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4.3

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1xbet Reviews Summary

The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.

This summary is generated by AI, based on text from customer reviews

quality
521
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ethiopia
1 review
0 helpful votes
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1xbet team support
April 4, 2021

They are good betting site, but when they asked documnet it is borring, i give them my passport, my bank statmnet, mobile provider etc,... all datas and they said me you are under verfcation now you will get anwser in nearst time but still they said me wait all in turns, i waited 30 days without withdrwal just imagn my mom was sick i need medicine for her, but looks me begging my money here *******

Date of experience: April 2, 2021
IxBet S. 1xbet Rep
over a year old

Dear betab a.!

Thank you for your review. For this moment you are going through the standard verification procedure provided by the 1xBet Rule:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified

As soon as the verification of your documents is completed, you will receive a notification in your Private Account
Please note that each step of verification can take up to 72 hours

Best regards,
The 1xBet Support

Portugal
1 review
1 helpful vote
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Fiz uma aposta no desempate por penaltis num jogo de hóquei no gelo, entre as equipas – Dornbirn vs Innsbruck, do campeonato da Áustria, em 19 de fevereiro de 2021.
Fiz a aposta em direto ao oitavo penalti com o resultado em 0 a 0, abaixo de 1,5. Foi marcado um golo ao 13º penalti, o 14º falhou, o jogo foi fechado com um golo (0-1).
Posteriormente reverteram a aposta, porque supostamente foram marcados 5 golos nos penaltis (2º, 3º, 4º, 6º e 13º).
Se ao oitavo penalti tinham a aposta abaixo/acima de 1,5, como é possível dizerem que já existiam 4 golos. De uma forma ou de outra fui roubado, se já existiam 4 golos a aposta tinha de ser abaixo/acima de 5,5.
Foi burlado, roubado e espoliado de 500 euros.
Esta 1XBET é a maior vergonha de todos os casinos em todo o mundo.
Fujam desta casa de apostas.

Date of experience: April 2, 2021
IxBet S. 1xbet Rep
over a year old

Olá Andre P.!

As odds deste jogo estão corretas. Por exemplo, na aposta oposta a odds TO1.5 foi dado 4.8, o que confirma a correção das suas odds de aposta. Para além disso, a informação na linha e AO VIVO no site é informativa. Como tal, a aposta foi corretamente calculada, não há qualquer problema e não há qualquer motivo para se recalcular. Contudo, nesta situação, estamos dispostos a oferecer-lhe um código promocional de 250 euros para apostar no expresso em dois eventos com odds 1.5. O código promocional já se encontra na sua conta

Tudo de bom,
The 1xBet Support

India
1 review
0 helpful votes
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Fraud bookmaker
March 29, 2021

It's a fraud bookmaker. Stay away from these 1x bet mafia. These guys are a scam. Don't ever bet here.

Date of experience: March 29, 2021
IxBet S. 1xbet Rep
over a year old

Dear Vyshnu U.!

Thank you for contacting us. We kindly ask you to send all details to our e-mail address - public.relations@1xpartner.com. Also, specify please your client ID. We will check all the information

Best regards,
The 1xBet Support

India
3 reviews
15 helpful votes
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I have deposited ******* through NetBanking in my gaming account, but still it is not deposited in my gaming account although money is debited from my bank account.No confirmation message received just amount got deposited and now they are denying.Not only this I have all the screenshot of their chats of their chatbots. They are not responding to my mails also.
I am attaching my bank statement alongwith this review to prove this review as legit.
1xbetofficial plz help me to get my money back.
My gaming id: *******
Email id:*******@gmail.com
Mob no. *******760, *******382

Date of experience: March 29, 2021
IxBet S. 1xbet Rep
over a year old

Dear Prem P.!

Thank you for your review. We kindly ask you to send all details to our e-mail address - public.relations@1xpartner.com. Specify the exact date, time and amount of your transaction and your client ID. We will check all the information

Best regards,
The 1xBet Support

Pakistan
1 review
1 helpful vote
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I made a deposit of $533 to my account using the erc 20 deposit method which is also known as ethereum over usd. The deposit is confirmed in the blockchain but the funds have not been credited to my account. My email id is *******@yahoo.com i have sent them multiple emails on their info@ 1xbet team id but no response. Really frustrated. Screenshots and transaction ids both have been provided yet no funds in my account.

Date of experience: March 28, 2021
IxBet S. 1xbet Rep
over a year old

Dear Shehryar S.!

Thank you for your review. We kindly ask you to send all details to our e-mail address - public.relations@1xpartner.com. Specify the exact date, time and amount of your transaction and your client ID. We will check all the information

Best regards,
The 1xBet Support

India
1 review
2 helpful votes
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Frauds
March 22, 2021

I used to lose earlier but over the last couple of months my fortunes really changed. Suddenly they started delaying my withdrawals and one day suddenly blocked any requests. I mailed them literally every document proof/id they asked for, still they are refusing to process the withdrawal
They are a big scam

Date of experience: March 22, 2021
IxBet S. 1xbet Rep
over a year old

Dear Zinedine Z.!

Thank you for your review. We kindly ask you to send all details to our e-mail address - public.relations@1xpartner.com. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
Follow Shivakumar P.
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My withdrawls denied by operator.its happened twice in last three withdrawls it never happened before. I don't have multiple accounts and my withdrawl option are registered with same PAN card number provided to 1xbet. Your executive said to place withdrawl request. I placed withdrawl again and didn't received it yet. Now your customer support executive also not responding. I placed a request to call back 2days ago still no response. I don't understand why you responded quickly when iam depositing and losing and not when I am getting profits and withdrawing. Follow some business ethics. Hope atleast here my problem gets resolved.

Account number: *******

Date of experience: March 17, 2021
IxBet S. 1xbet Rep
over a year old

Dear Shivakumar P.!

Thank you for contacting us. To check all the information we need more details. Please sent the exact date, time, amount of your transaction and payment system that you used to our e-mail address - public. Relations(at)1xpartner.com. As soon as we receive an information, we will reply you immediately

Best regards,
The 1xBet Support

Gambia
1 review
3 helpful votes
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1xbet perfect
March 16, 2021

If anyone say 1Xbet is a scam you're mother$#*!er... stop tarnishing the image of the company...

Date of experience: March 15, 2021
IxBet S. 1xbet Rep
over a year old

Dear Baby B.!

Thank you for your feedback!

Best regards,
The 1xBet Support

India
1 review
3 helpful votes
Follow Ismail Z.
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It's been 4 days since I put for withdrawal but it hasn't been processed still.so when I tried to contact them they told me to send a mail to their email id so I did 3-4 times but I haven't got any response from them still now and when I ask their customer support they send the same printed msg that specialists are working and to have patience and all but it's been 2 days since there specialist are working. They can't even process a a small amount to withdraw.

Date of experience: March 15, 2021
IxBet S. 1xbet Rep
over a year old

Dear Ismail Z.!

Thank you for your review. We kindly ask you to send all details to our e-mail address - public. Relations(at)1xpartner.com. Specify the exact date, time, amount of your transaction and your client ID. We'll check the information and back to you with the answer

Best regards,
The 1xBet Support

Nigeria
1 review
2 helpful votes
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This website is scam
For long now I make payment on it k haven't withdraw it
Any time I made deposits I will see deposits rejected while they have take the money from my bank
Please every one should run for his life

Date of experience: March 8, 2021
IxBet S. 1xbet Rep
over a year old

Dear Andrew M.,

Thank you for your feedback. We kindly ask you to send all details to our e-mail address - public. Relations(at)1xpartner.com. Use@ instead of (at). Specify please your client ID

Best regards,
The 1xBet Support

AE
1 review
3 helpful votes
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1XBET IS SCAM
March 4, 2021

They let you deposit the money and rejecting your withdrawal

It's been one month that they are not responding properly and they said if you send more emails we will block your account

They're just saying we are reviewing your documents and I've sent everything one month ago and they're just being careless

Friendly advice: The worst company, don't deposit a penny in this scam website

Account# *******

Date of experience: March 4, 2021
IxBet S. 1xbet Rep
over a year old

Dear Sina S.,

Thank you for contacting us. Your appeal is in progress. We have sent a request to the payment system and are doing our best to help you. As soon as we receive information, we will definitely provide you with feedback

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
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50,000 INR fraud
March 1, 2021

I have done one payment of 50k INR yesterday though NetBanking and still not reflected to the gaming account. Checked with bank, it's success. Checked with 1xbet call, it's rejected. Nobody is replying on email. Already provided screenshots to email id. Now I am feeling harassed.

Email: *******@gmail.com
Phone number: *******720
Client I'd: *******

Date of experience: March 1, 2021
IxBet S. 1xbet Rep
over a year old

Dear Sahil M.,

Thank you for your feedback. Please send all details about your issue and your client ID to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

Turkiye
1 review
0 helpful votes
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I joined this company at the beginnings of jan. I got welcome bonus and withdraw my money in short time. It was perfect experience for me. After that i tried to log in my account 3 weeks later and failed because i didn't remember my user id. I wrote to live chat to learn it and they told me i have no account though i told them all my personal details and mobile number. I was surprised i knew i had an account and i withdrew my money. I asked them if i register again and they told me i could do it. I registered again with same mobile number. I deposited(got no bonus) and withdrew a few times. Two days ago i deposited and tried to withdraw again. They rejected! I experienced painful account verification process as everyone knows. Yesterday they closed my account because of multiple account reason. When i told them your live chat service told i could register again, the guy on the other side of phone told i should called them to verify i don't have another account. I couldn't believe my ears after that attitude. Just tell me you are right in that situation. Let me guess what you are gonna say.
"Rule:
2.26 Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet, or the electronic payment method"
Right?
It is so clear how you get sponsorships of serie a and barcelona f. C. Just continue that attitudes. You could get important sponsorships by cheating people like that(Don't tell me i was not cheated!). Guys don't forget if you are winner, you are a bad boy on their side. Now, are you gonna help me? Let me guess again
"Rule:
2.26 Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet, or the electronic payment method"

Id: *******

Date of experience: February 11, 2021
IxBet S. 1xbet Rep
over a year old

Dear Deniz O.,

Thank you for your feedback. To be able to check the information we need more details. Please send us the screenshot of the message from the Support Service where we can see the words about you can register another account. Send it to public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

India
1 review
1 helpful vote
Follow govind m.
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Hi have made a deposit through net banking 3 days before bank share payment reference number that my payment successfull transfer to merchant account but 1xbet frauds saying payment not received this 3 time same thing happened I send all details in email still they are not responding. Friends don't use 1xbet worst services wasting time.

Date of experience: February 11, 2021
IxBet S. 1xbet Rep
over a year old

Dear govind m.,

Thank you for your review. Please specify your client ID and the exact date, time, and amount of your transaction to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

Canada
1 review
0 helpful votes
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1xbet is a scam
February 5, 2021

I deposited 54$ and place bet and earn 307$. When i tried to wihdraw from my account sum money, i was logged out from my account and did not able to login again. I called their security and sent all doucuments that they asked and they confirmed it. But they they did not give back my account and my money. They told me we want to stop any collaboration with you. Ask them to back my money they did not response me. They looking for looser customers if won a sum they will not pay your winnings and block your own money too. Their account verification process and customers support is just a show. They can take your money and block your account with no reason if you be winner. Winner users have no respect and rights on 1xbet.my user was *******

Date of experience: February 5, 2021
IxBet S. 1xbet Rep
over a year old

Dear kian m.,

Thank you for your review. We checked the information about your account. Your account was blocked by the violation of the multi-account Rule:
2.26 Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet, or the electronic payment method
Also, your amount of deposit was returned to you in full while you used your account as withdrawal funds

Best regards,
The 1xBet Support

Egypt
1 review
0 helpful votes
Follow Mohamed H.
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Now on a card I count in the 94th minute for the player Abdullah Gomaa, and in the video attached to the e-mail, no card is counted from the 93rd minute at the end of the match, and now I have a mistake in this betting account and the technical support for the chat is saying I send a video to this e-mail Please review this bet and account Gain instead of loss

Voucher number: *******4293
I upload the video proof that no card here see and answer me fast pls

Date of experience: January 19, 2021
IxBet S. 1xbet Rep
over a year old

Dear Mohamed H.,

Thank you for your review. Please specify your client ID and the whole number of your bet slip to our email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

India
1 review
0 helpful votes
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No happy
January 18, 2021

Very bad service actually i was request to withdrawal money from my 1xbet account. 18 days completed still my amount is not credit and costumer executive not taking seriously i would like to stop my betting on 1xbet no more playing

Date of experience: January 18, 2021
IxBet S. 1xbet Rep
over a year old

Dear dilshad a.,

Thank you for your review. Please specify all the details about your transaction (date, time and amount) to our email - public. Relations(at)1xpartner.com and provide us with your client ID. Use@ instead of (at). We will check all the information and back to you with the answer

Best regards,
The 1xBet Support

Singapore
1 review
0 helpful votes
Follow Waqas M.
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Deposits are not visible
December 19, 2020

30$ was my starting deposit through cashmall
I wanted to deposit 1000$ but i thought lets check it out first.
Online chat just says send an email and so does the whatsapp.
I just want to deposit the funds but now seeing this its better i loose 30$ than a 1000$...

Account no: *******
Email: *******@gmx.com
Contact no: **************
App used for deposit: cashmall
Amount: 30$ USD
Date/time: 19-12-2020 2:27:40 PM
Transcation id: 3S61XG55Z9F

Date of experience: December 19, 2020
IxBet S. 1xbet Rep
over a year old

Dear Waqas M.,

We checked your account no. 249598927. Now you need to contact the Support Service - info-en(at)1xbet-team.com with your client ID and with the confirmation of your payment. It might be a bank statement

Best regards,
The 1xBet Support

Azerbaijan
1 review
0 helpful votes
Follow Camal S.
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I don't advise anybody.
December 15, 2020

1xbet refuses my withdrawal. They are requesting my webmoney transaction history. There are transactions that I do not want third parties to know. Why should I send my transaction history? I sent all the documents. But they don't send my money yet. This is my second withdrawal. I have 69.74 usd in my account

Date of experience: December 15, 2020
IxBet S. 1xbet Rep
over a year old

Dear Camal S.,

Thank you for your review. As we can see you go through the standard verification procedure according to the 1xBet Rule. Please contact us via the next email - public. Relations(at)1xpartner.com and provide us with your client ID. Use@ instead of (at)

Best regards,
The 1xBet Support

Malaysia
1 review
1 helpful vote
Follow ZAHRADDEEN S.
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Review 1xmalaysia
December 6, 2020

The site has one of the best odds, the only problem is with them is slow payout especially 1xmalysia. It toke me days overall to withdraw my winning however overall satisfied with the site... and pls change your rule for bonus used you cant withdraw

Date of experience: December 5, 2020
IxBet S. 1xbet Rep
over a year old

Dear ZAHRADDEEN S.,

Thank you for your review. Every opinion is important to us. If you have any questions or comments, please contact us via the next email - public. Relations(at)1xpartner.com. Use@ instead of (at). We will be happy to help you with any case

Best regards,
The 1xBet Support