Overview
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
As a novice and with only hand tools and a cordless sawzall, I had this system installed in just over an hour, including cleanup. The first time I started it up, I was a little giddy with the sound. Driving around town, there is some drone, but it quickly dies down when I'm not in the gas pedal. I had to take it on the highway to see how it sounded in the truck and it was definitely noticeable, but not terrible, especially with the cruise control set at 80. Not sure it added much, if anything to the performance or gas mileage. Overall, I'm very happy with this purchase for price (sub $500), shipping speed, ease of installation and the sound.
Everything was very good except for an extra charge of $80.62 on my card after check out perchance I would have thought at check out that would have been final purchase was not planning on This extra charge. Would be great if that was reimbursed.
I ordered the small dash cover by mistake and had to cancel. I talked with customer service rep and ordered the full dash cover. This was on Thursday May 15. Package arrived Saturday May 17, but was wrong dash cover.
I contacted customer service to confirm details and then placed my order. It was received quickly and product was wrapped and covered to keep it without damage. Would definitely order from this company again.
I wouldn't know about the quality of the materials or ease of installation... or even if the light bar works, as now after more than two weeks, today I received a new light bar in what was left of a box--which was worse than the first box the bull bar and light bar came in... AND the replacement light bar is not the correct one. Knew it wasn't when I saw the email confirming the reorder. Notified the customer rep of such and he assured me it was the correct one. I'm really starting to wonder about the competency of the reps that work there...
Upon arrival, the shipping box was completely destroyed, had been opened and someone attempted to tape it back together. No Mounting Hardware. I do not remember it saying that it does not come with hardware, which is fine, I will purchase separately. Please contact me at my email address.
Hey Troy,
I'm sorry to hear of the condition the box arrived in. I understand how frustrating this can be and this is not the level of service we wish to provide. I do see that you have spoken to a customer service agent and a supervisor is also involved. Looks like they reached out to you yesterday and left you a voicemail. Please at your earliest convenience get back to him so he can assist you further with this matter. We will do what we can within customer service to rectify this situation.
Thank you,
Allison
This is my second Barricade Tail Gate Assist. American Trucks always goes over and above my expectations to provide the products I need in a timely manner!@
Jim C was extremely helpful with assisting me complete my order. I continue to be a loyal customer of American Trucks because of their customer service, range of product choices and very competitive pricing.
You guys sent me 14 emails in 2 days. On what planet is that acceptable? Just stop. Get help. Apparently I need to enter more characters to submit this so here are a bunch of characters. You guys are extremely unpleasant to shop with and I will avoid it from now on.
Found my parts on the web site with no problems and parts were delivered well ahead of expected delivery dates. With AT's "how to" instructional videos as back up, it is hard to find a better parts source.
So I ordered my part on Friday late afternoon and the website said I could pick it up tomorrow locally. Well, the local facility is only open M-F 10 - 6. Very disappointed I couldn't install over the weekend!
Hello Tom,
I apologize if you where advised that the warehouse was closed on Saturday. This is not accurate our Kansas warehouse is open for pickup 7 days a week. Once you receive your email that your item is ready for pickup you should be able to go get the item at your earliest convenience. I apologize for any delays this caused with installation over the weekend. I have issued you a promotional credit to use on your next purchase online or over the phone that is good for 30 days as a small token of our apology. If you need anything else please feel free to reach out to us.
Thank you,
Allison
From the service at a T all the way through to this hard tunnel from proven ground, the experience was excellent. This proven ground tunnel is one of the best and easiest to install I have ever owned. And I've had four tunnels on four different trucks. The quality is great, the locking mechanisms are very good and very easy to secure and the shipping from ATT is second to none. I would buy this vinyl covered hard tunnel again in a heartbeat. It's excellent. *******-A
I sure do appreciate the help trying to spiffy up my truck, but I'm sure not sure if what I ordered is for the truck after speaking with a few of your sales folks. " well it doesn't say it will not fit on a 21 diesel rebel". I'm hoping it will fit as of this rating. They were all very nice, very helpful very knowledgeable, but let's just say it's still up in the air. I haven't received or installed grill front.
My experience was incredible! I was offered faster shipping which was true it's almost to my house(within 3 days). Plus they said expect some free goodies not sure what it could be but I'm more than thankful for the offer. Thank Logan for all your help and thank you American trucks for the variety of parts to choose from. I will definitely be back, till next time!
We just bought a 2025 Colorado my husband uses it for work but we wanted it to still look professional so we bought the bed cover and for me being disabled it was a little high for me to get in and out so running boards with 4 inch step is perfect. The ease of installation and the quality of product is exceptional. So happy we bought these and just look at her she is beautiful now all decked out.
I ordered a replacement step pad for my truck using the photo in their website. Part arrive today with the wrong part called the company. They're going to send out the correct part. Very friendly people to talk to. Very smooth transaction service. Very friendly staff good people to deal with. Will definitely do business with them again.
Fantastic!
Amy Fleming was a great help in finding the items I wanted and found deals that beat the competition. There were several others from your team who answered technical questions for me as well and helped with placing the order when Amy was not available.
Good selection of products at a good price. Friendly and knowledgeable staff. I like to personalize all my trucks and use the best products available at a great price. American Trucks has always been the best place to order from.
Been wanting this since I've purchased my corsa closed cold air intake for my silverado, im glad how everything is so easy to search what you want and order it, I can't wait till my product arrives so that I can enjoy in my silverado..
I received my exhaust on 5/2/25 with the hope of getting it installed over the weekend only to find the muffler was missing I had to take pictures and send for review all I want is what I paid! They got my money but I didn't get my parts.
Hey Michael,
I located your order for the Flowmaster FlowFX Single Exhaust System with Black Tips. I'm sorry to hear that you where missing the muffler. I certainly can understand your frustrating and inconvenience this has caused you with the delay for installation. I can assure you we will be reviewing this as soon as possible to get those missing pieces sent out to you. We ask for photos so our tech team can review them and determine if they need to check our stock, website description or contact the supplier directly. Normally you will hear something within 3 business days via email. In the meantime if there is anything else that we can assist you with customer service is just one chat or phone call away!
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I'm sorry to hear that you had to cancel your Replacement Dashboard Cover Top and still received the item. I understand how this can be frustrating and now you have to take time to process the return which could of been avoided. I get it! Rest assured we are here in Customer Service to help every step of the way with rectifying this situation for you. I see the return is in process for the wrong item ordered and for the correct item since it was also received wrong. Please allow the manufacture a few business days to review the return request and keep an eye on your email for additional communication. In the meantime if there is anything we can assist you with please reach out.
Thank you,
Allison