1A Auto

The only reason they get a one star is because the woman I spoke with for customer service was polite. These folks claim they test and stand by their products but when push comes to shove they're a joke. Both radiators I ordered from them arrived either damaged or leaked coolant faster than I could put it in the reservoir. The water pump I bought deteriorated upon the first time I started my vehicle. Their product quality, and supposed quality assurance they promote is nothing but a joke and the products they swindle their customers with is cheaply made and poorly handled.

Ordered a break kit for my 2013 Audi A4, did the front breaks just fine, had the back breaks broken down on one wheel and was going to put the new pads on when I noticed the anti vibration clips they sent looked nothing like the ones I pulled off, they were the wrong ones. Had no choice but to go to a local Audi dealer and get the correct clips as the ones I had pulled off were so rusted they cracked. When I complained and asked to be compensated for the locally sourced clips (which Audi charged $92.50 for) they just gave me the run around, saying there was no issue with the equipment they sent (even though I sent photos of the 2 clips side by side showing the difference). After complaining repeatedly they finally reimbursed me $22.07, will never do business with them again.

I got the wrong piece I have waited since may 12 today is may 27 and to date i have not had any reply. I am very disappointed in the customer service, my advice is that you do not buy from this place, because if something goes wrong, you are in the wrong place to receive help, better support your local auto parts dealer, they will thank you

I've ordered from them many times and have been extremely happy overall. But far more important is that they make detailed YouTube videos on how to fix your car which are unparalleled! Before I saw their videos, I had to pay so much at auto repair shops. No more! I bought a jack, jack stands, other basic tools like ratchet sets (and the all important breaker bar for stubborn bolts), and now do most all the repairs on my 2015 Toyota Prius myself. It was incredibly empowering and liberating. I save so much money. I can understand that not everything is perfect as I read other reviews, but they are really doing a great public service by making it easy to DIY. (I swear I am not an employee or business partner writing this review, it is a sincere feeling of immense gratitude that I have in having this company help me and others so much).

Received one front rotor in a badly damaged thin box. I called and the representative said they would overnight me the missing rotor. Not only did I not receive it the next day, they didn't send the package out until 2 days later with regular ground shipping which said it would be delivered today 5 days later but now it says it will come in a few more days due to a delay. I will NEVER order from this site again. Couldn't even get an apology. I will be returning all of their parts. This leaves a bad taste in my mouth.

Was very disappointed in the quality of parts that my husband and I purchased. We purchased a complete set of tire rods and wheel bearing for his 06 dodge ram. Not even a year past and his truck started roaring once again. Today after taking his truck to the mechanic we found out the wheel bearing need replacing again. Same mechanic which replaced the ones from A1 auto. Spent $200 with A1 and had to spend $500 today for parts and labor wish we had just gone this route instead of buying parts from your company. We want be ordering any more parts from your company. There not worth their value especially when you have to have replace the same parts that didn't even last a year.

I purchased a set of headlights for my 07 Tacoma, nice looking headlights and came with bulbs. Reached out to the company twice because 3-4 months after purchase I got extreme condensation inside in both, to the point where it's effecting the light produced at night. Haven't heard back from 1aauto, and wrote a review on their site for the part which never went through or was deleted, and now there is no option to write another one. Very disappointed seeing how the headlights I got weren't cheap, and the did not last long at all..

Have to revise my negative review but only just a bit. It took a while with multiple emailing and eventually an email to the ceo. Finally got them to refund my purchase but it wasn't easy. The problem I have with them now is that they actually went in and deleted my account so that I can't give their products any kind of reviews. Thats that way they want to be I guess. Guess they don't want me as a customer either! Must be nice to be filthy rich. From now on I'll support my local parts store and not have to worry about my purchases here.

I received my order of a complete brake set including rotors and ceramic pads for my 2008 Mustang.
Brake pads incorporate 2 each return springs peened in place.
During installation, 1 return spring and retainer separated from pad due to poor peening.
Complete set required removal, contacted 1AAUTO for warranty support.
Initial company response denied warranty claim, followed by agreement for brake pad refund.
Warranty support was greatly appreciated & I have revised my rating from 1 star to 4.
Tom J

In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.

I've ordered parts from 1A Auto several times. I consistently get quality products arriving at my door faster than I would ever expect. I've tried to save by shopping around, but I can't find the same quality parts, super fast shipping, and excellent customer service that I get from 1A Auto. Try them and you'll never shop around again.

Delivery was on time and replacement lights fit perfect. No more haze brand new clear lenses. Pain in the butt to put it but so worth it.
Sent with photos -sorry the first two I couldn't get to rotate.

Fan assembly arrived on Tuesday stopped working Wednesday so I call in ask for a refund or store credit that's when am informed about their policy of no refund or store credit for electrical items. No where on there site did they mentioned that small detail. I wouldn't even buy a door handle from this company. What good is a warranty if you have to replace part every other week?

I was very descriptive with my review on 1A Auto's website of their headlamps & parking lamps quality but they removed my comments. I wasn't derogatory, but I did say crap, which they are. They say their headlamps mirror OEM lamps. Not even close. The mounting pin didn't line up on either headlamp and the parking lamp's hole for the marker light sockets were deformed. After some modifications I finally got to turn on the lights. Passenger side ok. Driver's side appears to have shadows when casting lights on a wall. My original lamps went 16 years! Doubt these will make it 16 months if that. Buy if you want and see for yourself.

I don't typically write these, however, this warrants a review to warn other customers. I will never purchase another thing by this company - I bought brakes and rotors for $263 and my refund is that amount minus shipping costs. So I am losing out on $100. You are better off going to a local Auto Parts store or buy from a reputable company who offers free returns. I didn't even open any of the boxes. That was my experience with this company and never again.

Drop in assembly Quick and easy perfect replacement part, worst thing is dropping the fuel tank ( no fault of the part) fast shipping would recommend to anyone that needs parts! No trouble go exactly what I ordered fit perfect! Thanks 1A your name fits your service #1