32 Degrees Official Site

Ordered 2 items 13 days ago, still not receive them, looks like Fedex took many stops each way. I literally received shipment from half way across the globe faster than this.

Customer service is incapable of correcting shipping issues. They just repeat the same generic sentences over and over. You cannot speak to a live representative.

Purchased this item for around $15 at Costco a couple years ago and liked the item. Lately, I decided to order 2 more directly from 32 Degrees. Price was now $25 apiece which was tolerable since I liked the item. Lo and behold when they arrived, the items were significantly lighter weight and nowhere near as warm. Decided to return them and learned, "final sale item... non returnable." There are now multiple points to my dissatisfaction: 1) item is inferior to that previously purchased, 2) price was higher than previous, 3) return wasn't possible, 4) shipping, although free, took 13 days, 5) THERE IS NO PROVISION TO WRITE A REVIEW ON THE 32 DEGREES WEBSITE, this should be a red flag!

I order a few items and free shipping takes almost 3 week for my order to be delivered by fedex and the quality is ok but not likely to order from them anymore

Items purchased were much smaller than the size on label. Some of item were on clearance so unable to return. I guess I'll have to donate them. Will not purchase from them again.

I spent hundreds of dollars buying for myself and others (gifts). This last order, I spent close to $400 and made a purchase a week prior to Christmas. I was qualified for the expedited shipping after spending so much and I was expecting the package to be delivered by 12/22 (which is about 5 days after the purchase date). My package arrived 12/28. I wasn't happy because all of my Christmas gifts were late. I contacted the company for the disatisfaction, the company refused to offer any types of solution, except, I was told delay is expected during holiday season. But 2 weeks delay is not acceptable. And upon checking the tracking history, the package was sent to the Fedex 5 days after making the purchase, whiwas was 12/22. I will never shop at 32degrees again.

Although the womens tops keep me warm, they also pill and begin to look very worn after only 1 wash/wear. Very very disappointing.

I didn't pay for expedited shipping because I ordered 2 weeks in advance. 32 Degrees processed them out to UPS on Dec 1st via "Proship" which is some delayed shipping that involves USPS. Tracking said my order would be delivered on the 10th (I have never had UPS take 10 days to deliver anything, but ok) but they delivered it to the USPS in my county for processing where it has been sitting for the last 2 days. Very disappointing since I ordered these as gifts back in November and as of December 12th they are still in the Post Office in Fife, leaving to me go shopping for last minute gifts at local sporting goods stores! And try to return the entire order for a full refund, if I can. I will definitely be ordering from Amazon next time.

32 degrees uses the worst shipping method possible. I ordered 2 pairs of sweat pants Sept 7 got a tracking number, it is now Sept 28 and my order is just sitting at FedEx still. I
Know what it costs to ship 2 pairs of pants UPS or USPS 3 or 5 day delivery, 32 degrees probably saved a dollar or two using this option, but I know they DEFINITELY LOST A CUSTOMER! Oldest story in business, some company hires a new for the moment CFO who is not in touch with cust service and thinks cutting shipping costs will save the company. Well their wrong if they want to keep customers coming back..

I placed an order for warm weather under shirts and pants for my husband. Total of 4 items on Oct 20th
2022. Recieved order confirmation and shipment tracking immediately. They stated order shipped via UPS and when I saw the tracking number, it gave me pause. When clicked it would take me to UPS site, however once there it did not pull up order status, just stated no order found. I contact CS at 32 degrees asking them to provide update, since TN didn't work. This took them 2 days, only to inform me that the order was clearly lost. They then sent a seperate email stating they will replace my lost order to confirm my address. After not hearing from them for more days. On Nov 1st, I then asked for email update on tracking, stating that if replacement order still hasn't shipped that I want the order cancelled. I got a email confirmation that they cancelled order, that it will take up to 10 days for refunded amount to be replaced depending on my bank. What's crazy is this, they ask if there is anything else they can help me with? Absurdity for sure. How about actually sending out the order correctly the first time. Or proactively replacing it, in a timely manner. Or follow up in a timely manner. 2 weeks just to know if my order is gonna ship or not isn't providing any CS service as far as I am concern. Sticking with a more reliable company for next venture.

I haven't even recieved my order yet and I'm already disappointed. I will not order again. Unless everything comes from China there is no reason to wait 3 weeks for an order.

So I bought 32 degrees boxer briefs from Costco which I like a lot. But Costco in my area carry mostly large. I went online to check for smaller size and ran into 32degrees.com which had a final sale of 5.99 each. I thought it was a very good price and checked the description repeatedly to make sure it's a package of 3, like Costco has. And it said clearly on the description "package of 3". After all, it was a final sale so I convinced myself that is not a mistake and ordered 5 packages and a pair of short to meet free shipping requirement. The package came and there was only 5 briefs instead of 15. I checked the web site again and this time the "package of 3" was removed. So I contacted them explainning the situation and asked for a refund if they dont honor their price. I got a very cold response saying they don't offer 3-pack for $6 and no return because of "final sale". It mentioned nothing about what I saw in the description. I should have screen captured the description on their site when placing the order but as of today, I googled again and it still shows package of 3 on the Google's brief description. However, when I clicked on it, it takes me to their web site but the page was not found. This means they removed the page. See images below.

I ordered a coat and it was way to big and they wouldn't allow me to return for refund. Total scammers and I highly recommend NOT ordering from them. You will be very sorry. They told me coat was NONREFUNDABLE. Very frustrating!

I purchased a lot of stuff, I paid for extra fast shipping and I received a package with 20% of ordered items.
Received items were duplicated for no reason

I have contacted you several times on this matter. Your return portal does not list all my orders. Only older ones. Therefore how are you suppose to return items. I tried contacting you many many times and all you say is use the portal. IT DOES NOT WORK IF YOUR ITEMS ARE NOT THERE!

I've ordered a few times from them. The clothing is decent (lightweight & breathable), but their delivery times are very inconsistent.