1outlets.com

Your support is excellent. The merchant was unable to supply for my requirement but the refund had gone through, I'm fully satisfied with your honest service.

Placed an order at 28 March 2019 under #*******. Was informed that item will take 20-30 days to arrive.

Was informed (after sending an email) 40 days later that the merchant was not able to ship out and had to cancel the order. Kendall also mentioned that a refund will be processed and ensured that it will be credited back to my account.

Till today I have not receive the funds or any updates pertaining to the refund.

DO NOT PURCHASE FROM THIS COMPANY!

Items arrived but was wrong and now refuse to refund me. Tried for 3 months with email but they will not reply and had no refund. Stay away from this company!

I placed an order on 23rd February 22, paid for goods, order accepted, 18th March advises order processed & 7-14 days til delivery. 22nd March order cancelled due to import problems. 24th March We emailed them and were advised a refund would be processed & they agreed & confirmed by email that this would take 5-30 working days. After over a dozen emails & phonecalls we realised we were never going to see our money again so mid June we contacted our bank who asked us to email again asking for a refund & when this didn't come through they reversed the original transaction so we got our money back thanks only to our bank. To top it off 1Outlets then emailed us the same day and claimed they had refunded us and wanted confirmation that we had received the refund. Don't purchase anything from 1Outlets - they are a scam.

The staff were friendly, helpful and polite. I am very happy to report that my package finally arrived this morning and that all appears to be as expected. Thank you!

Bought something 2 years ago they charged me for it but they didnt have it in stock so it was never even sent but they wouldnt return my money n said i had a credit instore.I was furious but still i bought something else i didnt really want just to use it up and once again they didnt have it and so it goes on i think i bought at 4 different times and each time it was cancelled till they finnally agreed to give my money back but then the refund has never appeared in my account.This company is fraudulant and trouble dont ever buy from them.Crooks mega.

Hope you are well. I am glad to say that I finally received my order today half an hour ago. I thank you very much for your patience. Wish you good luck. Kind Regards.

This website is an illegal SCAM! Do not buy from them!

Why?

They list thousands of products on their website - all of which are not theirs. If you look closely, the product descriptions are incomplete and have been scraped in bulk from other websites. The website says all products are "In stock" - but this is a lie.

Once you place your order and pay, they will send you a note after 3-4 weeks that says: "I am Sorry. We have to cancel this order." HOWEVER, their fine print says they will only give you back store credit, not a refund (even though they call it a 'Refund').

I have now been through this 'order > credit > re-order' cycle 3 times. You place the order, and 3-4 weeks later you get the "I'm sorry" email.

After the 2nd incomplete order I complained and they asked me to email them before I placed the next order so they could double-check that they could actually fulfil the order. I did so and they immediately emailed back:
"We are very happy to inform you that the items you are looking for are available now. Thus, you can place an order right today and we can proceed with your order asap."

So after receiving their confirmation I placed my order, only to hear nearly 1 month on that they cannot deliver once again.

They also skim in the store credit they give you - so you might have paid $40, but they might give you credit of $38. The old 'Exchange rate' excuse - yeah right!

How NZ let's them operate a scam site on a NZ domain at 1outlets.nz is criminal.

In short - don't order from them - they are major scammers.

Ordered items cancelled because supplier couldn't supply asked for refund said will take 30 days emailed several times said being processed. Now over 6 months. They are just scammers.

They told me that the goods cannot be sent to my country but never returned the money back. A wll organised international (Asian) gang of cheaters. Very dangerous! Beware those thieves

Items including face masks were available at the time when i made the purchase and payment, only after a month i was then informed that items which i've purchased and paid for some strange reason becomes unavailable, another additional month to process the refund. I have made repeated attempts on delivery status

Good news is that they have offered me a humble Promo code, which will go into the delete box
USD 10 Off your next purchase (valid till 1-Mar-2020)
Promo Code: HappyValentine
(It's for you, you must log-in to your account to use)