Whenever I've gone into their branches, the service has been fast and courteous. Lot of locations in the IN-OH-MI areas.
Opened a business account with $50.00 but it sat dormant for several months. Had unauthorized charged of $19.95 each come in and the bank charged me $200.00 in overdraft fees. I talked to one officer at one branch. She couldn't issue a refund and told me I had to go to the issuing bank. The manager at that bank was in meetings all day and couldn't see me, so I am stuck. I don't have the money to put in the account to make it come to a zero balance and they won't close the account. I never received a statement was totally clueless as to these charges since the account was really supposed to be dormant. I feel that this is totally unfair and unethical to the customer. I am outraged that this can happen and feel I have been unjustly treated.
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