32 Degrees Official Site

Made an order two weeks ago and didn't get my package. Customer service just issued a refund rather than trying to get my items. Julianna, the rep I was working with said this happens very often. Poor service. Even if some of the items were now unavailable, they could have sent the ones they still had in stock. I feel they don't value their customers, just are looking for a quick buck.

Although the womens tops keep me warm, they also pill and begin to look very worn after only 1 wash/wear. Very very disappointing.

I ordered a jacket from 32 Degrees. They sent me the wrong items, refunded me, and then told me to try placing a second order because it's the company policy not to make replacements - even though I don't need a replacement, I need the item I ordered and never received. If it's too much of a hassle for 32 Degrees to just send me what I ordered or even fix their mistake in sending me the wrong items, then it's too much of a hassle for me to place a second order in the hopes that they get the order right this time.

Awful customer service. I ordered like 8 items on Black Friday and they didn't include 1 of the jackets. I have now emailed them twice with no response. I am currently sitting in chat purgatory waiting to talk to someone. Just a total lack of any customer service. Buyer beware

I have placed many orders with this company and love their products and their prices. Unfortunately, when I was sent an order I did not complete it took me 3 hours with online customer service and phone calls and too many run arounds to go through to get my refund and they still charged me they're restocking fee for their mistake. As I never closed the order in the first place. Beware of their customer service if you need it, it's horrible!

Ordered 5 pieces in December 2023. 1 was missing. Their customer service is awful. I don't think they have actual people in customer service. Multiple emails I think from bots. With the same response. "They want to make it right" I have responded to every email. Still no resolution. DO NOT ORDER FROM THIS "COMPANY".

Do NOT buy from this company. Can't get my $68 back from what I returned to them and no way to talk to a live person. They don't read emails and try to help. Keep giving you stupid responses to detailed emails!

Need to return capris are Ankle pants on me.
Nobody answers the phone.

Order number ( where is it) no number works
I will never Order from them again.

I received the wrong order. They took two days to return my email. When I finally made email contact they treated me like I was in the wrong. They wanted descriptions and pictures of the clothes before they would send my order. My first email from them was an apology and a statement to not return wrong order but to give it away. I did give merchandise away to two different neighbors only to have to ask for them back to show them proof. I inquired about my order today only to find out 4 of the items are no longer in stock. They make a mistake and the only person that loses out is the customer.

Every item I've purchased from this company is pure garbage. Of the 3 purchases the only one refunded was the first. Customer support has yet to reply to requests and the Better Business Bureau states the mailing address they post isn't legit.All apparel is substandard, poorly made not worth a dime.

The shirts quality it's fine but the only problem I have is the shipping I made couple orders with the free shipping and it took them around nine days to deliver, That was a long time for me so I decide to make two more orders with their expected shipping service and those actually took more than nine days so don't pay for the shipping because you will still receive your order around 9 days. They use FedEx which it's terrible carrier.

Unfortunately, I have experienced nothing but stress and regret. Shipping through FedEx takes a long time for items to reach you - then god help you if you need a return. They will charge you a fee for a package that takes 10+ days to ship back; all while your refund is waiting until they receive the product and process it. Very frustrating! Will not use this company again. Their quality is not worth the headaches!

DO NOT BUY from this company unless you know what you are getting!

Customer service WILL NOT help you...

If you look up reviews, you will see the same complaints!

A simple error on my order could have been resolved.

BUYER BEWARE!

Placed an order for a couple of items. Returned and requested a smaller size. They then charged my card for the return. Got nothing but BS from customer service. Still not resolved. DO NOT DO BUSINESS WITH THIS COMPANY!'n

I received my order. My husband needs a different size so I went online to exchange and my order number is "not found". Emailed 3 times, tried to call. Nothing. Never ordering from them again.

If I could give it a minus star I would give it a minus TEN!
Numerous times trying to get a order resolved and NO solution!

I ordered some men's clothing and it never arrived. Byblooking at shipment data it became apparent that I had listed the wrong address. As I had just moved and both addresses started w 14. So I posted the old street number. As soon as I discovered this I emailed 32 Degrees as instructed. After several dsys without contact by them, I searched for the phone number and called multiple times and emailed multiple times without any response. NO CONTACT AT ALL! The products are decent, but customer service is seriously lacking. IT HAS BEEN MORE THAN 12 DAYS AND NO RESPONSE OR ANY COMMUNICATION

I would advise against ANY online purchases from this company.Never again!

I bought these during black friday and there was such a good sale i just had to buy some! We all know Uniqlo's heat tech is the best but it can be a bit pricy so when I saw 32 degrees I wanted to try them out.

They have quite fast shipping (was in NY, I think they ship from NJ) but overall I think shipping would be quite fast. I would have to say though, it's not as warm as I would have hoped but they're good for layering. Also do have to mention that there was pilling on the leggings not too long after but I'm not complaining for $6.99 leggings

Gave high stars for price and shipping but product quality (again it isn't bad) but I wouldn't purchase these at full price.

Watch my tiktok to see the products :) https://vm.tiktok.com/TTPdjoAcFj/

Didn't receive my item in 3 to 5 business days at stated on the website...TOOK LONGER THAN Temu TO ARRIVE. Also, the item LEFT everything full of LINT.

UNSATISFACTORY.

I didn't pay for expedited shipping because I ordered 2 weeks in advance. 32 Degrees processed them out to UPS on Dec 1st via "Proship" which is some delayed shipping that involves USPS. Tracking said my order would be delivered on the 10th (I have never had UPS take 10 days to deliver anything, but ok) but they delivered it to the USPS in my county for processing where it has been sitting for the last 2 days. Very disappointing since I ordered these as gifts back in November and as of December 12th they are still in the Post Office in Fife, leaving to me go shopping for last minute gifts at local sporting goods stores! And try to return the entire order for a full refund, if I can. I will definitely be ordering from Amazon next time.

I ordered from this company a week ago. Promised 3 to 6 day delivery. But on UPS it shows they only created a label and did not ship. Customer service email must be automated because whatever I write they send the tracking link. No wonder people order everything from Amazon.

I purchased three pairs of the lounge wear pants and upon delivery I can say that I have purchased better and cheaper lounge wear somewhere else. Theg are really see through and will never survive my front load washer for sure and I would have to replace them really fast. I even bought better quality jersey lounge pants at Walmart that lasted 4-5 years. These from 38 Degrees are trash! Plus they will deduct $5.99 from my refund amount for return? Hmmm. I think not!

Great company. A wide variety of items at really good prices, and they feel nice and are comfortable even though most of what I have purchased has been under $20. Good customer service and I like their social media pages.