• 310Nutrition

310Nutrition

Overview

310Nutrition has a rating of 4.14 stars from 573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 310Nutrition most frequently mention salted caramel, customer service, and meal replacement. 310Nutrition ranks 3rd among Nutrition sites.

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This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

  • Thank you, 310 nutrition community for being so supportive!
  • I tried the starter kit and absolutely love the shake mixes, lemonades, and the juice.

Critical highlights

  • I spent well over an hour arguing back and forth with the customer service representative.
How would you rate 310Nutrition?
Top Positive Review

“Good but expensive”

Wendy R.
5/4/23

I have just ordered 2 boxes lemonade and 2 boxes shakes. The starter packs I received were good. However when trying the ginger cayenne lemonade I found was too spicy. The milkshakes were good. Prices are a little expensive but if I can lose enough weight, hopefully it will be worth it.

Top Critical Review

“Takes 3 months for Refund!”

W M.
5/31/23

I did auto plan and tried to cancel but was hours late (on vacation). Ok, my bad. Then cancelled and returned following shipment on Feb.21,2023. Got refund May 27,2023. Really? I've tried SO MANY different diet drinks and foods over the years. But this stuff, I Can NOT even drink a half glass. I tried 3 flavors. No way. It's like flavored CHALK. OMG. Good luck getting your money back too! Unsealed items going on Ebay!

Reviews (573)

Rating

Timeframe

Other

Reviews that mention popular keywords

310 nutrition (34) starter kit (24) 310 products (18) meal replacement (30) vanilla chai (16) customer service (40)
Thumbnail of user manelyred
1 review
1 helpful vote
May 31st, 2023

I did auto plan and tried to cancel but was hours late (on vacation). Ok, my bad. Then cancelled and returned following shipment on Feb.21,2023. Got refund May 27,2023. Really? I've tried SO MANY different diet drinks and foods over the years. But this stuff, I Can NOT even drink a half glass. I tried 3 flavors. No way. It's like flavored CHALK. OMG. Good luck getting your money back too!
Unsealed items going on Ebay!

Tip for consumers:
Keto Friendly Chalk drink-meal replacement

Products used:
Only the Free item.
Measuring spoon

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Thumbnail of user christineo762
1 review
4 helpful votes
July 14th, 2022
Verified purchase

I added the 310 vanilla to my usual smoothie recipe and it tastes awful. I tried it with plain water as well to make sure it was the drink mix and it definitely is. The mix tastes artificial, has a terrible aftertastes and only mixes well if blended in a blender. Otherwise it is grainy and clumpy and unpleasant. I can't imagine how anyone would say this drink mix tastes great unless their preference is for strong artificial aftertastes and grainy textures rather than smooth. Definitely would not recommend.

Products used:
4 packet trial pack of shakes
2 vanilla
1 caramel
1 chocolate

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Thumbnail of user daveg1103
1 review
0 helpful votes
April 24th, 2023

I had purchased the starter pack and I am far from impressed. The powder that did mix was gritty and honestly did not taste very good. It also had a strange aftertaste. I tried the chocolate and mixed it with chocolate milk as I had with others in the past. It didn't mix well and thickened up to the point where I needed to add water to even drink it. I'm glad it was a starter pack because I will not be purchasing a larger bag.

Products used:
Chocolate Protein Powder

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Thumbnail of user leea350
1 review
1 helpful vote
March 30th, 2021

I had to contact the company and Bridgett was my customer representative. Very nice, handled my issue and resolved it for me. Great customer service is hard to find but she did good. Thanks

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Thumbnail of user elizabethk1908
1 review
0 helpful votes
May 9th, 2023

I have ordered before on subscription with no issue, but fell off the bandwagon. I decided to start back up. This time around I still haven't been sticking with it and had slowed the amount of product I needed. 310 does not send any reminders that your auto ship is coming up, they just send you an email saying you have been billed for it. I literally attempted to cancel it within an hour of receiving this email only to be told I couldn't. I was told they pride themselves on fast shipping and as such the order was already being processed… still didn't get it for 4 days but whatever. When I went to open the package there is no return slip. I had to jump through a million hoops to get a return initiated, in which the rep offered to refund me a partial credit of 30% to keep the items. I told her no, I wanted a return and refund - I already have more here than I need. They inform you that you also have to pay for shipping which is a joke, considering I tried to cancel the items before they were even picked for shipping. Additionally, there is no place online to cancel your subscription. The website says you can cancel by calling or emailing. When you call it tells you to email and when you email it tells you to call. It's very frustrating. They expect you to just give up so they can have your money and not worry about refunding you. Also, they have had my return for over 2 weeks and I have not received a refund, and cannot get a hold of a customer service representative. Sounds like it's time to discuss misuse of my card to the bank.

Tip for consumers:
Do not sign up for a subscription, the option to cancel is difficult to come by.

Products used:
N/a

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Thumbnail of user denisem141
1 review
2 helpful votes
August 6th, 2017

The ordering and delivery was fine but when I open the package the bag had a leak and the some of the protein powder leak out.It was a mess.The was no damage to the box and it was never pre open. Please could I have it replaced, we will not take the chance and use it.Its killing me because I am so excited to try it and start my weight loss. Thank you so much

Thumbnail of user angiem396
1 review
4 helpful votes
June 2nd, 2022
Verified purchase

I will no longer waste my money on these products. I've purchased 3 different bags (chocolate and toasted coconut) that have been over populated with these white chunks that don't break down and are down right disgusting. The last and final bag I will ever purchase I put it in a flour sifter to try and get them out so I could still drink it, but that didn't work as the small chunks fell through. I've asked on the Facebook page if anyone can recommend how to mix it to break them down, but they BLOCK anything somewhat negative about their products to make them look as if they are flawless. Don't waste your money on these product. Totally not worth it!

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Thumbnail of user janelleb7
1 review
15 helpful votes
August 12th, 2017

Guys, yes this is a plant based protein. But wow, it tastes so much better than anything else on the market! Salted Caramel is our favorite followed by Chocolate. Even my husband reaches for this now because the taste is really decent. It mixes decently well too. I am allergic to whey and egg whites so by default I have to use these types of products and for once I actually look forward to mixing up a shake post workout etc.

Thumbnail of user kristinak266
1 review
2 helpful votes
August 8th, 2023

Very difficult to cancel and/or change settings on subscription. It charged a card I used back in 2017 and I didn't want to use that card and I still haven't found a way to update my subscription to the right card and/ or cancel it. The "virtual assistant" is useless.

Thumbnail of user mariav1345
1 review
4 helpful votes
May 27th, 2022
Verified purchase

Hi everyone, I'm Maria Valbuena and I've been a customer of 310 for awhile now and have even recommended friends to help them sell their products. I ordered a new vanilla cake organic flavor shake mixture they were promoting and said was good so thinking it would taste good I ordered some, well I got my box yesterday morning and to be honest, it tastes like cake batter- not good at all. I spent 67.00 on a box of 24 so I called them to explain my situation how it wasn't good and I only had used one, and I needed to exchange it for the vanilla flavor, always a Winner and after speaking to two employees still, now they are making me wait till I return it - oh ya I gotta pay shipping to return it also and they receive it before they send me back the replacement not caring about Me and My diet and all the hard work I've put in to changing my life and bodies appearance… pretty sad. So if you are serious about your diet - better not make a mistake with these people- cause they don't care about You or any of your Goals or diet as long as they get your money in their account. Bad business practices for people with desire's to look great. Just saying. 0 Star's From Me!

Products used:
Vanilla cake shake was awful

Shipping
Quality
Thumbnail of user keithc801
1 review
2 helpful votes
August 19th, 2022
Verified purchase

Does not care about the consumer. Would never recommend for anyone to purchase their products. Terrible customer service skills.

Thumbnail of user shaym13
15 reviews
43 helpful votes
April 30th, 2022

Way too expensive and lacks essential vitamins minerals and calories to be an actual meal replacement. Also none of the flavors taste good. They taste like the slim fast ones. Just chalky. I will not be buying more.

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Thumbnail of user carolync87
1 review
0 helpful votes
September 19th, 2017

Im on a limited income and it allowed me a chance to obtain this product and try it. Only one thing I am allergic to lemon need. Other choices for people like me. Thank you.

Thumbnail of user maritzam31
1 review
13 helpful votes
September 4th, 2020

I bought the starter pack and it tasted sooo bad I try it with different fruits and it wasnt good at all... I posted a comment on Facebook about how bad it was and I got blocked from their page i guess they dont care about others bad experience with their product sometimes I feel many of those positive views are just actors or being pay for!

Thumbnail of user theresas166
Theresa S. – 310Nutrition Rep

Your feedback is appreciated, Maritza. Starter Kits are designed for customers to sample each product, select their favorites, and establish a routine; it is our regret to know that you were not fond of yours. Our Facebook community is a great place to connect with other 310 members, lock in exclusive deals, tune in to live streams from our health coaches and Tim himself, and more! However, we urge you to review the community guidelines prior to posting, as many of your concerns are addressed in the FAQ section.

Thousands of our customers have a great success and achieved their goals by fully committing to the 310 plan, and our digital community provides them an outlet to share their joyous journey!

Whichever route you take, we hope that you remain dedicated to yourself and your health.

Cheers to you and your journey!

Thumbnail of user lindam437
1 review
0 helpful votes
August 23rd, 2017

I haven't started it yet I am looking forward to start. I will let you know when I do start. Thank you so much for the follow up.

Thumbnail of user megant42
1 review
1 helpful vote
October 2nd, 2017

Took to long for delivery and tracking of the package didn't work...

Thumbnail of user theresas166
Theresa S. – 310Nutrition Rep

Megan,

We simply wanted to extend our apologies for your experience with the delivery of your order. Please know that, since your review, we have been in coordination with our partner carriers to provide a more seamless process. Though we cannot control the delivery, we do offer to ship as soon as 2 business days (weekends and "holidays" not included).

Hopefully, you are still on track to surpassing your goals. Thank you for sharing your feedback.

Cheers!

Thumbnail of user judiec15
1 review
21 helpful votes
December 5th, 2020

Ordered, paid. Product did not show up on as promised. Called 800 number. Of course get a foreigner. Deth gave numerous excuses, she LIED and said the tracking number changed. I asked for BOTH numbers. Well the new number was EXACTLY the first number. She lied. She said no supervisor was available to talk to me because it was the weekend. She also said although I was provided a specific date they actually have more days to deliver.
I hung up and immediately called back. I got a different worker who confirmed my tracking number NEVER changed,, AND he passed me to a supervisor. Outsourcing is always a nightmare. I find the lack of truth adversely affects the business. I will await my products. I will find another company who cares about who it customers are stuck with when an issue arises!

Thumbnail of user theresas166
Theresa S. – 310Nutrition Rep

Judie,

We would like to extend our apologies to you for the experience you had with the delivery of your order; please know that your satisfaction is our priority. Our Customer Service Agents have been trained to assist our customer in the most efficient way, though at times the tracking information tends to cause confusion as it can change on a daily basis. We chose to outsource so that we can offer 24-hour service to ensure that our clients are taken care of in a timely manner.

Hopefully, you have enjoyed your products and will take the time to consider how greatly the benefits of a healthy lifestyle outweigh the rarity of tracking complications. If you have not, please do reach out to us to discover what your 310 experience can be like.

We hope that you are remaining dedicated to your Self and your health. If you need assistance, we are here to help.

Cheers to you and your journey!

Thumbnail of user shanaram1
1 review
2 helpful votes
September 29th, 2017

As an international buyer, I would have been much happier given the option to sample shake flavors at a more descent price before paying for the starter kit to discover I have wasted my money on a flavour I can't stand. Tried adding other ingredients to the choc shake and it's horrible.

Thumbnail of user theresas166
Theresa S. – 310Nutrition Rep

Shanara,

We would like to invite you to rediscover the options that are available to you. Since your review, we have made improvements based on feedback from customers like yourself- we hear you!

If you have not lately, we invite you to explore our new, ever-expanding collection of Organic, Vegan meal replacement shakes! Please do not hesitate to reach out if you have any questions. It would be an honor to present the various ways to make the most of your 310 experience.

We hope that you are remaining dedicated to your Self and your health. If you need assistance, we are here to help.

Cheers to you and your journey!

Thumbnail of user nicoleh112
1 review
0 helpful votes
August 23rd, 2017

310 Nutrition is amazing! I love the shakes and lemonade and I am slowly loosing weight and alot of inches. My life has changed since I started 310 and I am so glad I found it.

Thumbnail of user kathleenc81
1 review
0 helpful votes
August 18th, 2017

I love the products! I will make sure I have at least 3 weeks of shakes shipping took almost 2 weeks to get what I ordered. Customer service was excellent when speaking to them! Add Peanut Butter shakes please!

Thumbnail of user maryv78
1 review
0 helpful votes
August 29th, 2017

Very Satisfied indeed! Going to continue on program! Not to crazy about the strawberry... but the rest was ok!

Thumbnail of user wendyr170
2 reviews
0 helpful votes
May 4th, 2023

I have just ordered 2 boxes lemonade and 2 boxes shakes. The starter packs I received were good. However when trying the ginger cayenne lemonade I found was too spicy. The milkshakes were good. Prices are a little expensive but if I can lose enough weight, hopefully it will be worth it.

Tip for consumers:
Don't know

Products used:
Lemonade and milkshakes

Service
Value
Shipping
Quality
Thumbnail of user patriciaw1274
1 review
4 helpful votes
April 29th, 2021

I didn't like the shakes they were bitter and chalky. The lemonades were also bitter these products are very very expensive. I was very disappointed but glad I got the try all bundle. The teas I haven't tried yet. I just expected more for the price tag.

Products used:
Shakes, lemonades

Service
Value
Quality
Thumbnail of user evetter1
1 review
0 helpful votes
August 18th, 2017

Keeps you fuller longer. Price can be a little more reasonable. So far once a day due to schedule.

Thumbnail of user matthewb152
2 reviews
13 helpful votes
September 9th, 2017

Shipping was very slow and took multiple days from time I placed the order until they actually shipped it out. I'm also not a fan of surepost where ups hands off to the post office. They also didn't have an expedited shipping option. You can order in seconds, but don't expect anything miracles or two day shipping like you would from Amazon or other similar nutrition shake companies.

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From the business

Find the proven, healthy diet shakes you need at 310 Nutrition. These delicious, 90 calorie meal replacement shakes are optimized for healthy weight loss.

Company Representative

Thumbnail of user jacklyna
Jacklyn A.
Typically does not respond to reviews

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