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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered my contacts during the holiday season and received my contacts within a week! Perfect timing!
Took a long time to get them after being ordered. Not very good communication about my order
I received my order quick and correct. I am satisfied and will use this service again.
I saw an ad for 1-800-CONTACTS and I decided to try it. I saved money and they were delivered to my home sooner than they said. I am very satisfied with the product and service.
As the title says, all is good but the fulfillment took forever with over a month waiting.
Instructions to include a copy of the prescription would be helpful and save time
I don't have much to say. It was okay. It was okay. It was okay. It was okay.
The prescription from my doctor was verified and my contacts were delivered faster than expected! Thank you so much!
I enjoyed the ease of ordering contacts online and them being a reasonable price. However, I do not understand the fees being the same price as the contacts. So unless I'm bulk ordering, I'm not sure how this is saving me money in the long run.
Very easy process and good shipping speed. Everything went very smooth.
Right now I'm not happy. I've used the same contacts for over 15 years and the ones I received from your place doesn't allow me to see out of the contacts. Freshlook colors has been my brand and I traditionally order from 1 800 contacts. I tried you and I have a 3 month supply and the first two I put in this morning doesn't allow me to see.
Though there was about a two week wait to receive my lenses since there were just out of the range of what they normally have in stock, the convenience of delivery was important.
We had to pay for faster shipping on this order to ensure we received the contacts on time and were pleased they arrived when expected.
Overall satisfied with the contacts, but I wish I would have received them faster than I did.
Quick and easy way to order contacts. This is how I will be ordering contacts from now on.
My lenses were shipped the date they said they would be, and delivered on the date they said they would be. Prior to the holidays and I was so pleased I received them in time for traveling.
Very easy to obtain the necessary information to purchase the correct type of contacts.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members