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How would you rate 1800GotJunk?
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Canada
2 reviews
12 helpful votes
Follow Sharon R.
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A 1-800-Got-Junk truck cut across 2 lanes of traffic and almost side swiped me today at Granville and 70th in Vancouver BC it was a case of I'm bigger than you so I don't care. Well I had my 4 lb dogs in the car and they went smashing through the back of the car seats. Very dangerous driving, careless and rude to cut someone off like that with your dangerous driving. Me and my friend driving with me were stunned. Will make it our mission to spread the word about your terrible company with rude and inconsiderate employees causing danger to people.

Date of experience: April 19, 2021
California
1 review
0 helpful votes
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It was a great experience how these guys picked our junk up and took them for us. I think it is saving because if we do our selves it will take whole day and renting cost + dumping cost. I strongly recommend them here in south bay.

Date of experience: January 21, 2021
South Carolina
1 review
1 helpful vote
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Great Service!
August 1, 2021

From my contact with Sinthuja on the phone to the final drive away, 1800 Got Junk was a better than expected experience! Sinthuja listened, and heard what my issues were, assured me my appointment would be handled the way I wanted.
Justin and Donald were the two guys who came, and worked tirelessly! They were so pleasant, accommodating, and I would recommend these particular men to everyone! Thank you so much Justin and Donald. It was a long day (two trucks worth) and you both made it so much more pleasant than it might have been. If I need any hauling services again, I am asking for these two young men! Great job!

Date of experience: July 30, 2021
Maryland
1 review
0 helpful votes
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Great Service
October 16, 2020

The two young guys that came to our house were very polite and respectful. They took everything we needed taken and even offered to help my husband with a flat tire that happened just before they arrived. Very pleased.

Date of experience: October 16, 2020
Texas
1 review
0 helpful votes
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We had to clean out a garage full of random old junk. Thankfully to have the super friendly DeAndre and Leon help us out on a hot summer texas day! They were very friendly and accommodating! Highly recommended!

Date of experience: July 18, 2021
North Carolina
1 review
0 helpful votes
Follow B I.
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Would never call them again. Nearly took any of the construction waste and said that was all their truck could handle. Said they would be back - no call, no show.

Date of experience: February 24, 2024
Canada
1 review
1 helpful vote
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Wonderful Service
March 8, 2021

I am extremely satisfied with the service! I recommend this company to anyone who has any junk they need to be removed. The employers who came in took everything out efficiently and in a timely matter, not to mention they were very friendly and the price was great! I will be inviting them back if I need anything else thrown away.

Date of experience: March 6, 2021
Pennsylvania
1 review
0 helpful votes
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James and Dylan
November 8, 2023

James and Dylan were very professional and friendly! They picked up items from my home on Tues. Nov. 7th 2023. It was a blessing to get a company with good customer service!

Date of experience: November 7, 2023
Minnesota
1 review
1 helpful vote
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They never showed up.
October 9, 2021

We got all the unwanted stuff from our garage out. We were hoping to make their work easier by having everything we did not want on our drive way.
Basically we waited from 330 pm to 540.pm.
When I called after 2 hours of wait.
Their response was no one will show up.
Never use 1800gotjunk.
They are a junk of unprofessionals.

Date of experience: October 9, 2021
Michigan
1 review
0 helpful votes
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Wade and Christian
October 4, 2020

These two young men were very professional and polite. They really took their time and was carefully when moving items from my basement. There were no scoff Marks on my floors or walls. They did a fabulous job.

Farmington Hills Mi. Location

Date of experience: October 3, 2020
Missouri
1 review
14 helpful votes
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Total ripoff
June 14, 2021

I called to have a few items removed from my daughter's apartment. My daughter recieved a quote of $370 which I thought was ridiculously high but by the time I arrived they had already started loading the truck. Once they finished (in approx. 20-25 minutes) the price went up to $498. The removal included 2 five-drawer dressers, a sitting chair, a large box of junk and a queen-sized mattress. 5 items ended up being $100 a piece. Never again will I use this company! I will also be contacting the Better Business Bureau to report this.

Date of experience: June 14, 2021
Connecticut
1 review
0 helpful votes
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Ray and Louis from the Manchester Ct office arrived for a night pickup. I am in the process of clearing out a parents apartment. They came in and got the job done quickly and efficiently! I was a little surprised by the cost however. This is no reflection on the guys! They helped me rectify a stressful situation!

Date of experience: September 8, 2021
Illinois
1 review
3 helpful votes
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Thieves!
May 7, 2021

I will never use this service ever again because the workers will take things of value that you ask them not to take. The price for the amount of space on the truck is highway robbery and again they take things and must be watched at all times. Do not trust them in your home alone you have been warned!

Date of experience: May 7, 2021
Oregon
1 review
5 helpful votes
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This company has ubiquitous ads and bills themself as ecologically forward because they recycle or donate items. They had two trucks, one for "junk" and one for "donations," but they only thing they were interested in donating were large pieces of furniture. Everything else was trashed, small items which an organization like Goodwill could make use of. I know that it shouldn't matter that some of these items were family heirlooms, but I had to leave the house because of the sound of things breaking when they literally threw the items out the window into their truck. Estimates they give are subject to change because it depends on how many trucks they have to fill. I was not able to leave a review on their site and the only ones they posted were positive.

Date of experience: April 10, 2021
Florida
1 review
0 helpful votes
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Great service
April 27, 2022

Hey I called and they came out, it was super reasonably priced and super professional. They communicated with me perfectly and even took my payment over the phone. Didn't hit any walls or anything. They are amazing and I would recommend them to anyone.

Date of experience: April 26, 2022
Indiana
1 review
0 helpful votes
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Fabulous
June 23, 2021

Devonta and Jared did an excellent job. They showed up when promised, took everything as advertised, noted any items that would require a fee such as propane tanks and the fridge, made sure to answer and questions clearly and swept the place clean when done, all within the appointment window. They even laughed at my humor. Thank you all.

Date of experience: June 22, 2021
Pennsylvania
1 review
4 helpful votes
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Huge mess leftover!
September 10, 2022

A friend of mine is seriously ill & her father is in the hospital (in his 80's anyway) she really needed the help & truly doesn't have the money for this & then it was poor service. They didn't take everything they were told to & took several things that were to stay. Left a lot of broken glass on the ground outside, never cleaned it up. Stepped in some animal feces & scraped it off INSIDE the house & left it! Regret ever calling them this time…had previous good experience with them, but this is ending that.

Date of experience: September 10, 2022
Canada
1 review
3 helpful votes
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Welland removal
October 4, 2020

Paid $900 for removal 2 guys broke a table and just left it there for a several disabled woman.
Grows pot in back had 5 plants these 2 guys cropped and stole all plants.

Police have been called. This is in welland on canada. Stay away from this place.

No refund nothing on part of company was done. Really shadey place.

Date of experience: October 4, 2020
Maryland
1 review
23 helpful votes
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Steer Clear
May 13, 2020

Called during CoVid when scheduled remover canceled. Quoted by phone 400 for half truck, local franchisee triple quote knowing I was in a bind to 1200 Failed to complete it anyway.
"Corporate" referred me back to... local franchisee... I've asked for their address to send demand letter.

Date of experience: May 13, 2020
Canada
2 reviews
7 helpful votes
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Trash. Get it?
May 19, 2023

We called after having to deal with bad tenants. I already knew they were very expensive we called and they were able to come that same day. Being late, of course, they were only able to pick up a part of the junk and charged us full price and came back the same day to pick up the rest of the junk. So far nothing is overly wrong with what happened, we tried calling them several times as we had a contact to come and collect most of the remaining junk, after our contact got there they refused to stop working and claimed "we already did the work so he can take it but were going to charge you full price for it". Zero flexibility, not even a discount and it seemed pretty hostile towards our request all because they couldn't answer a phone 45 minutes before they loaded the junk in.

It was nice that they were able to get to us on the same day. Save yourself a ton of money, rent a truck or trailer and do the lifting yourself. Local eco-centers will be glad to take in your junk and usually for free!

Date of experience: May 19, 2023

Overview

1800GotJunk has a rating of 1.9 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1800GotJunk most frequently mention customer service, next day and full truck. 1800GotJunk ranks 19th among Waste Disposal sites.

service
85
value
77
shipping
24
returns
21
quality
61