Overview
Resume Now has a rating of 3.9 stars from 3,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Resume Now most frequently mention customer service, cover letter and live chat. Resume Now ranks 7th among Career Advice sites.
Used for a college project, and unfortunately regretted it. Besides the formatting and technical issues, ie. Putting everything on one page, not being able to view it as a pdf until you download it for 0.25$ a page, the subscription that comes along with the service is terrible. I was charged a week after already paying the monthly subscription (charged at the beginning of the next month), and when contacting customer service just two hours after the charge, the best they could do was give a 50% refund on the charge.
Unfortunately a way to try to exploit money from people looking to a job. There's many free templates, both online and google docs specific, that I'd definitely recommend over this product.
I only meant to download the resume and happily paid for it, but surprise, surprise, I was billed by the end of the month for a subscription I didn't ask for :)
If you use the site, just double-check you're not subscribed to it even if you didn't press the subscribe button.
SCAMMERS.
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I called regarding a billing issue, and Alexander quickly resolved my issue and then took the time to point out 6 or 7 jobs a was qualified for.
Hello,
Thank you for leaving a five-star shout-out for our agent, Alexander!
I had a little issues with modifying my resume mainly due to the fact that I'm not computer savvy. Victor Bargus was very helpful in getting my issue resolved. He even walked me through the processes on my computer while he remained on the phone.
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
I needed a resume and this site was perfect! I'm not the best at making myself sound great on paper but with their formats and sentence suggestions i'm feeling a whole new sense of confidence when applying for work! Juan was amazing and patient with me and even helped me boost my confidence!
Emily, we're ecstatic to hear that you had a great all-around experience with us! Thank you for taking out the time to leave positive feedback on your new resume and about our awesome agent, Juan! We wish you all the best and know you'll land the job you're looking for soon!:-)
The Customer Service Agent who spoke with me on the phone was incredibly friendly and helpful.
I had no further issues.
I do have to mention that using the 'Chat Now' option through the website, did not work.
It said I connected with "Jair A", but I did not receive a response. Disappointing.
Other than that, once I called Resume-Now directly, my issue was resolved in a timely matter.
Thank you!
Hello,
We're delighted to hear about your positive experience with our customer service team over the phone! We apologize for any inconvenience you experienced with the 'Chat Now' option on our website. Your feedback is valuable, and we'll look into this to ensure better service in the future. Thank you for reaching out, and we're glad we could resolve your issue promptly.
I needed a resume, and this site delivers. I love that they have so many template options, and great job listings also. A great place to start when trying to find jobs. My representative was very helpful. She knew exactly what I was asking for, and it took her no time to help me with my questions. I would totally recommend this site!
We love to hear that you had such a great all-around experience with us Anthony! We greatly appreciate your recommendation and wish you the best in landing the job you have your heart set on!
Perfect service.
Polite.
Throughly helpful.
Quick and easy.
Relatable and funny.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
This is a great site for building a resume. My 20 year old son has been using it to create and edit his first resumes for entry level jobs. He doesn't have much experience creating a resume and his work experience is entry level. The site gives great suggestions for the skills learned/used in the basic jobs he has been doing. I haven't had to help him much at all with ideas or wording - he's getting great suggestions from the site.
Bull$#*!! Waste of my valuable time! Represent as Free. But after spending over 1 hour-tried to print and you $#*! Holes R trying to charge me! What a crock of funky $#*! $#*!! I will be posting on Facebook and other sites about your unscrupulous business practice!
Hi Di H.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email at anna. B@livecareer support.com
Regards,
Anna
Resume-Now
I signed up for $1.95,14 day trial & will watch card after reading some reviews. It was disappointing to find resumes/cover letters very difficult to edit once you download & formats don't hold. I even had a college computer professor and another teacher trying to get these downloaded for me as they appear on site. NO LUCK with that. And no Print Preview found to fix anything before downloading. Not too happy with this service.
Hi Janet,
We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you to get the professional resume you like. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
Thanks for the feedback, it's very important for us.
Resume-Now's templates, tips, and tools helped me land a dream job helping people with intellectual and physical disabilities, and their customer service will always do whatever they can to help you. Absolutely recommend it.
Hi Ethan,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your new job.
I just spoke with the nicest person through the Live Chat on Resume-Now. His name is Benjamin and he was able to rectify my billing issue while offering compassion about my circumstance that did not sound "robotic". Really refreshing!
Hi Jayni,
Thank you for stopping by and sharing your customer experience while using our Live Chat. We are very pleased to know that Benjamin did a great job while assisting your concern. At ResumeNow we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. – If you are happy, we're happy!
Best regards,
ResumeNow
This was such an awesome experience. I am teacher just getting back into work after a long hiatus being home with my kids. I just needed to spruce up my resume a little bit. The power words they provided were so good! I literally did it in 15 minutes.
Hello, Gretchen:
You just made our day!
We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
I'm a professional in the sales industry of 25 years.
My representative Laura delivered such quality and outstanding commitment to help me that I would definately send her flowers and money for helping me with resume issues.
This lady is going places in her career!
Thanks so much Laura you are a super star
Hi Katia, what an outstanding review! We are thrilled to know that our SuperStar Laura was able to resolve everything for you. It is very nice to read reviews like this one, it makes us work harder for you. We are here for anything else you would need, just contact us. Thanks!
Since in my life situation I'm not likely to be making heavy use of your services it's good to know I have the option of keeping my account open by paying a modest monthly fee. This way I can benefit from the service when I do need it. I'm also more likely to recommend you fo family and others as occasions come up. Well and courteously explained, too.
Hello, Bill:
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
Larry Gonzalez was the most helpful customer service representative i have ever spoken to, he knew what he was talking about and really did a wonderful job of making me feel heard! Give this man a raise!
Hello, Maddy:
Thank you for sharing your experience with Larry. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Making a resume can take some time, especially since i pay attention to every little detail!
They made my resume look and sound more professional and its only took me a few minutes. You can have multiple resumes on file from different family or friends, its worth it!
Thank you for that fantastic feedback. It is great to know how satisfied you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product.
This site is a SCAM and they know it. Their sole intent is to lure you in with low cost, only to hurt you financially on a monthly basis. Everyone at resume now should, go out and get a real job, and stop stealing from honest hard working people. I'll bet your mothers would be proud of the way you all make a living. As for a student like myself, I cant afford this bill and I want to thank all of you for that. I'll complete school one day, and hope I never have to deal with such dishonesty again.
We apologize that you weren’t happy with our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@resume-now.com if you have any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
Resume-Now
Same story as the few dozen before me. Signed up for the trial period. Cancelled a day later after finishing my resume. Got charged for two months. No Statements. No emails AT ALL actually. Since I cancelled immediately, I didn't think anything of it. When my wife said "What's Resume-Now and why are you getting charged?" I cringed and felt duped. They literally stole money from me and I now have to get my bank and a PI involved to recoup my loses... They should be ashamed of their practice.
Greetings Dave P. We are very sorry that you have had this experience with our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@resume-now.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
Anna
Resume-Now
From students or entry-level job-seekers to experienced executives, our resume builder offers job-seekers a fast and easy way to create a resume. With pre-written bullet point examples across several industries and recruiter-approved templates, Resume-Now enables users to download a polished and professional resume in minutes.
Business History
Our goal is to help people get the job they want, as quickly as possible. To assist our users in creating a professional-quality resume and cover letters instantly, we provide suggested text examples, expert tips, video interviewing lessons, and more.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our apologies for any confusion, Samuel, to explain our website offers a basic access account completely free which allows you to download a plain text version that can be used to paste on any template or document; you can also download our free templates directly from the following page: https://www.resume-now.com/resume/templates. Lastly, upon finishing your new resume, we give the option of continuing with our premium features if you are satisfied with the result. This allows you to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial fee if you are not completely satisfied with your order. We invite you to give us another try!