1-800 FlowersReviews 1,378

Beware... and check your credit card statement after the order. I was charged way more on my credit card than the order was for. And, when I called customer service to dispute I could not get through to the billing department. I would explain the whole thing to the customer service person, they would transfer me, and then I was left on hold with no one picking up. I spent nearly an hour on the phone and never got through. This may be their scam, so you give up trying. I took the route of going through my credit card company to dispute. Will never use them again.

I wish I have read this reviews before, sadly I was hooked to them by an Amazon's promotion. Since all the reviews I have read say that product never arrives on time, I could not take any risk and disappoint my wife on valentines' day, so I proceeded to cancel my order.
It takes hours to get to them on their 1800 number, plus people that work there does not seem to have proper training on how to handle cancellations at all.
Their cancellation process is very obscure and they like to play with your money. Since I paid a part using a promotion by Amazon, they did Not want to return that money, according to them, the promotion was applied and they couldn't, How? If I canceled my order., but luckily Amazon did respond and return that part.
The other part (big) of the cost of the flowers was taken from my Paypal account, they said that they would send a cancellation email which I never got and refund my money. Since I had not receive any I escalated this to a dispute.

Beware do not buy from them.

I went there to buy a rose for my wife's birthday. They do not show price with shipping. So I chatted in the little box with a representative. She was nice and said she could help. Took my info and a few minutes later gave me a total of $29.32. I questioned her twice on if that was total bottom line. Yes, she said. Went back to the website and filled in 2 pages of info, and then found the total... $47.58! Called them on phone. The person offered a $20.00 dollar discount. She went away, then came back and said $5.00 discount and will send $20.00 future credit. I did not order, and will not in the future! I don't appreciate being misled. Consumer confidence used to mean a lot. This company should have none!

I ordered flowers for a funeral several hours away. The photo on the website was a really charming looking arrangement. To make a long story short, what was delivered was quite different- how did I know? Well, thanks to modern technology no one needs to be scammed again. I asked my cousin to send a picture of the arrangement I paid for to my iphone- in fact, I suggest that everyone do the same whenever you have flowers delivered. If enough of us start doing this, maybe floral businesses like 1800 flowers will stop trying to rip us off. At least they refunded my money- but I'll never use them again.

They are scam. Go to or call the florist directly. You will get much better value. All florist hate them and they will arrange for the value what they receive. The pictures are deceiving when you order lower price value, you get crap. If you are charged $80 by 1-800-flowers, you will get only $60 worth of arrangement. If you go to the florist directly and they charge $80, you get $80 worth of arrangement. Use internet and go directly to the florists. I always do and always get perfect flowers.

Ordered twice here already. First one was okay. I ordered flowers for my mother on mother's day. It arrived a day late but never had the thought to complain that time, because, hey, at least it arrived and it was on Mother's day. Second time was for a friend in the hospital. Never arrived. I asked what happened. Operator on the other line barely spoke English. Bad customer service. I asked for a refund, they wouldn't give me one and instead offered to redeliver with a coupon or something. The worst thing was my friend never made it.

Bottom line is, it would be better if you drop by the nearest flower shop and get the flowers yourself.

Worst site ever! Wish I had come here and read the reviews before I ordered from them. Ordered a flower arrangement for mothers day, was delivered a day before I wanted it. And wasn't even my order, delivery guy called me telling me he had messed up and given me the wrong flowers and that he would stop by to switch them. When he came he gave me the "right" one. Little did I know that that arrangement wasn't the one I had ordered either. If I would have noticed I would have kept the first one, the flowers were half dead and the vase all scratched up. I called the company to notify them and they apologized, said they would send another on Sunday. Sunday, nothing, later got a call saying they "ran out" of flowers and that it would be sent on Monday I said fine. Monday nothing, called again and again they apologized said they would send it on Tuesday and even gave me her word. Tuesday nothing, called again and they gave me the address after much pushing to the florist so I could just pick it up on my own. The address was a fake... please stay away and follow the first comment I believe was posted saying that its better to just contact a local florist instead, because it is. NEVER AGAIN!

I am 600 miles from my hometown in Texas. With great ease I logged on to 1800Flowers and ordered my mother a beautiful arrangement and was informed that they would arrive at her home in Arlington by Sunday, but possible Saturday. Great news! I received confirmation shortly afterwards. This afternoon (Saturday), I logged on to check the order and tracking data to see if the delivery was today. It noted that it was cancelled. I was sure this was a mistake. So I called customer service. That was a nightmare. The Reader's Digest version: I was told that they have delayed it. The representative was hard to understand, so I asked for a supervisor. No luck, he said that they did not want to talk with me. He then said that it would be delivered Monday. And later he said that they do not service the area at all and they would refund my money. I asked him if I understood him correctly, They do not service Dallas/Ft Worth. He said no. I truly find this hard to believe. Not to mention, this is a company that accepted money for a service that they could not complete. Amazing! And they never sent an email, call, etc to even let me know that it would never be delivered. And it was too late to order anything else from the 20 florists that I called.

I ordered flowers for a friend who had gone through a 15 hour surgery for cancer two days prior. It was the first day she was out of CCU and able to receive flowers. Not only did they not deliver, I was never contacted that there was a problem. When I contacted them the following day, I was informed my selection was not available for my area and to make a different selection. That option was not available either. I cancelled my order and contacted FTD.com. I explained my situation and they had my order in her room within 2 hours. I'll never use 1800flowers.com ever again.

Customer service is top notch -- I found out that my mother was out of town for Mother's Day and called them up the day before to see if I could switch the order. I was able to switch the delivery date to the following week for no extra charge (even though I was using a discounted delivery rate for the holiday). Customer service representative was very friendly and accommodating.

One caveat -- prices are a bit hefty, especially when compared to going direct to local florists. But they do deliver on what they promise and the flowers have always turned out great in my experience.