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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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No problem with my shipment and l have t worn these contacts yet.
I received my contacts very quickly considering they were out of stock when I ordered them. 1-800-GET-LENS kept me informed and I actually received the contacts earlier than the expected delivery date. I was also able to place my order and use the prescription my optometrist printed for me instead of having to wait for them to talk to my doctor like some sites.
Ordering contacts was quick and easy, and the site was easy to navigate. Had no problems entering my prescription or any other information. Contacts shipped pretty quick after I ordered.
I did my online contact eye exam, and my prescription was approved the same day. I was able to order my contracts and receive them in a week. It was a straightforward process.
Misleading prices on the website.
I wasn't expecting to pay what I paid for 2 boxes of lenses.
Pork chop pork chop greasy greasy This site made ordering contacts easy easy!
There was extra cost over and above the advertised cost of the lenses, estimated tax, and delivery charge that was not reflected on the invoice. Maybe there was a fee for verifying the prescription with my doctor? I was not prompted to upload my prescription during the order process. Afterward, I saw a message that I should upload my presription.
So quick, uploaded my script and clicked. They also have a huge selection for Halloween... super excited!
Ordering and receiving my contacts was a breeze. Still confused on how to claim the rebate, though.
My order was filled promptly and I was kept abreast where my order was once shipped.
The website was very easy to use to order my contacts. The order was processed very quickly and had them two days before the date that was communicated. Was very smooth and fast service. Thank you
This was my first time placing an order online for contacts. GetLens was easy to navigate, easy to upload the RX, affordable, and my son's order was delivered quickly.
I thought I was ordering from 100contacts but placed an order with GetLens instead. Thought my credit card info was compromised and worried I would NOT get contacts. But was surprised everything was legit. Thank u for quick service and order was at a great discount and price.
Great shipping came on time. I had no complaints about this order
When i called to confirm my order, customer service was on point. She babe me the date, my items came that day.
I've used 1800 Get Lens service for my contacts service provider for about 8 months. They are affordable and easy to do business with!
Easy and quick to order. Arrived on time and in good condition.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members