21Threads

I definitely enjoy ordering on this website. They have so much to choose from and I can browse at my leisure.

Excellent online store, there is everything you need, good quality things, a huge selection, in general I liked everything

Had fun shopping for Christmas. I wish I could've purchased more. Too bad you don't have children's sizes.

Great selection of clothes at very affordable prices, the website is very user-friendly, easy to order, fast delivery

Great store, good selection of high quality clothing, easy to order, delivery very fast, thank you very much, I am very happy with the purchase

Excellent quality and a huge selection of stylish clothes, prices are affordable and delivery is very fast

Great store, huge selection of cool items, reasonable prices, great customer service, fast delivery, thanks a lot

Great service! An excellent selection of goods, there is something to see and buy, the order is easy to place, they are delivered quickly

I placed an order on 11/23/17 for 2 shirts. The website and confirmation email I received both stated the product should be shipped within 3-5 business days. I was hoping to have them in time for a party so emailed the customer service on 11/28/17 inquiring about when I could expect the delivery. A reply from Stacey stated: "I see your order was placed on a holiday and today would be business day 3 of production time. We state that shirts are usually shipped within 3-5 Business days and then shipped from Colorado. As soon as your order ships you will receive a tracking email so you can track your package. Thank You for the order!" Based on that response, I expected shipping to be around 11/30/17.

I heard nothing from the company and had no email as promised when the package shipped. On 12/1/17 I sent an email inquiring whether shipping had occurred or if it was still in production. I received no reply.

I emailed again on 12/8/17 after having no communication regarding the status of the product or shipping. I received no reply from the company.

On 12/9/17 I finally received a generated email that the product had shipped. On 12/11/17 I finally received an email from Stacey stating that the product had shipped over the weekend. The package tracking number never worked although I checked it multiple times.

The package finally arrived on 12/16/17 in the evening.

Somehow 3-5 processing days plus shipping from Colorado to North Carolina took about 23 days. I understand it is the holidays and things can be expected to take longer but this company failed in living up to their promises as well as communicating with the customer.

The product, thankfully, is as promised. It is too late to be worn for this holiday season. If I didn't suspect it would be a nightmare, I would return the product. However, at this point I don't think it is worth the $59.88 I spent for 2 shirts.

Customer service was a pleasure to deal with. Any questions and or concerns were addressed promptly. Customer satisfaction is a priority for them!