On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was finally told what documents to provide and my account was unlocked. The reps on the review sites are quite effective. It's just sad that a client has to go to such extremes to be properly attended to.
Been using the site for quite a while now and have not had any issues until I tried to make a withdrawal. Was referred to a very rude "security department" who keep requesting for cards that they are very much aware that I don't have and have never used. Even when I thought the issue was getting closed to being resolved, they took it back to square one like every single proof I'd provided that they asked for was irrelevant insofar as I did not provide the specific card they requested which they are very much aware I've never used. This back-and-forth became so exhausting that I eventually just stopped trying. The worst part is that I'm currently in Ukraine and they are aware of this.
I have requested withdrawal till date not received and no proper reply. No proper customer care support. Request all not to try fake company.
Dear Devendra S.,
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Just one word to describe them and their sister platforms (melbet, 22bet etc), Scammers!
If you thinking of registering with them. DON'T! Especially if you are in Africa. They brazenly commit these crimes and get away with it. Thanks to corruption and bad governance.
As soon as you start winning, they start looking for the minutest reasons to block ur account and seize ur money (like going to ur past transactions to check if you have ever used a bank card that's not urs to fund ur account).
Presently, they know they're losing customers, that's why they have gone full-blown psychotic with advertising. If you reading this now— you ventured in and are now stuck with their crazy "contact security team and verification process" and you know, you have funded ur account with a card that's not urs, start counting ur losses.
Dear Gweneva A.,
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
This site is very useless,
Customer Support is very poor.
They make it extremely difficult to withdraw your winnings, but the deposit process is easy. They allow you to deposit via Visa or MAESTRO, but when it's time to withdraw they don't allow you. Instead they will ask for bank statements, card numbers etc.
Finally it seems like you are dealing with robots, they don't give helpful answers at all.
Dear Lakheni S.,
Thank you for your feedback.
To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Transaction made but no deposit in my account, i guess there is nothing to understand?
ID: *******
Time of transaction: 12h48
Date: 07/06/2022
Amount of transaction: ******* Mad
Name of transaction: c3d8bb3
Name of the bank: Attijariwafabank
Nb: plz dont tell me we will contact you soon or contact the security team or what ever excuse you have to tell.
Best regards
Dear rachid T.,
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Sir mene 14 jun ko ******* rs ka withdraw request dala tha jiska withdraw request no. ******* haj lekin abhi tak mere account me pese nhi aaye game account number ******* mere message ka koi reply nhi aa rha customer service very poor es application se me. 20 lakh har gya lekin yah log etna withdraw nhi karte time se yah log game account me pese bahot jaldi dal dete or withdraw nhi karte time se time 62 hours se jyada ho gya
Dear Sang S.,
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Been dealing for weeks now with their security department ( through email), they have no problem accepting various funds for deposits from crypto to bank accounts, but when it comes to withdrawl they become dodgy and shady.
1st they asked my for my ID which I provided, fhen they ask to provide proof of my deposit through the bank(although those funds were completly lost and account went to 0 and I used cryptocurecny to top it up)
So now after sending everything I keep getting automated messages from their email support, provide it again and etc. I tried calling and talking with different agents regarding the issue, but they all just follow the script. PLEASE CONTACT SECURITY VIA EMAIL.
Also interesting thing that, I initiated bank transaction on May 21, but it was withdrawn on May 28. So their main excuse now that they can not find the transaction on my bank statement for May 21.
How is that possible? If you clearly stated that it take 3-5 business day for deposit.
It is seen on my statement for the date it was withdrawn ( i have all the screenshots of the dates), maybe they don't even know what payment system provider they use to facilitate this transaction. I'm not sure at this point
I'm willing to spend money and time to get to the bottom of it.
Also I found many reviews online, with the same situation where security department just toying with people regarding documents, this is unexpected for such a huge company. Someone needs to investigate it.
Dear Elvin G,
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
My account ID is: *******
I'm really sorry for this thief site. I am very sorry for Barcelona that this company introduces a scammer and a thief to others. I advise everyone not to work with this site at all. They are really thieves and only pay low amounts. If you win large amounts, they will not pay you and will void your bet. I won a bet yesterday with the number *******2997, but today after logging in to my account, I saw that they invalidated that bet. Everything is clear in the pictures. They also did not respond to any of my emails.
Dear Malake H.,
Thank you for your patience!
We've checked all the necessary information regarding your situation with the Security Service. The bet slip №27220342997 was settled as the refund because the event has already happened.
When you made your bet, the event has already happened, but the result hasn't been updated in our system. The time of the 4th goal is 22:46:38, the time of your bet is 22:46:41. Your bet shouldn't have been allowed to be made, but it was due to a technical error
If you'll have any additional questions, please contact our Support Service - info-en@1xbet-team.com
All the best,
The 1xBet Support
No responds, takes more than 5 days to withdrawal or it will rejected after 5 days also. No proper odds compare to others app. But adding money only within 5 to 10 minutes. Mainly I have lost my money because only withdrawal is not properly. 100% big no to 24/7.
Dear Yashwanth M.,
Thank you for your review.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
You deposit money and money will not received in your game account, you call customer care they don't respond you well, they treat you like you are a dog, service is $#*!ing bull$#*!
Dear Basant S.,
Thank you for your review.
The issue is on the side of your payment system.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
I'm newbie in betting and it's my first bookie. I started to bet only 3 months ago and for now I'm satisfied 1xbet. They provided to me good bonuses and great odds for events that I interested in. Sometimes I also play 1xcasino, there are many interesting games. I prefer classic games such as black jack or poker. So far 1xbet is a clear bookie for me
Dear Marec H.,
We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us!
Best regards,
The 1xBet Support
Withdrawal ISSUE
Dear Sir
I withdrew but the money was not credited to my account. Please look at my proof and request to pay
1. BDT wallet No (User ID): *******
2. Withdrawal Request No: *******265
3. Date: 11. 5. 22
4. Time: 21:58
5. Amount: *******
6. Bank Nagad (personal): *******3122
7. Nagad Screenshot
Here is a screenshot of my cash transaction.
Dear Md H.,
Thank you for your review.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
If we withdraw the winning amount, money will not credit to our account. They will keep the payment status in progress, after two days they will decline the request and return the money to 1xbet wallet. Even if we try 4 to 5 times they will decline the request without any valid information. Thier intention is we need again place the net and lose all our money.
Dear Vinoth K.,
Thank you for your review!
Please note that at the moment withdrawal of funds could take up to 7 business days.
If you haven't received the funds within 7 days we kindly ask you to write to email - info-ind@1xbet-team.com with your bank statement in PDF format, your client ID number and the transaction details (the exact date, time, the amount of your withdrawal, payment system and the screenshot).
If you have any other questions, please contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/. We'll check all the information and provide you with the answer there.
All the best,
1xBet Support
I have placed money on the live casino roullette which I won but the winning amount was not credited in my account. I tried to contact them on customer support but no one replied.
Their withdrawal process is so bad that they would reject your withdrawal request without any reason.
User ID: *******
Dear Gaurav S.,
Thank you for your feedback.
To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
I am using a Korean server My ID is ******* On April 7th, I succeeded in betting about 1.1 million won, but suddenly I logged in to Dubai or Hong Kong ip and took all my money. The customer center only tells me to wait and I haven't received money for a day now. Please help me
I think a Korean employee took my money. Please investigate
Dear Kr P.,
Thank you for your feedback.
Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number. You will surely receive the help you needed on your question
All the best,
The 1xBet Support
As its my first attempt to deposit SDG209 and there is error, chat customer service no reply. Email must complete a lengthy report as if to claim an insurance policy... its is so ridiculous. I even offer to suggest to credit in my account so i can bet instead of a refund,,,, in return request me to fill a form, attached id documents, get a witness to authenticate the letter, etc -- in other words, making things awfully difficult to get a refund,, web call not answered, chat service no reply! So you guys better beware...
My ID is 4092 464 85. Hp xxxx 4696 (1XBET can call to resolve and refund please)...
Dear James w.,
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Hello
Thank you very much for your kindness and response
It is worth mentioning that this is my only account in all betting sites and I do not have any other account
And I still can not log in to my account to withdraw money, but you replied that I can withdraw money, but I still do not have access to my account
Please follow up with the utmost thanks and respect
Game id: *******
Dear abbas z.,
Thank you for your patience!
We have clarified all the necessary information according to your situation with the Security Service and receive an information that your account has been blocked because of violation of the Terms regarding the opening several accounts:
2.26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We have also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you already successfully did as of today
Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
All the best,
The 1xBet Support
1xbet scam and fraud
They blocked my accounted id: *******
to balance *******$
They scam and fraud
Dear Akbar A.,
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question and receive the information that ID 287044782 doesn't exist. Please, provide correct ID number, we'll check all the information and back to you with the answer
Looking forward to your reply!
All the best,
The 1xBet Support
I have been a customer of this site since 2019. Player ID: ******* I replenished the account a lot, partially withdrawn, bet in singles and express. Recently, I began to win more, so once again making a request for withdrawal, I was refused and demanded a "Request for Documents". I sent all the necessary documents, passed the verification. But I received an answer in the mail:
"We inform you that we have made a decision to terminate cooperation with you (closing a gaming account) on the basis of the General Provisions of the Rules of the Bookmaker. The decision was made after a thorough investigation of the situation by our Security Service. We ask you not to create gaming accounts in our company.
> In view of the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is final and not subject to revision.
> All requests from you on the topic of blocking will be ignored.
>
> You can withdraw funds in the amount of the amount of the deposit."
I don't understand what I'm accused of. I don't have any "duplicate accounts" on this site. Before the start of the proceedings, there were UAH 133,100 on my account, UAH 46,762.17 were made available for withdrawal, i. E. they took *******. 83 UAH from me. The amount of deposits I made on the site is also much larger than what they made available for withdrawal. I have all relevant screenshots.
Dear Ievgenii C.,
Thank for your review!
To understand all the situation, please provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
1bet. Scammers, elusive, do not trap your winnings because you will never be able to withdraw your real money deposited, you will be surprised when you play for 50 dollars and you win 250 and you decivde to withdraw they will tell you that you have deposited and lost before 400 for example and you will need to roll it over 400x 6 times in order to withdraw ur winning other wise all your withdrawals will be Rejected, so this way of scam they will keep you depositing to chase your losses, my advice stay away and read even on Trust Pilot im not the only one. No other website treat customers like this, i have other accounts with other websites. The most elusive chat i ever seen, one live agent would tell you something and next day if you go to ask about the same thing another agent would deny and would tell you what you were informed was wrong, you will run inside infinite cirles
Dear rami e.,
Thank for your review!
To understand all the situation, please provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Answer: As big football fan - I like it. 1xbet is good bookmaker and surely not a scam, or something like this. Its licensed by Curacao, which allows gambling, betting on lotteries, live casino, slots, TV games and other forms of entertainment. I have been playing with them for several years now, and I can safely recommend 1xbet to everyone who is interested in betting.
Answer: SBI and indian bank global master card debit cards are confirm accepted in 1xbet. I'm using them right now.
Answer: I really like their app not only because it's easier to use than desktop ver. But also because their app is much more user-friendly than other bookie's P.S. I'm apple user so obviously I use ios ver. Can't be sure about android ver.
Answer: Hello! You can familiarize yourself with a plethora of bonuses provided to us by clicking "Promo" on the upper part of our website
Answer: Dear PINAPOLU S., please specify the exact date, time and amount of your withdrawal to our email - public. Relations(at)1xpartner.com. Also, provide us with your client ID. We will check all the information
Answer: Hello! Usually the verification of the specific document takes up to 73 hours by the Security Department, as per the Terms & Conditions. Please wait until you've received the letter from the Security Department Team
Answer: Hello! In this case, please consider contacting the Support Mail at info-en@1xbet-team.com. There, provide the details and the context of your situation and you will be assisted with your case
Answer: Hello! Please provide more info with the screenshots of what do you mean to us at public.relations@1xpartner.com so that we could assist you with that
Dear Peter O.,
Thank you for your feedback. Hope your cooperation with 1xBet will be long and pleasant!
Best regards,
The 1xBet Support