1A Auto

I would give them 0 stars if I could. I ordered $1200 worth of parts from them for my 2010 Odyssey EX-L in November 2022. However, then I had some life events take precedence & wasn't able to install the plugs & coil packs until March 2023. When I went to install them, I found both the plugs and packs were wrong -- they didn't fit in my vehicle. Since I had my car pulled apart, I went to AutoZone, who set me up with the correct parts. I contacted their customer service, who promptly refused to do anything to make it right, based solely on the fact that I was outside of the return window. They refused to consider the fact that they made a mistake in their order fulfillment. I will never buy anything from this company again.

The only reason I ordered the brake kit from 1A and not the 8 other websites that were actually cheaper is because they guaranteed a delivery the next day. Well the next day came and went. All they do is blame it on UPS. Of course you cannot get a hold of anyone at UPS so no updates where these parts are. Meanwhile my truck is on a left in all taken apart while my mechanic waits on parts that were supposed to be there today. I noticed they only reply to positive reviews. I will never order from this company again. Customer service? An apology is not customer service. What a joke

Ordered $225 in parts but needed to return them and was told it would be$70 for return shipping. I sent the parts and they sent me back $115 after I had to inquire on when I'd receive a refund... WTF
Definitely won't be doing anymore business with these folks

I got ball joints for my 03 CR-V back in October and had them installed. Come to find out now the rubber that protects them is already cracking and ripping which was the whole point I replaced them. Only difference is the old ones were 20 years old and these are 4 months old. Called customer service to report my findings and ask for a refund and they basically said we can give you a new set which defeats the purpose. I would be calling back within half a year for the same problem! So basically I can't have my money but I can have another defective part. TRQ, Trusted (you can't trust them to give you good parts), Reliable ( you can't rely on good policies and customer service), and "quality" well that speaks for itself. First and last time buying from here. Other buyers beware!

A1 Auto when above and beyond to help me with the corner lamps and responded quick with every email,i will make them one of store to buy from again on my list. Great seller and best communications Thank you

I bought a replacement wheel hub for my 2006 Ford Explorer Eddie Bauer and was shocked to have it shipped to me in just two days...Amazon doesn't even get here in under 4 days anymore and the shipping was FREE! The part was an excellent fit both for the hub and the brake cable connecting up the speed sensor. I was so nice to tear into the job and get it done, and 1A Auto even has top quality videos to walk you through the repair with tips and suggestions supplementing the basic instruction. Very positive experience this time, and every time! Thanks, 1A Auto!

I ordered parts for my car on 9/11/20. Were to be delivered 9/15/20. I called about the parts today and was told the order was cancelled because of some fraud protection B. S. This is the second time this has happened! The lady I spoke with said I could reorder. Then she informed me that they are out of stock on the right headlight that was part of a package deal. I will be taking my business elsewhere! Had to give 1 star because there was no place for 0 stars.

I purchased an order for over $200. It was a bundle of parts, they sent the wrong parts but because it was past the 60 day return window they said there was nothing they could do to make it right. Now I'm stuck with parts that don't fit. If you buy from them make sure you install the parts prior to the 60 day deadline. It's extremely strict.

Order was cancelled without my knowledge per some security policy that you have to be In the same zip code when you order to protect people from using stolen credit cards. This means you can't order from work or anywhere outside if there zip code. I was just one city over. I can see if I was in a different state. I ordered my parts for the next day but wasted my time. I love their videos so I just thought I'd give them a try but I never will again. Amazon or Ebay for me from now on.

I ordered a condenser for my 2017 dodge challenger. The original is black as it shows through the grill and the color helps blend it into the facia and make it not noticeable. Their pictures clearly showed a black unit. I received a silver one. Well in TX u need the AC so beingbthat all ports matched I installed it but looks terrible from the front as it now looks like my car had some silver added to its teeth.
Sent an email to support. They say the are sorry and that it should have been black as shown on the site when ordered and to send pictures of the part and the part numbers of the box so they could escalate the issue. I did all that. No answer and on my follow up days later, they say u got the right part and installed so there's nothing we can do. In essence no honesty from these site. All pictures included high Def showed the item to match in ports and color to my car. But they sent me something else. And then tried to tell me.i ordered what I got! Infuriating.