1A AutoReviews 506

I do recommend 1A Auto, if you are looking for Is quality parts and quality service because that is all I ever experience with them. I have five car's and 1A Auto is my first choice every time, so I highly recommend them to everyone and this is a true statement. Cheech MacDonald (High Point, NC)

Had inner and outer tie rods installed on my 2010 Altima Sedan. The outer tie rods lasted less than an year on my car before my wheel became loose on the drivers side, had to replace them again. Got new ones from rock auto recently and they look slot stronger.

The supervisor "Emma" is very knowledgeable & professional! Thank you 1A Auto for your exceptional service!

1A AUTO website is very disorganized. When trying to buy two wheel hub assemblies for a 2011 camaro, you only have 3 options for the vehicle, Ls, Lt, and SS with manual transmission. I didn't know the transmission had anything to do with the wheel hub assemblies and other people answering questions on the website and the YouTube video didn't know either (answering "transmission doesn't matter"). Also a question was asked if this part would work for automatic transmission, and the 1A representative just responded that would saying this video is applicable. I installed the wheel bearings following the video. And I come to find out the bearings are slightly bigger than the ones I have. Going back to the their website and not understanding how this happened. The gentlemen I spoke to didn't even have another option to get the correct bearings. A day goes by and I now get a million emails I click on a different wheel bearing. And low and behold the bearings say "auto transmission" so instead of having a nice drop down manual with ALL the options, you have to find a specific titled wheel bearing to get the correct one. All other websites like auto stores have the drop down menu in on location that you enter your car info in and you find the part. Wasted money and definitely a waste of time all when a simple website configuration would solve it.

I ordered a vehicle part based on one of their videos. Part arrived, upon opening the box clearly it did not match the video or the part on my vehicle. The part I received had a round connector, mine is rectangular. No hope of a match. I did not take it out of the part box, closed it, put it back in original shipper. A1Auto "kindly requested" I pay return shipping which I declined. They offered $17 "discounted" (?) UPS return shipping but I used USPS for $14. They received it (tracking number) 2 weeks ago, no $72 refund to date. And the part I received round connector was scuffed like it had been used. I will send them an invoice for the $14.

Yes you may see good things written here about them, but trust me that the bad reviews are what you need to be aware of! They are all very TRUE. FAULTY BRAKE PAD/ROTORS DO NOT BUY This CHEAP CHINESE MADE STUFF. You are better off paying the extra bit at your local auto store to avoid the massive amount you will be paying to ship it back when you realize it's all CHEAP!

Ordered Eagle Eyes tail light on Sunday 9/25/22 with express shipping. Received Wednesday 9/28/22. It looks and operates just like the original.

Im very disappointed with this company and will never buy from them again
1- when they send the wrong part they make you wait and ask you for photos a a bunch of crap just to make it hard to return
2- i returned 1item because I decided it was not needed and let them deduct the cost of the return from my refund … well they estimated the cost of the return 25 dollars but they actually charge 41 dollars. Not very transparent and honest company if you ask me
I rather buy parts at my local store from now on
I dont recommend this company

Hardware parts were missing from delivery, but received replacement package. You sent more than I asked for though. "Jordan" gave me a hard time, wanted my VIN # and such, all for $5 worth of missing hardware. He must have misunderstood, since he eventually sent me the entire order instead of just the hardware (parking brake pins and clips). That's ok. I am guessing he doesn't know much about auto parts. Wait, he works for an auto parts dealer. Weird.
I do appreciate1A Auto. I think 1A Auto is the best online parts dealer. Thank You!

I have used 1Aauto several times in the past & all went well.
However, that was not the case this time.
I ordered pads & rotors for my 2002 Chevy Silverado. As always I spent quite a bit of time making sure the product was appropriate for my vehicle. The parts came quickly.
When I went to do the rear brakes, the rotor was too small to go over the parking brake mechanism.
I called them to exchange them. After answering a lot of questions and repeating my issue a few times and after a long wait on hold on the phone, I was told they do not have the proper parts for my truck. But it's OK, I was told - I can return them for a
Refund.
BUT!
The refund was MINUS $110.00 for shipping!
Why am I required to pay shipping for a product which on their website, did not have all the information required for me to select the proper part - or move on because the don't carry the part I need?
I've told a bunch of people about A1Auto & encouraged them to use them.
I will be telling those same people not to do business with them.
I WILL NOT order from 1AAuto again.
The fact that 1AAuto sold me the wrong parts is due to a lack of sufficient information on their website.
1AAuto should pay the $110.00 to return the parts! The error was their responsibility.