1-800 FlowersReviews 1,379

Customer service is top notch -- I found out that my mother was out of town for Mother's Day and called them up the day before to see if I could switch the order. I was able to switch the delivery date to the following week for no extra charge (even though I was using a discounted delivery rate for the holiday). Customer service representative was very friendly and accommodating.

One caveat -- prices are a bit hefty, especially when compared to going direct to local florists. But they do deliver on what they promise and the flowers have always turned out great in my experience.

I have ordered flowers from this site for quite awhile. I have rarely had problems with them until I ordered a standing cross for a relative's funeral. The cross was about half the size it was supposed to be and the flowers were half dead. It was a total embarrassment to say the least.

However, I complained about it and ended up receiving a full refund for this particular order. It didn't make up for the terrible mistake that was made because you don't get to do this sort of thing over again but I did get refunded.

I can't place the blame on 1800flowers, though, because the local florist should have known exactly what they were supposed to deliver for the funeral.

Every other order I have ever placed with them has turned out very positive and I've been doing this for many years.

It's nice to be able to look at pictures of what you are ordering and tailor your selection to the recipient and the occasion.

Nothing is perfect and there will always be an occasional mix-up but, approximately 95% of my orders over the years have been successful.

I really don't care that they wire orders to local florists because I enjoy the convenience of being able to see a picture of what I am ordering from my own office. I don't mind paying a bit more for the convenience.

I see some negative reviews on this site, and I would add mine to the list but I grew up around the business and know better than to use this nightmare service.

For those of you who are unfamiliar with flower ordering (and this includes Teleflora, FTD, ProFlowers and the rest), here is how it works and my insider instructions for beautiful arrangements delivered for LESS:

These companies only PROCESS your order. They charge you for the flowers, PLUS a "wire" or "processing" fee (which they pocket), and then send your order to an actual florist shop near your recipient. That florist receives 80% of the order total (and NONE of the wire fee). So essentially they are just relaying your order for the wire fee (usually around $8) PLUS they keep 20% of the order total as a commission. This is how it has ALWAYS worked.

They ship the "outbound" orders in a rotation, and any florist can sign up and be in the rotation (if they're willing to pay). So your $50 arrangement, plus wire fee, ends up being a $40 net order to the delivering florist. Even with the high profit margins in floral, you will never get what you pay for... ever!

Now, with the internet, we don't have to be abused in this way. ALL YOU DO, simply, is do a search for florists based upon the zip code of your recipient (like YellowPages.com). THEN you call the florist DIRECTLY. While you have the florist on the phone, ask them what system(s) they are on (FTD, TeleFlora, etc). They will ALL be on at least one of these. Go to that website while you have the florist on the phone (only takes a second) and then proceed to discuss your order. This is helpful because you can SEE various arrangements on the website to help you with the selection (like a brochure). You WON'T be ordering on the website, only using it as a shopping guide that you can actually see the various arrangements. The florist will gladly accept your order and payment, you'll get your money's worth, NO WIRE FEE (scam charge), and you'll be happy. The florists are really honest, hard-working folks they just get short-changed in the order system. AND since you dealt with them directly, they wouldn't dare mess up your order.

So that's the secret... and the solution... to flower ordering in the U.S.

Hope this helps you all out. It's another situation whereby if you've never worked in or around that industry, you would not know what I just told you. Try it, I promise you'll be as happy as you've ever been.

I've been victim of the orderer and orderee to this site's scamming. They may as well just show pictures that say "you like this? Too bad, you aren't getting it". What you see is NOT what you get. I was sent flowers by a group of friends who I thought were going to cry when they saw them. When I sent a photo to the company to show my disgust, their explanation was "due to order timing, flowers may not be available". Are you serious?! Don't waste your money on this site, take your money to ProFlowers or Teleflora.

1800FLOWERS DEAD IS MORE LIKE IT - Ordered flowers for Valentines day on 2/7/09 for early delivery on 2/12, no floweres I called the customer service and spoke with a rep thatlet me know the order never got through their system. Order number was emailed to me, verified and chrged to my credit card. Agent claimed would have flowers on 2/14 Valentines day. NO flowers. They did give me 30% off on my next order. Likely not something I will use. I do not recomend this site if you want someone special to have the flowers. The savings are not worth it and the time to get credit is another pain. Buyer beware.

This site ruined my entire day! - I have ordered Valentines day gifts on-line from other services and they always provide morning delivery. Not these guys! When I called them to track my order I found out that It might not arrive until as late as 07:00 pm. My wife and I have young children and have early dinner reservations so it looks like my baby-sitter will get the pleasure of answering the door and recieving my wife's gift. Happy friggen Valentines Day!

I will never use this site again!