1A Auto

I ordered a vehicle part based on one of their videos. Part arrived, upon opening the box clearly it did not match the video or the part on my vehicle. The part I received had a round connector, mine is rectangular. No hope of a match. I did not take it out of the part box, closed it, put it back in original shipper. A1Auto "kindly requested" I pay return shipping which I declined. They offered $17 "discounted" (?) UPS return shipping but I used USPS for $14. They received it (tracking number) 2 weeks ago, no $72 refund to date. And the part I received round connector was scuffed like it had been used. I will send them an invoice for the $14.

Bought struts for my car guaranteed to fit part did not fit. They tried to renege on guarantee to fit and then tried to charge me for return shipping. Still waiting for my refund. I am sure they will try and keep part of it to cover their mistake I have never seen such a dishonest company online

Purchased 4 O2 sensors. Front 2, upstream went out. They wanted 2 things: 1. Vin # 2. Transmission ID. How am I to crawl under my SUV to find the transmission ID? Vehicle was a Suburban purchased in Nov 2020 w/77K original miles. Be warned! Use only Bosch or AC Delco--not their junk coming from China!

Gets even better! Once they got the Vin#--they claimed I purchased the wrong item--even though they sold it to me as the correct one.! Once they get your money... they are done with you!

Terrible people... Terrible service... Beware!

Ordered almost a complete replacement for the braking and steering on my 2006 Saturn Vue (Pads, Rotor, and Hub and wheel bearing assembly) a few months ago. Finally got time off or work to be able to change out the parts, making sure to follow manufacturing torque specs for all. I've replaced the parts in the past so was confident that it was done properly. The front driver side wheel bearing popped only 2 days after install. Had a mechanic pull both hubs and pull the bearing from it for new ones. Attempted to contact 1A Auto to make a complaint about fautly parts, they rufused to do anything due to the part being tampered and blame the issue on incorrect torque. Never will use their products and will make sure others in the area are aware of this crappy business

Don't understand why they advertise free 3 day delivery! Bought parts on 8th! I didn't purchase before 2 pm! So part's shipped out on the 9th! Ok, all good! Start tracking order and find out three days just turned into 6 days, tracking says will be delivered Monday the 15th! Really needed parts to repair my truck for getting to work Monday! 3 to 4 Day free delivery would have at least had them to me by Saturday! Come on guys, why sell me on it and not deliver it like you claimed and advertised it!? Just disappointed! Thanks Ronnie Hawthorne, rear wheel bearing buyer!

I called to make and order, didn't have to wait more than a minute to get Destiny take my call. She was very knowledgeable of what I was asking for. The part I like the most was the check out where you don't have to give your card information to her, I did it directly with my phone. If I were in a public place and have to give my card information anyone could hear it. By the way, I made my order yesterday, May 19th, 2022, the part was shipped already as of today, May 20th, 2022. Thanks 1A AUTO. Will do business again with your company.

Purchased a radiator fan assembly in July, it broke slung parts through radiator. Had to replace radiator and fix fan assembly. They were willing to replace fan assembly but not compensate for $160.92 radiator and tow bill $95 plus antifreeze $24 due to their faulty part. They wouldn't even reimburse me the cost of the fan$113. They don't stand behind there product. Your product failed causing other damage you should be liable.

I bought axle from them and it was delivered in 2-3 days and I installed it and everything was good for couple days. Then I started hearing noises from it and vibration. So I sent a email to 1a auto the the axle is defective and next day I received email letting me know that New axle is on it way and they apologize for the inconveniences and if they can do anything else for me because what happened. I am grateful for this fast reply and sending new part right away. I don't see anymore many companies do it this for their customers and giving awesome customer service like 1A auto did for me. I would recommend it 1A auto to everyone. They have good prices and free shipping and great customer service. Thank you.

Junk do not waste your time and money. These parts are junk. Inner and outter tierods lasted less than a year. 7000 miles. Called them about the lifetime warranty and after hours of waiting for them to call me back after being on hold for hours someone called me back that sound like he knew nothing about nothing. I told him his parts was junk and the company would not get another penny of my money. No way I'd put anymore of the junk on any customer or personal vehicle. GARBAGE!

I ordered several parts in one shipment. Parts all fit exactly as they should. I had one part that had threads damaged and nut wouldn't go on. I contacted 1A Auto and replacement part was shipped that day. No questions asked. Good prices, fast shipping and great customer service.

I ordered one brake kit, I received one confirmation email for the order I placed confirming I only bought one kit. They sent me two brake kits, charged me twice and won't refund me! That is THEFT! FRAUD! This business is crooked and needs to be shut down.

I've used 1A auto for the past few years for myself and my company trucks. The last straw was when I ordered rear rotors and pads and once again, they sent the wrong pads. I have a shelf full of wrong parts. What was different about this order gone bad was that the woman on the phone with me for customer service. She could've cared less that I had the wrong parts. I called on a sat afternoon and the best she could do for a replacement was on that following Wednesday. I went to a local place and purchased the pads I needed. Not only did the parts come on Friday but again... THE WRONG PARTS. AGAIN. WTF.

Anyway... never again. I've spent thousands with 1a and never again.

Tom W

Purchased parts based on what was recommended for my vehicle. The parts they sent did not match the existing part and could not be installed in a manner that would allow for the safe operation of the vehicle. Sent parts back and 1a Auto would not cover the 75.00 return shipping of their defective parts. Save yourself the trouble and go to your local auto parts store. The small amount of money you save on parts does not cover the hassle of their return policy and customer service.

They don't offer much, but what they do, is costed very well.
Update:
They keep selling the door handles for a Nissan Titan. They don't fit. They lack enough plastic to alter a fit. I bought chrome, didn't fit. I bought black, didn't fit.
I wrote a review of product, but it never showed up. Wrote another one, they said thanks they already had my review in house. Because it seems they might not post bad reviews, I lowered my review to two stars.

I ordered my part on Sunday morning and it said it would get to me by that Friday. Well, I waited all week and on Friday morning the shipping status was updated to being delivered Wednesday of next week. I completely understand packages getting delayed but like I said, I ordered on a Sunday and it didn't even get to UPS until Tuesday night after 5pm. To make it worse I only live 4 hours from Orlando where it says it shipped from. How could it posibly take 11 days to travel four hours up the road? I'm writing return to sender on the package and getting my money back, what a joke. They might have parts cheaper but I don't have 2 weeks to wait on them.