On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally favorable reputation, highlighted by its efficient customer support across multiple channels and user-friendly platform, which enhances the betting experience for both beginners and seasoned users. Many customers appreciate the variety of promotional offers and bonuses, contributing to overall satisfaction. However, concerns arise regarding the clarity of promotional terms and the limitations on withdrawal processes, which some users find restrictive. Additionally, while the platform is praised for its technical performance, there are suggestions for expanding its accessibility in more regions. Overall, the sentiment reflects a strong commitment to customer support and engagement.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Scam company. Be carefull, search about it on internet. They request documents by postmail and they didn t catch the letters, this way they cant finish the id validation and we can t withdraw our money
Please stay away from 1xbet they are unreliable, bad customer support, fraudulent, arrogant and to crown it all very unprofessional. They will allow you to make deposit upon deposits but the day you win they will remove your verified withdrawal method and make you send all the information about your life down to making you take selfies of yourself while holding your ID even at that when you send all these information to them, they won't still verify you. They hate when people win all they want to do is just take your money.
I am filing a lawsuit against 1xbet company full disclosure will be posted shortly.
1xbet messed with the wrong person.
Mic drops!
Dear R A.,
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Hello
I am contacting you since to date I have still not received the transfer of the amount of 1000 euro validated by your services on 02/02 with the request number *******
I just contacted customer service who asked me to send you an email so that you can solve my problem.
I waited the 7 working days delay since the validation of the request and the money is still not in my account.
I am enclosing a copy of my transaction statements received from you over the last 3 months. Updated this morning at 11 a.m.
I thank you in advance for your return and count on your seriousness so that my problem is solved to take full advantage of 1xbet.
Cordially
Mehdi Charikh
*******
Dear CHARIKH M.,
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We'll check all the information and get back to you with an answer
All the best,
The 1xBet Support
There is different between humans and nonhumans. Human are people who understand when someone is in pain and nonhuman will never understand your pain. 1xbet will never give you your money with no Mercy the money you work hard for and deposit 1xbet will never let you have that money and why do government allowed such scams to take peoples money. They will find a way to ask you an impossible things to find excuse to stuck your money. If you want to download this app never ever believe those 5star is scam the are all teams my money was stuck I know up to 10 people their money was stuck 1xbet can't let you have your money no matter what and their customers support will treated you and said they will block your account and they will tell you words that will hurt your heart. I know maybe this people they work with government but I know 1 Dey in their life the will receive the punishment no matter what this am sure. 1XBET you can enjoy my money as you all want good luck
Dear Wood C.,
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
1xbet are not scammers, they are THIEVES
I'm a member in the market technician association, member in the international managerial accountants association, both are the most prestigious entities in economics and managerial accountants world, by far I've never experienced a gambling site or any other site worse than 1xbet, they literally took 300 pounds from me and never refund it, they just lost them, I'll provide the whole story with screenshots of every detail of what happened soon, for now I went to the police office yesterday and we're preparing to sue them to get compensation, you'll find in the attached picture that they took my money and didn't credit them
Dear Mohamed S.,
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and the screenshot). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
I join 1xbet 6 month ago and I playing cricket batting. I win or loss but all going smoothly but once a day I added money through phonepe and 1xbet account show money added but it can't be used because of your account was on hold.
I contacted to security department and provided documents as per requirement but he told me we need a bank letter head document and this issue not been solved from 2 month and my money are hold in this account.
I experience a very bad with 1xbet.
Dear Sagar C.,
Thank you for your feedback.
If you are customer of 1xBet Company and faced with controversial situation, describe it please to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID number. We will check all the information and provide you with the answer there
All the best,
The 1xBet Support
Sir i have deposited through airtm.
Now i want to withdraw, but i cannot do it.
Please look what is the problem.
Same method.
My user ID is *******
Dear MOHAMMAD A.,
Thank you for your feedback.
Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. Com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Hi my gaming account number is *******. I have deposited ******* on 19th of december and never got credited to my account. You guys told me i will get the refund within 14 days it's over 27 days. I have send you my bank statement on a daily basis till now. Please refund my money
Dear Pritam K.,
Thank you for your review.
The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
I don't think I've received such bad service from a betting site in my life. I've been trying to withdraw my funds for a couple of months now with no luck. The whatsapp chat is just ridiculous... Whoever is writing the messages is terribly rude and when you about to get an answer they send a generated response and don't respond again. Ive also tried the chat and no one ever responds... Every time a try make a withdrawal they reject it... I'm beginning to think this site is a scam!
Dear Dean V.,
Thank for your review
To understand all the situation, please describe your question in more details with providing your client ID and the exact date, time, amount of your transaction and your client ID
We will surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
One of the bookies I usually bet with. Satisfied. I have not noticed any serious problems so far. 1xbet has a cool line, convenient system of quick bets, numerous payment options. Moreover, I've received a nice welcome bonus, when started playing
Dear Adofo,
Thank you very much for your review! Take care and good luck with your future bets!
All the best,
The 1xBet Support
Here 1xbet call center is very wrost, they won't reply to your message or mails... I had a experience more then 5 time, when I bet on game after winning I have not recieved winning prize, even I loose I what bet also... so be careful... better choose different app instead of this... half an hour back they theft 1900rs from my account... also no rely from customer service team.
Dear Shivanagouda,
Thank you for your feedback! In this case please consider writing to our 1xBet Official page - https://www.facebook.com/1xbet.ind/, where you can surely the get the help needed regarding your situation. Describe your situatiion fully there and provide your gaming ID.
All the best,
They got our money and not credited to our 1x bet, They simply telling we need 3 hours, 1day like that and then they are not credited to our account. Even call, mail, chat support also they are not ready to give a reply.
Dear Shivaprasada Y.,
Thank for your review. To understand the whole situation, please describe your situation in more details to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and provide your client ID. We will surely check all the necessary information and get back to you with an answer
This is scam when you withdraw the small amount it's ok but when you try withdraw more than1000 then site refuse to withdraw
Dear Mohan N.,
In this case please consider writing to our 1xBet Official page - https://www.facebook.com/1xbet.ind/, where you can surely the get the help needed regarding your situation
All the best,
The 1xBet Support
I am totally fade up with 1xbet and its support teams are good for nothing. I have three deposit in pending. Its been like two months. I submitted all documents through email several times. This my third review in trustpilot and everytime i get feedback from them saying contact their support team but They have no intention to give our money back. I am trully tired of their lies. They are full of liers, cheaters.my id *******.
Dear Rakib H.,
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Recently, I've deposited, bet and won $500.1xbet asked me for verification. I have provided all requested documents. After the confirmation, I received everything. Good. Will continue playing
Dear Ab K.,
Thank you very much for your feedback!
Really disappointed by 1xbet. I have been using 1xbet for a long time and had no issues. On 19th November i used bank transfer option to deposit money *******PKR into my account and after transferring money i created deposit request but money wasnt credited into my account. I asked the guy on chat support and they said that they havent received the money. I filed a complaint with my bank and i was informed that the money was sent to the account the very same day. I sent all the transaction details, deposit slips, confirmation emails and my bank account statement at *******@1xbet-team.com but no one replys there. Now after providing all the documentations even the chat support has a default message saying to wait, they act like bots, not listening to what customer is saying and only saying that to wait. Its 26th November and still there is no response.
I had been a loyal customer of 1xbet but after such behaviour and stealing my funds im afraid to say that i wont be using any of your services ever again.
If you guys really do care for your customers then atleast resolve the issue on priority basis. My account id is: *******
Dear Ahmad S.!
Thank you for your review. We kindly ask you to specify the exact date, time, amount of your transaction, payment system and your client ID. We will surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Takes a little getting used to, but surprisingly pretty good. I really like the variety of casino and sports betting brought straight to the convenience of your home and smartphone... so I'd say its worth it. If you are concerned about your account or payout, simply send them a chat. Customer service will respond promptly
Dear George G.!
Thank you for the review and for choosing our bookmaker company!
Best regards,
The 1xBet Support
Company that does illegal bootleg up loading will be honest. They are a scam. Good reviews are fake.
Dear tony l.,
Thank for your review. To understand all situation, please describe your question in more details with providing your client ID. We will definitely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
I wonder how long it takes for custom er support to attend to a request. I have been trying to get my 2FA authentication deactivated as i misplaced my phone that has the Google authenticator. Sent several emails with the requested ID. No response. It seems like I am in for a wait till eternity and my request will never be honored. It is really tiring
Dear Oluseyi A.,
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID
You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Hi there,
My ID: *******
Note: Going forward we are not depositing any further amounts till the issue is resolved and if it is not resolved will be closing the account and advise all my mates to do the same. I do not have time to write emails on your negligence. You guys taking ages on responding
This is the 5th time the transaction went through but the amount was not deposited to my betting account. How many times do I have to complain and wait for the return of my deposited money?
This is happening regularly with the payment gateways and taking ages to respond
Following four transactions to Easemykart and Fabshopco happened through paydoor9 gateway.
And i received thank you messages as shown below in the attachment but money did not credited to my betting account
Transactions happened on
27-OCT-2021: Ease My Kart 5000 INR
27-OCT-2021: Fabshopco 4500 INR
30-OCT-2021: Ease My Kart 5000 INR
31-OCT-2021: Ease My Kart ******* INR
11-NOV-2021: Acadewe. ******* INR
I've tried reaching out on facebook and chatting but no response and i do not have all the time to just follow up on your mistakes. Do the needful
Dear DEEPAK b.!
Thank you for your review.
To resolve your question as quickly as possible, we kindly ask you to contact our Support Service - info-ind@1xbet-team.com directly with providing your client ID and all details about your payments. You will surely receive the help needed on this situation.
Best regards,
The 1xBet Support
Answer: As big football fan - I like it. 1xbet is good bookmaker and surely not a scam, or something like this. Its licensed by Curacao, which allows gambling, betting on lotteries, live casino, slots, TV games and other forms of entertainment. I have been playing with them for several years now, and I can safely recommend 1xbet to everyone who is interested in betting.
Answer: SBI and indian bank global master card debit cards are confirm accepted in 1xbet. I'm using them right now.
Answer: I really like their app not only because it's easier to use than desktop ver. But also because their app is much more user-friendly than other bookie's P.S. I'm apple user so obviously I use ios ver. Can't be sure about android ver.
Answer: Hello! You can familiarize yourself with a plethora of bonuses provided to us by clicking "Promo" on the upper part of our website
Answer: Dear PINAPOLU S., please specify the exact date, time and amount of your withdrawal to our email - public. Relations(at)1xpartner.com. Also, provide us with your client ID. We will check all the information
Answer: Hello! Usually the verification of the specific document takes up to 73 hours by the Security Department, as per the Terms & Conditions. Please wait until you've received the letter from the Security Department Team
Answer: Hello! In this case, please consider contacting the Support Mail at info-en@1xbet-team.com. There, provide the details and the context of your situation and you will be assisted with your case
Answer: Hello! Please provide more info with the screenshots of what do you mean to us at public.relations@1xpartner.com so that we could assist you with that
Dear fernando r.,
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support