during, and after the subscription process. We also include these details in the welcoming email sent upon purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We would like to offer you better assistance. We kindly ask you to look out for a private message requesting for your account information. This will allow us to locate your account and review the matter appropriately.
We appreciate your time and the opportunity to assist you further.
Unless you want to get tricked into a subscription. The guy I talked to on the phone was pretty nice but other than that I don't think being charged and not knowing about it is kind of messed up
Hello,
Thank you for taking the time to leave us a review, we appreciate your honesty, and we sincerely apologize for any dissatisfaction experienced. We would like to offer further clarification.
Our service includes a 14-day trial that auto-renews to a monthly subscription unless canceled. To avoid any misunderstanding, we provide this information before, during, and after the subscription process. We also include these details in the welcoming email sent upon purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Thank you for your time,
Customer Service Team.
Resume-Now Claims to be free but after you put in your information they try to charge you. You can not just delete your information, they make you jump through hoops. Not a trustworthy company, do not use them.
Hello,
We sincerely apologize for any dissatisfaction experienced. We understand your concerns and would like to provide some clarification. Our platform offers two types of accounts: basic access and full access.
The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.
On the other hand, we offer a full access account for a small fee. This account provides a comprehensive set of features, including the ability to print, email, or download your documents using our copyrighted templates. With the full access account, you'll have a 14-day window to utilize these advanced features to enhance your document creation process. In the event the account is not canceled during the first 14 days, the subscription renews to our monthly access.
We have located your account and thoroughly reviewed it. You will receive a private message addressing your request. Please kindly check your inbox. If you require any further assistance or clarification, please do not hesitate to contact us. We are happy to help.
Best regards,
Customer Service Team.
I was having a problem uploading my new credit card and was frustrated, I took a chance and called the US phone number. Phil took my information, and all was taken care of quickly.
Very pleased and love the service that RESUME NOW provides! Takes the xtra stress out of job hunting!
Hello,
Thank you for taking the time to leave such a wonderful review! We're thrilled to learn that our representative was able to assist you promptly. It's rewarding to know that Resume-Now made the job hunting process smoother and more manageable. Your feedback is a great reflection of our effort and commitment. We're grateful for the trust you've placed in our service. We look forward to continuing to support you in your journey!
Called to cancel account, only needed it to update my resume, besides that I have no other use for the website, it is an excellent site to build resume
Hello,
Thank you for taking the time to leave us a review.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
We appreciate your patience and understanding. Should you require any further assistance, please do not hesitate to contact us at https://www.resume-now.com/contact-us. We look forward to assisting you again in the future.
Thank you for your time,
Customer Service Team.
I had a great customer service he helped me beyond what I had called for. Was very professional and helpful explaining what resume now has to offer.
Hello,
Thank you for your gracious words in this five-star review! We're delighted to hear that our representative was able to assist you effectively and provide a positive experience. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!
Wonderful and well spoken customer service. Very eager to help the customer and the company, both of which was appreciated. Thankful for the assistance.
Hello,
Thank you for dedicating your time to leave us a feedback and a five-star rating! We're pleased that our commitment to service excellence resonated with your expectations and that our assistance was valuable. Happy customers make our days brighter!
Nice... the guy at resume now was really nice... he helped me through the process and was very informative
Hello,
Thank you for your gracious words in this five-star review! We're truly pleased to hear that your experience with our representative was both helpful and informative. Your kind words reinforce our commitment to excellent customer service.
SCAM!...Buyer/User Beware...
I'm really on a fence with the integrity of this company...I have no issue with the service they are offering...I needed to use them for one 'free' resume and was duped at the end of the entire process to pay $2...which somehow morphed into a classically sneaky $24 a month...5 months went by before I noticed the auto deduct for some subscription I was now apparently paying for...😡 Never will use them again...(I sent a photo of the many negative feedbacks tat have been removed from another review site)...BUYER/USER BEWARE!
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
Regarding reviews, we adhere to all platform guidelines, and any removals are managed in accordance with their respective policies. We appreciate your feedback. We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also already provided you with a refund as a sign of goodwill. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
It was good, help me to update my resume. Than
The girl who help me gave me step by step to update it. I really appreciated Thank you very much.
Hello,
We genuinely value your feedback in this five-star rating! It's wonderful to hear that you had a great experience in updating your resume. We're especially pleased that you enjoyed the assistance of our representative. We strive to provide the best customer service, and we're glad to hear we succeeded. Your satisfaction is our priority, and we appreciate you choosing our service.
Wonderful customer service experience, so helpful. The guy did his best to resolve my issue and indeed, he solved me and i'm very satisfied.
Hello,
We appreciate your gracious words in this five-star review! We're delighted to learn about your exceptional experience with our customer service. It's truly rewarding to know that our representative's dedicated efforts led to a complete resolution of your issue. Your feedback is greatly appreciated and inspires us to maintain our commitment to outstanding service.
I was in a crunch to send my resume but the document was coming up blank. The Employer stated she needed my resume Now. The Rep not only helped me resolve the issue with essentially was a template I choose(which needs to rectified by the way). The Agent was able to figure it out, possible saving me from missing out on a wonderful career opportunity! She was amazing, courteous, Kind and most of all she cared. I don't know where you got her from, but you need to clone her and promote her! She saved me from a serious anxiety attack of not getting my resume to the Employer; most of all she made it right in regards to my experience and I did not have to cancel my subscription!
Thank you so very much for being you... need more like you!
Hello,
We’re truly grateful for your kind words and are so pleased that our representative was able to assist you during such an important moment. Ensuring our users have a smooth experience is a priority, and we’re glad that the issue was resolved quickly so you could submit your resume on time. We appreciate your feedback and will certainly take your comments into account as we continue to improve. Thank you for sharing your experience!
Olvidé el nombre de quien me asistió, pero es un excelente empleado que busca siempre no perder el cliente. Fue muy útil en mi proceso y buena la comunicación
Hola,
Agradecemos sus comentarios positivos. Nos alegra saber que tuvo una excelente experiencia con nuestro representante. Nos esforzamos por satisfacer las necesidades y expectativas de nuestros clientes brindándoles el mejor servicio posible, por lo que nos complace haberle ayudado.
Called in for assistance retrieving my resume. I spoke with Omar, who was very pleasant, patient and knowledgeable. He walked me through on how to access my account, he fixed the resume to get the information on one page. He is the kind of service agent that all should strive to become. Thank you Omar!
Hello,
We appreciate you sharing your experience and are delighted to hear that Omar provided excellent support. It's great to know he was able to assist you with retrieving your resume and optimizing it for you. Providing knowledgeable and patient service is our priority, and your feedback reinforces our commitment to that. We will be sure to pass along your kind words to Omar. If you ever need further assistance, we’re here to help.
Creating the resume was a breeze but I had a little difficulty with my downloading of it but Jose helped me figure it out immediately.
Hello,
We’re happy to hear that creating your resume was easy and that Jose was able to assist you with the download process. Providing helpful support is important to us, and we appreciate your feedback!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
Business History
Our goal is to help people get the job they want, as quickly as possible. To assist our users in creating a professional-quality resume and cover letters instantly, we provide suggested text examples, expert tips, video interviewing lessons, and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve described. We understand how important it is to receive clear communication and professional assistance, and we regret that your interaction did not reflect our service standards.
We would like to offer you better assistance. We kindly ask you to look out for a private message requesting for your account information. This will allow us to locate your account and review the matter appropriately.
We appreciate your time and the opportunity to assist you further.