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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
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It was good. Got here before it said it would. Came with the correct prescription.
Overall experience was pretty easy delivery was very fast.
My experience was a wonderful one. My supply on contacts not only arrived early, but I was eligible for a nice rebate as well!
250 bucks for 2 boxs of contacts for each eye is ridiculous. I wont ever recommend
The fill out was easy, and the order was within the timeframe. Excellent service.
Did not care for the hidden fees. Show them BEFORE the final order is placed. I will be shopping elsewhere for my next order.
The in app ordering was fairly easy but it took over two weeks for delivery.
I'm satisfied. I always use this kind of contact lenses. Good good good!
Everything was smooth and quick thanks ………………………………………..
Excellent Experience and received my contacts within a couple of days. Thank you, will be using this site again in the future.
The process was easy and I saved a lot by using 1-800-contacts.
No issues at all. Ordered in line and received them in a timely manner
I got my contacts quickly and they are exactly what I ordered. Cheaper than paying out of pocket other places after hitting my insurance cap
Custom service was very helpful! I had to reorder my prescription they had it all set up for me.
Unfortunately I ordered my contacts with the wrong parameters, but they were delivered quickly.
Quick and easy way to get rx contacts. Order arrived earlier than even anticipated.