Horrible company. After 45 days and still no refund. My Order #*******. I stupidly spent more than $3k trying to purchase from them. Please don't purchase from these scammers!
Never delivered my order. Had to chase a refund for 3 months and just got I gnoses until they could be bothered to reply and constantly was fobbed off
Please do yourselves a massive favor and find another online website to do your shopping. THIS COMPANY IS NOT TRUSTWORTHY
I Ordered goods worth USD90+ in December 2019 and was immediately sent an email stating the merchant could not fulfill and my order was cancelled with a promise of a full refund in 30 working days. This is March 2020 and after numerous emails asking for my refund, I have been fobbed off and ignored and I still have not received a single cent of MY money back. And it seems I am not their only victim.
DO NOT GIVE THEM YOUR MONEY! Scam website! YOU HAVE BEEN WARNED!
Very please with my purchase which was a bargain, compared to other companies. Customer Service communication was second to none. Would definitely recommend
Excellent customer service. They kept me very well informed on the order and regular updates on delivery times. Also called to see if the order had been received
Even though the product i wanted was not available to ship to my country, the customer service team handled the entire process very efficiently and courteously.
Good job!
I NEVER RECEIVED THE ITEM I PURCHASED, BUT THE CUSTOMER SERVICE WAS OUTSTANDING, WITH FOLLOW-UPS BY WRITTEN E-MAILS, TELEPHONE CALLS, AND APOLOGIES. I WILL ATTEMPT TO REORDER MY ITEM BECAUSE OF THE SERVICE WHICH WAS EXTENDED. I DID RECEIVE MY REFUND WITHIN A TIMELY MANNER
PROOF OF PURCHASE, ORDER NUMBER *******942
Watch out buying from this website, I was told item was out of stock, they told me they would refund the money. Still waiting 2 months later and they have not replied to my emails. Terrible
If you read this, DO NOT BUY ANYTHING HERE, DON'T EVEN THINK ABOUT IT, IT'S A SCAM. I bought a couple of discontinued items in my country, Spain, and when a few days before delivery I received an email explaining that due to a bureaucratic issue between both countries, legislative logistical issues, my order could not be shipped. I requested a refund to my credit card and they accepted, claiming that it would take up to 30 days to see the refunded amount. They suggested giving me credit on another product and I declined. The first few days I received a response to my emails, but when I threatened to report the issue through my bank's insurance, they then cut off communication. I have not heard from them for 2 months. I see the credit in my account at 1OUTLETS but I know that even if I try to spend it on another product, the same thing would happen again, the product would NEVER be sent. I have seen other users comment the same thing. I am currently trying to get the money back through my bank's credit card insurance. I wish I would have read reviews like this in time and saved myself this big upset. I spent 88 EUR.
However my order was cancelled, the process for information and refund is clear and well informed. Appreciate your work and I know it must be a busy time for your guys. Thanks!
I've been buying through 1Outlets.com for pass year and 1Outlets.com has always come through for me. No purchases too small or difficult. Always a pleasure doing business with 1Outlets.com
Ken
Hi just letting you know that I received my Varnish today. Thank you so much for your support. Hope you have a very Merry Christmas and wishing you all the best for the new year.
I have checked my account and yes the refund has been made. Thank you so much for the prompt reply. I really do appreciate it. I really want to purchase the item again in 1Outlets.com.
They have been helpful in resolving my case on the shipment that I didn't receive on time. They have been in constant contact with me via email whilst providing me updates.
I was being updated every now and then, the customer service were supportive and I appreciate most the delivery of my item which came perfectly on time.
My purchase did not materialize because of a delivery issue to my country. However the support team provided timely and clear update on the status and refund.
Two orders needed for refund, staff are very helpful to follow-up till the refund settled as to ensure I have received full refund from credit card bank.
Staff is very responsive to my emails which gives me the assurance that my order is being monitored. A shorter duration for the delivery would be great.
Your staff was really helpful, kind and friendly to me, they answered me quickly and took good care of my order. I'm very satisfied and thank you all for your support.
Thank you for a refund on an item that could not ship. Though there was a lengthily delay in the refund the team soon sorted it out even, giving time to make a phone call to assure me of the refund.
Overview
1outlets.com has a rating of 2.3 stars from 587 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1outlets.com most frequently mention credit card, full refund and total scam. 1outlets.com ranks 546th among Discount Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members