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The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.
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Hi,
Client Id: *******
Ticket No:#*******
Withdraw approved time: 29/11/2020 13:42
Withdraw completed by operator time:
1/12/2020 14:11
I made withdraw transaction at 29th November, and 1st December withdraw transaction completed by operator till date money not yet received. Moreover I send to email support with required documents like bank statement and withdraw request approved screenshot. There is no use almost 9 days completed. I attached bank statement and request approved screenshot
Thanks & Regards
NARESH.
I open 1xbet account and deposit 50 usd. Then i place a bet of odds 1.275 and i win. After winning i request for withdraw then they request for documents. I give then my nid photos. They told me that sent original files. I already sent original files which is given by our goverment.
1xbet is a scam totally worst site ever.
So what you take my money? It is ridiculous. 1xbet is a scam. I reissue 2 times of my nid by local government. But you chitter not accept my document. Why man. I play only accumulator. E-wallet owner is my mother. What your pblm
Man. Shame
1xbet is a scam. Fraud
Dear Kona A.,
To check the information we need more details. Please provide us with your client ID to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all it and back to you with the answer
Best regards,
The 1xBet Support
1xbet is a scam site. I deposited *******Irr to my account. After 1week waiting for recicve my money he responded a unrelated answer. I screen shoted all email. This site a big scam and cheating site. He use her credit among user for cheating and scamming user
Dear Jack S.,
To check the information we need more details. Please provide us with your client ID and the exact date, time and amount of your transaction to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all the information and back to you with the answer
Best regards,
The 1xBet Support
My gaming account is *******. I requested for withdrawal of ******* on 10th November 2020. Its 4th day now and more 90 hours but i have not received my withdrawal despite being approved on the of request. I shared my bank statement and all details to their email ids and even to public relation email id. But the only response is specialist is working on it since 2 days. I don't understand it. Previously they were good. Usually withdrawal processed within two days. But now i don't why they are treating me like this even being loyal to them for 2 years. I am tired of waiting my withdrawal and respose from them. Painful frustrating experience.
Dear Shrikant B.,
Thank you for providing all this information. To check it we need more details. Please specify what payment system do you use for transactions?
Best regards,
The 1xBet Support
I was using my account and deposited some cash and started gambling and after that I won my bets and the next i was about withdraw some amount i needed but this happened i cant login to my account and so i decided to use forgot your password option and then I was not receiving password recovery email but after some time i was getting password recovery emails and then i did change my password and tried to login but still it's saying incorrect username and password and i want to know why this $#*! happening when i had money in my account? Because i am using this website for almost half a year this is pure $#*! i give 1 rating to this trash website scammers
My id is *******
Dear shabbar a.,
Please specify did you contact the Support Service with your issue? It is a kindly technical problem that they could solve. Provide us with your country and we will check the information
Best regards,
The 1xBet Support
1st November at 06:59 pm I send amount rs 3000 from paytm but i am getting only 1000rs in my 1xbet account. 4 days completed but my remaing 2000rs not back in my account only option remaining for me that sucide. 1xbet please give me my money back. My id no. Is(*******)
Dear Shubham M.,
We checked the information. You need to apply to the Support Service - info-en(at)1xbet-team.com by sending your bank statement from the moment of deposit up to today
Best regards,
The 1xBet Support
1xbet is one of the top bookies. I have been betting since long time. I trust in this company because i always withdraw money without problems.
Dear aseel f.,
Thanks for your feedback. We wish you good luck in betting with 1xBet!
Best regards,
The 1xBet Support
This people are scam This 2 months you keep they collect all the money from my betting account both deposit and winnering saying i should send documents and I send all document they ask they didn't still want to pay my money, For a bookmaker who claims to be a sponsor of FcBarcelona and the A series I thought it was a sign of confidence so I fund my account with large amount to play a bet after playing the bet I won, they refuse my withdraw and collected all the money in my account and keep asking for document I send all the documents and up till two months now they tell me thesame thing that my request have been sent to a specialist, all the Twitter, Instagram and all social media are not given me good response they are scam and frund
My I. D *******
Dear Daniel I.,
At the moment you are going through a standard verification procedure. Now the information you provided is verified on the payment system's side. We expect an answer from them as you do. As soon as we have new information, we will write to you immediately. Please be more patient. It's a delay from the payment system's side. We do our best to solve your issue more quickly
Best regards,
The 1xBet Support
This people are scam This 2 months you keep they collect all the money from my betting account both deposit and winnering saying i should send documents and I send all document they ask they didn't still want to pay my money, For a bookmaker who claims to be a sponsor of FcBarcelona and the A series I thought it was a sign of confidence so I fund my account with large amount to play a bet after playing the bet I won, they refuse my withdraw and collected all the money in my account and keep asking for document I send all the documents and up till two months now they tell me thesame thing that my request have been sent to a specialist, all the Twitter, Instagram and all social media are not given me good response they are scam and frund
My I. D 21620183
I deposited 5600 INR through Phonepe after 5 days also I haven't received money.no response from customer support and It's been 5 days till now I haven't received any amount yet. I am not getting any reply from customer support and I sent mail to
*******@1xbet-team.com
no response from them.
Account Id: *******
Dear kasi p.,
Please take note that the transaction can take up to 14 working days. If after this period you don't receive your funds, please contact the Support Service again with your bank statement. If you have any additional questions, please feel free to contact us via public. Relations(at)1xpartner.com. Use@ instead of (at)
Best regards,
The 1xBet Support
Dear 1x,
My gaming id was ******* and i deposited an amount of rs ******* from phonepe on 12th October 2020. They said that the deposit was sucessful. I have proofs on mail in which they said it was successful.
As i got reply on my previous review that i have to sent them details regarding my deposit of rs ******* along with my transaction statement.
Yes I shared complete details to your public relations email I'd, But reply is wait for 3days still no reply Dear 1x bet team I want a solution for my issue not a postponed answer, It's already 3 days over, still u want me to wait, why exactly I don't know, as in ur app itself it's clearly stated that deposit may take minimum 15mins to max 3hrs, After 3 hours also if not credited, your customer support should solve atleast by nxt 3 hours & before when the same problem occurred they solved immediately & credited my deposit money when I contacted them over a phone & mail, But this time only mail conversation with Info team mail I'd, But no response from them, Phone is totally not working, that is also why nobody knows,
Dear team I want my problem to be resolved soon not to dragged again
Requesting u to kindly do the needful asap..
Dear S P.,
Please take note that the transaction can take up to 7 banking days. If after this period you don't receive your funds, contact the Support Service - info-ind(at)1xbet-team.com with your bank statement. Please use@ instead of (at)
Best regards,
The 1xBet Support
Zero is correct review for them as company started doing fraud as they will not sent your winning. They will not not acknowledge your deposit so its better not to got for 1xbet as the company is doing fraud. Im 1 year old membet and they cheated with me. I already share details with them but they don't acknowledge. Their support system is a chatbot. Please avoid this company
Dear Sudhir P.,
We kindly ask you to provide all details to our email – public. Relations(at)1xpartner.com. Use@ instead of (at). Also, specify your client ID
Best regards,
The 1xBet Support
PROBLEM IS NO RESPONS FROM CUSTOMER CARE MAILS.
I was deposited 2 times. They are not updated till now. I have sent so many mail but they didn't sent a reply till now. Details are as below.
MY ID: *******
My phone no: *******697
1st Deposit details are
Amount: ₹10,000
Date and time: 11.10.2020 07:23 PM
To Google Pay UPI ID: **************@upi
Named as: BALAJI VENKADESAN
UPI NO: *******9921
2nd Deposit details are
Amount: ₹10,000
Date and time: 12.10.2020 06:07 PM
To Google Pay UPI ID: **************@upi
Named as: S GOPI
UPI NO: **************.
I am thinking how I deposited this much of amount in this irresponsible site. If it is rectified hear I will update review with 5 rate other wise u can understand they are cheating.
Dear DURGAPRASAD B.,
Thank you for providing detailed information! You transferred money on October 11 and 12, today is Oct. 15. Please, pay your attention that transactions can take 7-14 business days, depending on your bank or payment system. If after this time you don’t receive them then contact us: public. Relations (at) 1xpartner.com. Use@ instead of (at).
Sincerely,
The 1xBet Support
I love 1xbet because it's the only professional bookie for esports and for my favourite game Hearthstone. I looked for HearthStone betting site for a long time and finally found it. Although they only offer w1/w2 selection it's better than nothing. They also have good promos and odds for football betting. Definitely top bookmaker for esports betting
Dear Alex, thank you for your feedback. We are glad that you have chosen us! Best regards, The 1xBet Support
1xbet is one of the top bookies. I have been betting there for two years. Their site is convenient, there are live broadcasts. I bet mostly on basketball. The company is reliable, I always withdraw money to the Skrill payment system without problems.
Dear Ryan!
Appreciate for your feedback. If you will have any problems please feel free to contact us
Best regards,
The 1xBet Support
Do not trust this company for betting. I deposited 140 US dollars to my account but it did not appear, I tried a lot to contact their brokers but they did not help me. My money got lost then, its not trusting...
Dear Alter!
Please, write your gambling ID on our email address public. Relations(at)1xpartner.com so that we can investigate this situation. We will try to help you in this matter and will contact you in a short period of time
Best regards,
The 1xBet Support
It was quite exciting to have a new international bookmaker in kenya. There aren't too many. However, these individuals are proving to be scammers. When you find a suitable game and odd, you place your bet as you see fit. However, mid stream a bet, the company changes the odds. This unusual practice (in fact unheard of) results in massive loses - especially for those who rely on arbitrage betting.
Worse still, should you win, the company leisurely changes your winnings without second thought. Withdrawal from the site depends in your luck. NO GUARANTEES! Winning does not necessarily favor you. Following up with their support team results in baffling answers. Mostly they'll tell you an employee accidentaly put in the wrong odds! WHAT! This is simply too ridiculous to fathom!
Further, should you want to withdraw, your winnings, you are asked to attach a selfie of you holding a paper with the current date... mighty peculiar! I've never had to take a mugshot for a betting site before. The worst part of this is it is not asked of you before hand as you register. If it had been done I surely wouldn't have registered with them.
Dear Find!
Please describe in more details what happened on our email address public. Relations(at)1xpartner.com. Also, provide your ID number. We will try to help you in the situation that has arisen
Best regards,
The 1xBet Support
Answer: As big football fan - I like it. 1xbet is good bookmaker and surely not a scam, or something like this. Its licensed by Curacao, which allows gambling, betting on lotteries, live casino, slots, TV games and other forms of entertainment. I have been playing with them for several years now, and I can safely recommend 1xbet to everyone who is interested in betting.
Answer: SBI and indian bank global master card debit cards are confirm accepted in 1xbet. I'm using them right now.
Answer: I really like their app not only because it's easier to use than desktop ver. But also because their app is much more user-friendly than other bookie's P.S. I'm apple user so obviously I use ios ver. Can't be sure about android ver.
Answer: Hello! You can familiarize yourself with a plethora of bonuses provided to us by clicking "Promo" on the upper part of our website
Answer: Dear PINAPOLU S., please specify the exact date, time and amount of your withdrawal to our email - public. Relations(at)1xpartner.com. Also, provide us with your client ID. We will check all the information
Answer: Hello! Usually the verification of the specific document takes up to 73 hours by the Security Department, as per the Terms & Conditions. Please wait until you've received the letter from the Security Department Team
Answer: Hello! In this case, please consider contacting the Support Mail at info-en@1xbet-team.com. There, provide the details and the context of your situation and you will be assisted with your case
Answer: Hello! Please provide more info with the screenshots of what do you mean to us at public.relations@1xpartner.com so that we could assist you with that
Dear PONNADA N.,
To check the information we need more details. Please provide the exact date, time, and amount of your transaction to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all it and back to you with the answer
Best regards,
The 1xBet Support