1800GotJunk

Charge me over $600 for a small job, and left a lot of garbage on site which I had to clean off myself after they left. Never using them again.

NO SHOW FOR 1 800 GOT JUNK. I set up an appointment time with 1 800 Got Junk. They phoned & text me at the beginning of my appointment to say they are coming. The driver called a little while later saying they would be here in the next hour. Waited & waited & they never showed up. They wasted my time. I still got my junk: (

I first used the Junk Guys when they were new in town. Yes it has been a few years. At that time my crew was fair, friendly, helpful. After today I realize, like most businesses which experience a few years of success, are nothing more than a racket. Super inflated price for minimal work (20 mins?), sullen, superior workers, and to top it off, the dreaded tip screen. Why do I have to tip you for doing your job? Yes, I did agree, I did pay. I think I was in shock, disconnected as to how such a lovely service, once upon a time, turned into another grabbing con. PI am in Tucson, AZ. Do yourself a favor. Find a guy with a trailer or do it yourself.

While the price point took me by surprise, I found 1800GotJunk to be competitive in their pricing structure to other similar businesses. What I appreciated about my experience with them, was the timeliness, courtesy, professionalism, and speed of the employees that came to represent the company. They were simply nice young men! I would recommend this company. I gave them 4 stars simply because of the pricing. I feel that it could be a bit out of reach for many casual consumers.

Both Nate and Brett called today to keep me frequently informed of when they would be arriving. Once here I showed them the 4 furniture pieces that I needed removed. An estimated quote was given, they got everything out in 20 minutes and he actual quote was less. Both friendly, professional and accommodating. I was happy to give them a tip and I highly recommend their services. Now our basement is much clearer - thank you soon much!

Terrible company to hire or work with. Here are all the secrets they don't want you to know. Their call center is located in Canada and the representatives tell you low prices and entice you with free estimates so they can arrive at your home and once there, truck team members make up their own price and are instructed to charge as much as possible for daily revenue goals and also profit sharing reasons. Secondly, you are given a 2 hr window for your appointment but might end up waiting around all day as drivers could care less about when they arrive at a job. Thirdly, nothing is donated or recycled as they claim in their website. They dump 95% of items in the landfill and sell the other 5% to thrift shops. Fourth, they pay minimum wage and hire 95% of people that were just released from prison with dangerous felonies and/or are on parole. Be very careful who you let in your home as they are known to steal and rob. The motto is we will make our money one way or another. Fifth, the price is suppose to be based on how much space you take up in the truck but their truck often times has items already in it or is filled with garbage bins, dollies, ladders, and other items they use to fluff up the truck. If you can look at the truck from a overhead view through a window or by climbing up on a truck you will see all the empty space you are paying for. Sixth, the company will always try to tact on extra fees when they are not necessary or are explained. Labor fees, bed load fees, and even additional extra time fees are all ploys they use to bump up the price. Save your money and time and do your research and pick a company that will charge a lot less and do the same job.

Terrible terrible terrible. Beware… cuz you got junk, but they got tricks. You'll never get a quote, but you'll get duped.

We called after having to deal with bad tenants. I already knew they were very expensive we called and they were able to come that same day. Being late, of course, they were only able to pick up a part of the junk and charged us full price and came back the same day to pick up the rest of the junk. So far nothing is overly wrong with what happened, we tried calling them several times as we had a contact to come and collect most of the remaining junk, after our contact got there they refused to stop working and claimed "we already did the work so he can take it but were going to charge you full price for it". Zero flexibility, not even a discount and it seemed pretty hostile towards our request all because they couldn't answer a phone 45 minutes before they loaded the junk in.

It was nice that they were able to get to us on the same day. Save yourself a ton of money, rent a truck or trailer and do the lifting yourself. Local eco-centers will be glad to take in your junk and usually for free!

James and Dylan were very professional and friendly! They picked up items from my home on Tues. Nov. 7th 2023. It was a blessing to get a company with good customer service!

I just want to make sure I let the company know of the 2 guys Comrade M. And Kevin M. Sent for my removal. They were professional, respectful and efficient in removing my things. They explained the cost up front and took care when extracting from my property. I will definitely recommend as well as use your services again. I had some bulky stuff and the price was reasonable.
Thanks a grateful customer

Totally unethical service. These guys visited my house. Looked at the garbage and quoted price of $478. I said OK and they started moving the garbage. They stopped half the way and demanded that I should pay $538 to move the remaining garbage. Unethical and unacceptable. They didn't wear a mask and don't know whether they are fully vaccinated. Not trustworthy and unethical behavior.

Similar to some of the comments about their shady pricing practices (makes used car salesman look like saints) I had 1 item (old piano) for them to take me they quoted me $379.00. I said no thank you. Then they called to see about a lower price ($300) I said sorry for wasting your time guys. Have a pricing estimate before you come out and scam me.

They should have an option of a negative 5 star review if so, this company would be in front. I recently scheduled an appointment and opted to gain insight on pricing. She informed me that they charge by how much of the truck is filled. The manager and his aid arrive and proceeded to tell me that a couch, loveseat, a bed with frame and box springs, 2 dressers, one coffee table and 2 end tables would fill the complete truck and the price would be over $7,000 and if they have to return it'll be an additional $3,500. I respectfully declined their services stating that in Baltimore the fee for bulk disposal is between $100 to $200 fee. The manager's aid kept asking me to quote him a price that I'm comfortable with, and I chose not to do so. If anyone asks this of me, that lets me know the prices are bogus. This business is a total scam. You're better off working with people within your city or state because these people are vultures.

The team called at the beginning of arrival window, arrived within stated time. Got to work right away.

The company has a strong business but is unethical, they violate labor laws and don't provide lunch breaks nor do they care their employees are over worked and on drugs. Please stop ruining peoples life's. My fiancé was sober and healthy and our family was beautiful before -800 got junk ruined our life's. Give us our family back. I care more about my daughter. If you do not believe me the other employee who also had a 1 year older kid died while working for 800 got junk. I think this company should be investigated.

They came and began to fill the truck than told me they could not continue due to bugs; even the items in the yard that had been left there they did not take. But charged me for a partial truck. When they came back they said the truck was full but when I checked it did not look full to me. It cost me $1,000.00 and they took very little and it seem to be a struggle to get them to do the job they advertised. What a waste of money.

I recently used their services. Will steer clear of them in future! Their pricing is highly subjective in nature and not very transparent. I live in Central NJ and perhaps their rates vary from franchisee to franchisee and from area to area, across the state and across the country! That is not really made clear.

You are very dependent on the pickup truck crew's eyeballing your load and telling you what fraction of a truck load that it represents, "in their opinion." That is the wrinkle. Also, they could, as a company, publish their rates by fraction of a truck load by local zip code or by region and email or message the rates to you ahead of time, if they wished to do so but apparently they do not so wish. They do not do so, as far as I could see, from my online searches. I will let readers speculate why they choose not to do this! I have arrived at my own conclusions!

Their online video commercial featuring their CEO, allegedly designed to explain pricing, really does so only in the very vaguest manner. So let me tell you what their rate card showed for my Central New Jersey zip code in this month of March 2021. Minimum charge cited was $185. Maybe that was for a single item. Their rate card did not specify what constituted a minimum load. For the lowest fraction of a load quoted on their rate card - i. E. a load of 1/8 of a truck they charged $225. They told me that I had 1/6 of a truckload which would cost me $285. A 1/2 load was $505 and a full load was $735. So it is a sliding scale and the rates go up less steeply the larger the fraction of a truck load that you require removed.

Now, to be fair, you can always refuse their services if you do not like their quote. However the lack of upfront transparency and the subjective nature of their eyeballed estimates really bothers/bothered me! Also please do not be dumb like me, I had filing cabinets and so to reduce weight for the crew I took out the drawers. Big mistake I told the crew that putting back the drawers on the truck would reduce the volume of my load. Do not try to be nice like me! My protest on this topic to the crew fell on deaf ears. So my advice to others is that it is best to leave drawers in. Do not be too concerned about the crew as they are not too concerned about you or your pocket!

Basically,. If I had not been expecting delivery of newer replacement furniture, the next day, I would have refused their services. However, for that reason, I did not really feel I had the option to do so, on this occasion.

Bottom line, personally, I am done with their services or at least until such time that I hear they are doing more to be more price transparent and reduce the estimating subjectivity!

Submitted a same day pickup for a broken television. He called to confirm and told me that he thought he'd be there at the end of the allotted time. Showed up exactly when he said he would. Very professional and courteous. Immediately gave me a quote and, when I agreed, took the television. Super easy to work with and the entire process was short and efficient. Would 100% use them again.

Mom was wanting to get rid of stuff and called 1-800- got junk. They arrived Tuesday, all I will say is They left without any junk! We decided NOT TO USE their services based off their lack of professionalism and trying to make money off my mom- until I stepped in and that was the end of that.

What was funny was JD junk just left and said they had to go to another client after moms because they canceled with 1-800-got junk as well….I couldn't imagine why!

Sam and TJ were great, hardworking, very friendly and cooperative people. Worked very hard and I thought well organized,quick and efficient. How fortunate I was to acquire these two fine individuals to do the work. Extremely satisfied and would recommend anyone to this company. Even the lady who answered the phone and set up the work schedule was prompt and courteous and I got to talk to a real person, not a machine!

The estimate over the phone versus the quote onsite were somewhat off. Had to negotiate the rate to talk him down for him to give me a better price. Not what was the estimate, but close enough.
I also helped carry out the furniture as it was very heavy. It took three of us to get it out of the house. Make sure you have a promo code. It helps. Not a huge fan. Can't say that I'd use them again or refer them to others, unless you're in a bind and have no choice.

Within 24 two very professional young men James and Jerry out of Savannah picked up my couch. They kept me informed on arrival, were very carefully removing the item and the price was reasonable. Would definitely use again.
Thank you

A 1-800-Got-Junk truck cut across 2 lanes of traffic and almost side swiped me today at Granville and 70th in Vancouver BC it was a case of I'm bigger than you so I don't care. Well I had my 4 lb dogs in the car and they went smashing through the back of the car seats. Very dangerous driving, careless and rude to cut someone off like that with your dangerous driving. Me and my friend driving with me were stunned. Will make it our mission to spread the word about your terrible company with rude and inconsiderate employees causing danger to people.