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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordering was very easy and it was also cheaper than ordering from my eye doctor. The shipping was also very fast. I have no complaints.
I was initially charged $15.99, thinking that was the cost for the contacts. My contacts cost me close to $140 for a 6-month supply. When I go to my regular eye doctor at Sterling Optical my contacts cost $120. In addition to charging me close to $140, they kept the $15.99 and when I emailed them asking what that charge was for, I was ignored. Everyone told me to stop going to my eye doctor and try 1-800-CONTACT or 1-800-Get-Lens because they were more affordable than my local doctor. Never again!
Was a good experience shipping was fast and received in great condition
Cheapest site to use, all of the other ones were $60+ for the air optix night and day for just one box, where it was $30 here! All the other sites wanted me to buy in bulk which I didnt neeeed
Product came quickly to our house. No issues. Probably order more from them in the future.
Great customer service. They helped out amazingly. Shipping was very fast too.
Customer service, very good, just not sure about the contacts yet
Thanks
Good product and shipped out in a little over a week. Rebate form and process seems a bit cumbersome.
The rebate is a pain in the butt to get.
After I ordered I was contacted to be told that they didn't have my contacts and it was going to be a month. I actually had to order more from somewhere else.
Beware! They added $200+ in "handling" charges that were never disclosed and won't show up on your invoice. Don't fall for the quoted price because these slimeballs expect you not to notice when the itemized breakdown shows up only once when you click purchase. They couldn't produce a breakdown later when I complained and asked for the justification.
Very easy to order. Super fast shipping and very affordable. I will use again when I reorder.
Everything I ordered came as expected. I am happy with my order.
Ok experience. Expensive and more that what I expected. Would be nice if you gave the rebate up front.
Good! Fast, efficient, and good quality contacts. Very refreshing!
Needed better shipping updates. Was unsure of if the package was ever shipped. It did arrive on time though
It took many phone calls to get my order to go through. They canceled my order twice for no reason. I had to call so many times to get my order correct and had to email my prescription 3 times. Unbelievable how much of my time was taken up while I was trying to operate my own business. Terrible customer service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members