Very bad service now I have money in gaming account and block from security team I don't like it now

The menu is well thought out, the game search is convenient, but the filters could be made more flexible.

Auto-responses work quickly, aber sometimes does not provide the necessary information on promotions.

They reopened my account after more than 1 month. The pictures should be clear to verify you khkhkh

I wish to report an abuse that I am currently a victim of, perpetrated by 1xBet Côte d'Ivoire, and to inquire about the procedures I may follow in order to pursue legal action if necessary. I have been registered with 1xBet Côte d'Ivoire since 2023, to the best of my recollection. On January 23,2025, I attempted to make a withdrawal from my account, but it was blocked. I was instructed to contact your security department and submit certain identification documents, which I did immediately. A few hours later, my account was approved by your team with no issues or irregularities reported. I was then able to use my account normally and make successful withdrawals for several months. However, on June 25,2025, during another withdrawal attempt, I was again asked to verify my identity. I do not understand why this process was repeated, especially since my account had already been verified and approved. Still, I reached out to your security team explaining that my documents had already been submitted in January. Unfortunately, my message was ignored, and I received an automated response asking me to submit the same documents once again. Having nothing to hide, I complied once more without resistance. To my shock, I was then informed that 1xBet no longer wished to cooperate with me following an alleged investigation. My account was blocked, and my funds over 174,000 FCFA were confiscated without any clear explanation or justification. When I requested a copy of the investigation report that led to this decision, I was told that any inquiries from me would be ignored. Since then, all of my emails to every department have gone unanswered. I wish to denounce this blatant abuse, as it is both unfair and unacceptable to approve an account after proper verification, only to later repeat the process months later to justify blocking the account especially after a successful bet. I have all the necessary evidence in my possession, including:
Screenshots of my emails sent to 1xBet
Replies received (including the one stating the end of cooperation)
Screenshots or statements showing the blocked balance (174,776.3 XOF)
History of successful past withdrawals and verifications
Exact dates of all communications and events If you wish to permanently ban me from your platform, I have no issue with that. But at least return the funds that are rightfully mine and currently frozen in my account. If necessary, I will initiate legal proceedings against LUDUS SAS, your local operator in Côte d'Ivoire. I will escalate this matter to the ARJH (Gambling Regulatory Authority of Côte d'Ivoire), LONACI, and consumer protection organizations. I will also take the matter public through the media and social networks to raise awareness about the abusive practices and fund seizures happening to your customers. I await your response.

Hi everyone to be honest if 1xbet should really be thankfull to a client, it should be me, i ve been using 1xbet since 2017 and i made more like 200 thousands of euros in deposit or even more, i am very loyal client i bet almost everyday because i used to love the website and even post my bets for my 100k instagram page for my followers without even doing a sponsor for 1xbet. Becasue i think it is the best bookmaker odds wise and bonuses wise but...
The day evrything changed one week ago as i am a fully verified client and i e never had issue with withdrawing as i use crypto which is the best method i d recommend for all bettors.
My aco$#*! closed and they sent me an email telling me your account is blocked due to gambling addiction and we do care about our loyal players mental health... seems funny because i know how to bet like i said i am pro bettor i dont lose money stupidly.
Ok they told me to contact their block department by email and here is the problem this department does not reply to mails not even single one since more than a week, how can a vip client be so treated, if you care about my addicition then carry about my money, i really dont care about the account i wont bet anymore on 1xbet again, i want the money on the aco$#*! to be withdrawn, before exposing everything online on my pages and causing them bad publicy which i dont want, i want things to be solved easily and quickly, iN.B: i sent all documents and everything but no single reply from block department and their custommer service dont have a clue and they dont care, the only thing they know is: wait for response from bock department even if it takes years, you already damaged my mental health und killed the desire to be client anymore.
So it would be great to give me my money please as nowadays we are begging for our money back.
My ID: *******

The performance of the 1Xbet app has been stellar.

Please I have a big problem I have asked to withdraw 4000 Egyptian pound from the site but my SIM card monthly limit of transfer was exceeded the money hasn't arrived and the process failed your client in Egypt called me and till me he can't transfer the money due to the monthly limit of transfer exceeded on my SIM card I have called the support on caht and on Arabic eMail for 5 days till now and they didn't take any action about this for now I am a big client with you and I do large amont of deposit for playing and I love this site but now I'm very impressed due to this process I need the money back to my account so that I can go on playing and withdraw on another SIM card Which not exceed the limit I can't find any explanation for this latency except that your client in Egypt which responsible for transfer money isn't ahonest man

The process is a withdrawal of 4000 EGP that did not reach me and will not reach the number *******3868 because this number was closed to transfers by the telecom company for a whole month
My account number is. Id *******
I am attaching a screenshot of the account to this email
Deposits and withdrawals are made from electronic wallets, Etisalat Cash wallet, and the complaint is about a withdrawal process, not a deposit, because my number *******3868 has exhausted the maximum limit for receiving funds on it, which is specified by the issuing company, Etisalat.
Withdrawal request number is *******755, and I will attach a screenshot of the request with this email
Already my gaming account is linked to this same email I sent you the request from
My Name is MOHAMED ELSHEIKH
The withdrawal process date is 11/5/2022
The withdrawal process time is 1 hour and seven minutes, both of which are attached in a screenshot with this email

I need help then please help
- i am winning player of 1xbet site i earn many inr using 1xbet
15-20days ago suddenly my account block and error come like contect security department
I mail them he ask aadharcard+pancard i submit then he take 15-20min to reply and ask many document like debit card statement debitcard airtm screnshot vi pc many more...
And he says follow instruction on site i go to site same document ask and he take time 3-4day then he again come and ask non necessary questions to avoide unlock my account like who is fav bet which sport etc and i again submit he take again 3days in this way he weste time around 15-20day and at the end of the day he says i post the notery document to india to ukrain vi post...
In india all app site at verification time ask only aadhar and pancard but 1xbet ask sensitive document vi post...
I am not break any 1xbet rules i have single account and i submit all proff that cleary show i deposite vi my own payment method with name and i also withdraw in my own account but 1xbet suspend my claim i am not post international currier becuase i read trustpilot and askgambler many complaint 1xbet again ask to ukrain currier and non necessary questions like which player fev which sport etc... 1xbet always block wining player account the name of verification and not open any account till now.
Plzzzz if you provide any help then plzzz provide i have aadhar +pancard+ airtm wallet screnshot and all proff i use my own payment method to deposite and withdraw... and i have all proff that verify my idnetity

Account block with *******-******* balance
Block i dont care but tell me one reason why block tell me atlest one reason to block my account
1xbet id =*******

PAYMENT IS DONE BUT AMOUNT 2000 BUT ONLY CREDITED 1000 FULL AMOUNT IS NOT CREDIT 6DAY'S COMPLETE BUT NO RESPOND 1X BET TEM