website thubmnail of 21Threads

21Threads

How would you rate 21Threads?
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France
3 reviews
0 helpful votes
Follow Charlie P.
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A good selection of clothes, everything is so high quality and beautiful, it was a pleasure for me to communicate with the support service, they helped and answered all the questions

Date of experience: December 1, 2021
Michigan
1 review
0 helpful votes
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Very satisfied with the whole process
December 8, 2019
Updated review

First purchase from 21Threads... Seemingly easy to use website and great looking designs. Will hope the products fit and feel as comfortable as they look.

Date of experience: December 8, 2019

First purchase from 21Threads...
November 25, 2019
Previous review

First purchase from 21Threads... Seemingly easy to use website and great looking designs. Will hope the products fit and feel as comfortable as they look.

Date of experience: November 25, 2019
Brazil
4 reviews
0 helpful votes
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Great store and the clothes are just class, everything is of high quality and comfortable, and most importantly very stylish, I will definitely buy more

Date of experience: December 7, 2021
New Jersey
1 review
1 helpful vote
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No customer service reps to talk to. Email their "support" email more than 15 times. I called the post office, called ups they all say it's lost. Took my money never got the sweater. Horrible.

Date of experience: December 17, 2018
Arizona
1 review
2 helpful votes
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No exchange!
June 18, 2018

I spent over $100 on several tank tops with this company and none of them fit. They were too small. When I asked to exchange, I was told that they don't do exchanges. I can reorder a different size and they would give me a discount! REALLY! I wasted $100 and they want me to spend MORE $$$. NOT! Now I am stuck with tank tops that can't be worn. PLEASE DON'T PURCHASE FROM THIS COMPANY. CUSTOMER SERVICE IS TERRIBLE!

Date of experience: June 18, 2018
Florida
1 review
0 helpful votes
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Sucks
January 19, 2020

Ordered a Xmas shirt 3 weeks before Xmas. It was too big. I tried contacting them so I could wear it before Xmas but their website chat was unavailable each time I went on site, called number provided can't leave a mesg and disconnects, emailed several times. Finally got a response that at the fault of theirs they said it was too late to return or exchange but they offered to reduce the price a few bucks to purchase another one COMPLETE SCAM DO NOT BUY FROM 21 TREADS

Date of experience: January 19, 2020
Minnesota
1 review
0 helpful votes
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This company is a JOKE. ORDERED a few shirts as I placed my order I notice I flipped 2 shirts withing seconds tried contacting via chat/ email and phone. For 3 days several times a day kept getting same automated response. Even though there website states contacts us there is NO US. TODAY, AFTER 8 FAILED ATTEMPTS I GET A MESSAGE MY ORDER HAS SHIPPED. STILL WRONG? NOT 1 BIT OF COMMUNICATION FROM THEM. NO EMAIL EVEN THOUGH IT SAYS WILL REAPOND WITHIN 2 HOURS. NOTHING.

Date of experience: December 20, 2021
Oklahoma
3 reviews
0 helpful votes
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Thanks a lot! I ordered it for the first time! All things are wonderful, the fabrics are good, everything is neatly sewn, fully corresponds to the description and photo

Date of experience: December 13, 2021
Texas
1 review
0 helpful votes
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Fabric is thin; shipping slow
November 30, 2019
Updated review

So far so good. Ordering has been a breeze with plenty of special offers to choose from. However, the clothes finally arrived and the fabric was thin and the shipping slower than advertised.

Date of experience: November 30, 2019

So far so good
November 16, 2019
Previous review

So far so good. Ordering has been a breeze with plenty of special offers to choose from.

Date of experience: November 16, 2019
Kentucky
2 reviews
0 helpful votes
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I placed my order for 4 shirts on December 11th and our family Christmas party is tomorrow... I bought these as gifts they are Christmas shirts and I don't know if you all realize it or not but NOBODY WANTS A CHRISTMAS SHIRT AFTER CHRISTMAS! Terrible customer service won't answer phone the voice mail is full, won't answer emails and the chat system is disabled. I would think you could hire some people in customer service with the money you are stealing from everyone you scam. Totally disappointed

21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 20, 2019
Sri Lanka
2 reviews
0 helpful votes
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Didn't receive the products
July 12, 2020

It said I would receive the 14th and have heard nothing. Now I try to view my order and it won't show what was ordered. Frustrated. These are birthday presents needed ASAP.

Date of experience: April 11, 2020
New Jersey
1 review
0 helpful votes
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Ordered arrived far earlier than anticipated
November 5, 2019

Order a shirt through a Facebook ad an expected a month turnout time like other tee websites. That was not the case. The shirt arrived super early and is good quality with a great looking print.

Date of experience: November 5, 2019
Stacy A. 21Threads Rep
over a year old

We take pride in being 100% US Based Company unlike many others selling through facebook. Thanks for being a great customer Toby!

Missouri
1 review
0 helpful votes
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Fastest service I've ever seen!
November 5, 2019

Literally 10 minutes after I ordered, my shirt was on its way! I couldn't be more impressed! They were very prompt and the quality of the shirt is outstanding! Thanks y'all!

Date of experience: November 5, 2019
Wisconsin
1 review
3 helpful votes
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I ordered prior to their deadline and now am receiving the shirt AFTER Christmas which is an absolute joke. Never responded to my email but sent me a email saying my shirts were shipped and will arrive Dec 26. Why would I want CHRISTMAS shirts AFTER Christmas?!?! Will NEVER place an order with this joke of a company again!

Date of experience: December 22, 2017
Texas
1 review
0 helpful votes
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Pleased
April 11, 2020
Updated review

Ordered my t shirts last week and was given a confirmation and an app to keep track of my items purchased! The items are being delivered in a timely manner

Date of experience: April 11, 2020

I have not received a confirmation or tracking number...
June 12, 2020
Previous review

I have not received a confirmation or tracking number for my items

Date of experience: April 8, 2020
Texas
1 review
0 helpful votes
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Slow delivery
December 15, 2019

Ordered on November 4th still have not received! Come on already why do you need 100 characters? This is dumb get my shirt to me. Is this enough characters? Hello?

21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2019
Finland
3 reviews
0 helpful votes
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Quality meets expectations, soft, pleasant to the touch, neatly executed, the size of the table fit well, fast order fulfillment, courtesy and customer orientation of staff.

Date of experience: January 10, 2022
Austria
3 reviews
0 helpful votes
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Good day! I express my gratitude to the store! We were pleased with the quality, and the timing of collection, delivery!
Recommend! Successful sales to you!

Date of experience: December 20, 2021
Canada
1 review
2 helpful votes
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International order by date for the holidays: Dec 7th.
I ordered shirts for the whole family for Christmas photos, as well as two Christmas gifts and a shirt for work for me for Christmas season. Order date: Nov 28th. It's December 26th, our shirts have been sitting in IL since Dec 21st. Got an email stating they had been shipped on December 16th. Didn't show up as being with the delivery service on December 18th. Needless to say, pretty disappointed. What did they do with my order for weeks before shipping it? I'm in Canada, so I left a wide gap for shipping, so I thought. Spent $300+ on shirts that won't fit my kids probably for Christmas next year, late gifts and to sit in the closet for almost a year, unworn.

Date of experience: December 26, 2017
California
1 review
1 helpful vote
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I purchased a shirt, they charged me and I never received anything! I sent numerous emails with no response. This company is a fraud. I wish I would have read reviews before purchasing.

Date of experience: June 27, 2019

Overview

21Threads has a rating of 3 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 21Threads most frequently mention customer service, christmas shirts and multiple times. 21Threads ranks 14th among General Apparel sites.

service
33
value
64
shipping
64
returns
10
quality
64

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15,458 reviews