Richard H.

I am sharing this review, ironically, during the celebration of National Consumer Protection Week. My business has been a customer of the downtown Fifth Third Bank branch for approximately 20 years. Fifth Third failed to protect our funds from an account takeover via a "check-washing" theft (involving the changing of payor's name, and obvious forgery of signatures). Unfortunately, despite immediately reporting the theft, it happened more than once (June, 2023, and December 2023). Fifth third failed in its most basic duty --- keep the funds safe and secure. To add insult to injury, Fifth Third then denied our requests for reimbursement. The runaround and bureaucracy at Fifth Third is atrocious. Fifth Third failed in its legal duty to secure and protect the consumer, and failed to reimburse. Upon further research, it appears that this is a pattern and practice by big banks across the country. See recent lawsuit by NY AG against Citibank. See Senator Sherrod Brown's Senate Committee on Banking. We have asked for copies of all documents supporting their denial of our request for reimbursement. Fifth Third so far is silent. We have filed complaints with the regulatory agencies, Consumer Financial Protection Bureau, and the Office of Comptroller of Currency. We have also filed with the BBB. I encourage similarly situated consumers at Fifth Third to do the same. #53Better. Here is our story. https://tinyurl.com/2p87exdy
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