Elizabeth K.

I have ordered before on subscription with no issue, but fell off the bandwagon. I decided to start back up. This time around I still haven't been sticking with it and had slowed the amount of product I needed. 310 does not send any reminders that your auto ship is coming up, they just send you an email saying you have been billed for it. I literally attempted to cancel it within an hour of receiving this email only to be told I couldn't. I was told they pride themselves on fast shipping and as such the order was already being processed… still didn't get it for 4 days but whatever. When I went to open the package there is no return slip. I had to jump through a million hoops to get a return initiated, in which the rep offered to refund me a partial credit of 30% to keep the items. I told her no, I wanted a return and refund - I already have more here than I need. They inform you that you also have to pay for shipping which is a joke, considering I tried to cancel the items before they were even picked for shipping. Additionally, there is no place online to cancel your subscription. The website says you can cancel by calling or emailing. When you call it tells you to email and when you email it tells you to call. It's very frustrating. They expect you to just give up so they can have your money and not worry about refunding you. Also, they have had my return for over 2 weeks and I have not received a refund, and cannot get a hold of a customer service representative. Sounds like it's time to discuss misuse of my card to the bank.