999inks.co.uk

Late September, taking advantage of an offer, an order was placed for ink cartridges. By mid-December, I notified 999inks that nothing had been received. Given the time of year and other pressures the post was under, it was agreed to give it a bit more time. On 21st December, still no package, the company readily agreed to resend the order. Shortly after, the original package surfaced, followed within a couple of days by the replacement package. Throughout this whole matter, the staff at 999Inks Sales/Orders could not have been more helpful and constructive. I particularly refer to Ms Laura B. I got the impression they were genuinely keen to sort things out in a friendly, constructive manner and to ensure I remained client. Which I will. Job well done.

Used this company for about 10 years. Always speedy delivery. Had a previous problem with cartridge compatibility. This was resolved with guidance sent by email. Current problems with colours mixing. STEFAN answered telephone promptly and understood the possible solutions which he sent by emails very quickly. Eventually this has seemed to work. Then he arranged for a replacement set of ink cartridges to be sent.

Ordered for first time and shocking.

They say they have stock and that they have fast delivery. Ordered on Thursday expecting delivery by Monday or Tuesday latest. No response. Try to call them - stuck on hold for over 45 mins and give up.

Write them an email - no response.

Write a second email and get a generic "I'll chase this up for you" response and find out they don't even keep the stock but get items sent from another company!

Prices looked too good to be true and unfortunately it looks like they are.

Avoid and just go with a more reliable company that actually cares.

I came across 999inks by chance when browsing for a reasonably priced alternative toner for my Kyocera laser. I cannot fault this company - speedy response and quality product. I stupidly double ordered and, thanks to Flavio, the matter was resolved quickly and successfully. I will recommend this company - keep up the good and reliable company.

I rang 999 Inks to find out why my order for ink hadn't arrived. I spoke to Gabriel who was friendly and helpful; and told me the reason was because they were out of stock. Gabriel followed this up for me with the supplier and kept me informed of progress, however he was still unable to tell me when I might get the ink.
I always use 999Inks because they are helpful and efficient.

Terrible company - DO NOT USE THEM!

I ordered three ink cartridges and paid for next day delivery. They didn't dispatch my order until the following week, and when it arrived THERE WERE NO INK CARTRIDGES!

I have emailed numerous times and been completely ignored. I have had no refund, either for the missing cartridges or for the additional postage fee I paid for the next day delivery.

As far as I can see, this has to be a scam company. I have since raised a complaint with Trading Standards.

Do not waste your money. Go elsewhere!

Bought a number of cartridges that were incorrect, sent them back a few weeks ago, still waiting for a refund. Chased them numerous times, for a refund, all requests have fallen upon deaf ears. They are also saying that they will charge a 25% restocking charge. Read the small print. Patience has run out, issuing a County Court Claim today - Who needs this agro - AVOID THIS SCAM COMPANY

Ordered on 28th of April 2020 and 3 Months later In june still nothing received at all and called you 10 times and got left on hold for hours and hours! Sent multiple emails too and received no response. My advice to all customers is you MUST ADVOID buying from them as they will rtake your money and refuse to send products and ignore all your calls and emails... as 3 months later I am still trying to get my refund and I am going to demand compensation too!

We ordered two sets of Canon Replacement Ink Cartridges as advertised in their website. However on delivery all was compatible ink cartridges. Even the invoice manifest that accompanied the delivery stated Canon Replacement Ink Cartridges ordered and immediately below that, under Picking list, it states Inkjet compatible ink!

Initially we thought it was a mistake at their warehouse, so we immediately emailed 999inks. No reply so we used their chat option and was told Canon replacements does not mean genuine Canon items! We disagree, as Canon replacements means replacing with Canon items, if not, they should have said Canon compatible replacement inks.

Finally they agreed to accept the items back but then insisted as they have sent us the correct items as ordered, they will not pay for the return postage. We disagree because what was delivered are not what we ordered as stated in their website. Furthermore, as we have already paid £55.49 in good faith for items that we do not want in the first place, we cannot again pay for postage to return the items because how can we be sure after they have received the items back that they decide not to refund us anything at all?

999inks insisted they will only refund on receipt of the items back and will not forward me the prepaid postage labels for me to return the wrong items.

We therefore had no choice but to escalate through Ppal.

All we wanted was a straight forward honest transaction and our first encounter with this cowboy outfit will definitely be our last.

If I could, i would glad to give a o star. If anybody want to buy ink cartridge from this company, Please don't. I bought an original multi pack ink cartridge which cost £48.98 from them last week, and got my order last Friday afternoon, i put the cartridge in the printer and didn't use until this Monday when I am back to the office. After printing less than 10 page( two of them are testing sheet because the printing quality was so bad you could make out what was on the paper I had to do a test), the link level have dropped significantly. The pink colour dropped less than 25%, the black, blue and yellow colour dropped around half. So I emailed them on Tuesday with the pics, but I didn't get any response except a request No. I then live chatted with one of the advisor on Wednesday, she/ he tried fobbing me off, and suggested me to contact my printer company, I refused as far as I concerned, it is not printer company fault. Then she/he started to blame me contact them too late, shouldn't wait for the ink cartridge dropped so low, ie: below 75%, therefore they couldn't do anything except made a note and would offer me some discount next time when I make a purchase. Which made me language, what made them think I would make another purchase from them ever again after this time? And how fast they expected me to react since I contacted them in third day after I received the products. Then she/he maybe want to get rid of me so told me the manager would contact me as soon as possible, so I waited till today still no answer, I emailed them again, I am still waiting. So from my own experience, please stay well away from them, rubbish products, dreadful customer service.