1-800 FlowersReviews 1,378

6 years ago they delivered flowers to me a day late to a train station in Manhattan (!).
The other day I ordered flowers for my grandma's birthday and figured I'll try these guys again. Bad decision...
I places 2 orders under the same order number. My mistake was that i put a wrong date. So I called their customer service right away to tell them that i want a date changed. Told them order number, the right date, got an OK and went happily for the rest of my day. Little that I know that the genius on the other side of the line only changed delivery date on one part the orders. The other part of the order was never delivered...
There won't be a 3rd time

Order online Christmas centerpiece. Ask for the deliver on Christmas eve. Never arrived call and was told they contacted the florist and will be delivered (WAS NOT)... Still nothing. SO I Called again and said there will be a delivery on Christmas day ( didn't believe that) of course I was right. Still nothing! So you would think they will be delivered on the 26th. NOPE! And I called now 3rd time with the "customer service" person said maybe you have canceled and called somewhere else. WOW REALLY? The people work there knows the service is terrible and is suggesting shopping elsewhere. I will never ever order from there again and I will tell everyone I know and don't know to never order from here. I will post on on social. Media not to use 1800 flowers ever.

AWFUL, AWFUL, AWFUL! Ordered Christmas centerpiece, received confirmation of delivery only to find out there was no delivery. Called customer service (outsourced to India) and was told they could not provide any information but would ensure another arrangement would go out. Repeatedly asked why I got a confirmation and was then put on hold... individual came back on and told me the local florist had left the arrangement at the wrong home and would go out to retrieve and deliver to the correct address. I requested a confirmation email and was told "we cannot do that', then I asked for a partial refund for the trouble and was then told, the delivery people had until 7 pm to complete the pickup and re-delivery. NEVER will use this useless, scamming, incompetent service again. BEWARE!

This is the second year in a row that 1-800 Flowers failed to deliver what I ordered. When you pay $80 plus dollars for a flower arrangement you expect the company to get it right. I called them today and told them to come pick up the "wrong flower" arrangement that they sent to my mother and refund my money. They tried telling me that they would deliver the ones I ordered tomorrow. I told them no way. Pick up the flowers and send me a refund. So they are sending me a refund. I will never deal with this company again. Very disappointed with them just like last year.

Don't use them - call a local florist yourself.(that's all they do)

Roses are red, violets are blue, 1800flowers will screw you.

Site jabber you should implement a 0 rating just for companies like this.

I had a very difficult time trying to get them to fix the mess they made of getting flowers to my Aunt's funeral. I ordered online without a problem, assured they would be delivered. Then received a call from the flower shop saying they were too far away to get the flowers to the funeral. Then they said they didn't have what we picked out (which was ok, we were willing to substitute). But they could not guarantee by funeral date. So why take the order? I called customer service who hem hawed around and said they would deliver the next day. I received an email saying they were delivered and then one saying they were not. I didn't want to bother my Aunt's family over this so I called again. Again they seemed to have no idea of what was going on. I calmly explained the situation. No flowers delivered to Aunt's funeral is looking bad and I felt horrible. They could not tell me if they were delivered and if so, where. I said we need to find them as fu real flowers are time sensitive. The woman offered to call my Aunt to see if she received them. Then I knew they were not listening because if they had, they would know this was impossible as my Aunt had passed away, hence the need for the flowers. By this time I just asked for a refund. $75 is a lot to spend to have it botched up so badly that no one could deliver, then they didn't know where they were, then they said they were delivered but weren't only to follow THAT with proof they heard none of my concern because they offered to call the deceased (challenging at the least). They refunded no money and only offered me $20 towards a future purchase (why would I want to purchase w them again?). I would use another service. These people do not care or respect their customers or they would have handled differently.

It's obvious that 1-800-Flowers have out-sourced their customer service to India. The representative was difficult to understand and it was a chore making sure the message on the card was correct since the message was what made that gift make sense. Then, sure enough, it was delivered without the card so they had no idea who it was from. Shame on you 1800 Flowers for cheating people in the US of jobs and the lousy customer service will end up costing you whatever you think you're saving by out-sourcing. Such foolish corporate thinking! Doesn't matter to me now. I will be using my local florists from now on.

I am so dissapointed with 1-800-flowers. The service is an absolute disgrace! The agents are not trustworthy and the service is not reliable. I have spoken to 6 agents because my order was not delivered on time. From dropped calls to empty promises, my flowers were yet to be delivered. I am going to file a complaint with thr better business bearou againat this company. Never have I been this frustrated when dealing with an online order. Not only did they nkt deliver the flowers on my parents anniversary, I have promised them that the flowers would be there the next day (because that's what I was promised) but they did NOT get anu flowers. I could have ordered the flowers from a differenr company. NEVER EVER ORDER FROM 1-800 FLOWERS. They are SO UNRELIABLE and extremely unprofessional!

On Tuesday, I called to order flowers to be sent to my boss' aunt's funeral on Friday. I spoke with someone, as they needed to be delivered by 9:00am. I could hardly understand him, as his accent was so heavy. On Friday morning, I received a call from 1-800-Flowers, telling me that the florist had canceled the order that morning. The person calling, as well as her supervisor, had very heavy accents. The supervisor offered to send flowers to a home, but we didn't have an address. My boss hit the roof and I could have lost my job. I will NEVER order from them again.

I ordered an arrangement for a funeral, paid extra for it to be delivered the next day. It was not delivered and they assured me repeatedly it would be delivered the following day. This went on for 3 days and I finally cancelled the order. They assured me they would give a full refund; now, they refuse, saying they did not charge me the amount shown on my credit card statement and on my order confirmation. They said what is on the credit card statement "is what the bank shows, not what we charged." Told me the supervisor was busy and couldn't take my call.

Horrible company. Will never use again. Ordered and paid for flowers for Mother's Day. Flowers were scheduled to deliver on Saturday before Mothers Day and never were delivered. It wasn't until I called that they told me their florists couldn't fill the order on time. So they said they would deliver on Monday and here it is 7pm and still no flowers. So I called again and was told that they are trying really hard to get them delivered by 9pm. A lot of good that does when Mother's Day is over. Maybe they should have tried really hard before the holiday. Horrible company!

Horrible place to shop! The service was not fulfilled claiming the paypal account(?) was not valid and claimed they left a message on my mobile phone(?) to inform me of non-delivery;

I asked them what info they have for my paypal account they said it was already deleted(deleted why?) and left a message on my mobile(I offer them to the incoming and outgoing records of my Verizon account but instead offer me to give them forms of payment and they will deliver it(what a joke!).

I will never shop on this site again... never!

No star at all should be provided to this type of company

"DO NOT ORDER FROM 1-800-FLOWERS. I recently placed an order with this company on the 8th of May for two bouquets of flowers for mother's day. A few hours later I received a call from the company stating that the bouquets could not be made because the flowers weren't in stock with my local florist. I was told that the ENTIRE order was canceled and that the money would be placed back onto my card. After this, I went with a company called Pro Flowers. They delivered my flowers and everything worked out well with this company. I then get an e-mail from 1-800-Flowers saying that a bouquet of flowers had been delivered to my grandmother. Turns out that only ONE of my orders was canceled even though I was told by 1-800-Flowers that my FULL order was canceled. They will not refund my money or do anything at all even though it was their sales associates fault. Their phone calls are outsourced to India or somewhere overseas. I was on hold for over an hour and a half and they helped me in no way at all and wouldn't let me speak with a manager. I have now lost $70.00 dollars because of this and ended up having to pay for double the amount of flowers because of their mistake. Please stay away from them!"

On 05/07/2015 I ordered a gift basket for Mothers Day 05/10/2015.
When it didn't arrive, I called customer service and was told how sorry they were and it would be delivered next week, because I didn't order in time for the 10th.
I was not informed at the time I placed the order that it could not be delivered by the 10th.
If they had told me, I would not have spent my $200.00 with them. So the order was scheduled for delivery on or before 05/09/2015 the day before Mothers Day.
Still upset I called again today 05/11/2015 and was told it will be delivered tomorrow the 12th.
When I called customer service I actually got no resolution or satisfaction. All I ended up with was an over seas phone bank with a foreigner telling me how sorry they were, and I should calm down because, its better late than never and, my Mother will still be surprised.
ONE THING IS FOR SURE. IF THERES A CHOICE BETWEEN 1800 FLOWERS OR NO FLOWERS, I WILL NOT BE SENDING FLOWERS. DONOT USE THESE PEOPLE. SAVE YOURSELF AND YOUR MONEY!

Ordered my mom flowers for Mother's Day on 5/8 for delivery on 5/9. The order was never delivered and worst of all they never communicated this information. I called them the following day because their website only had " exception" in the tracking field. I find out the order was not delivered. I called waited on hold for 20 mins first rep hung up on me. I had my BF call because I didn't want to be rude because I was fuming. They tell him it was not field because the florist cancelled but would get it their on 5/10 guess what? It wasn't delivered on Mother's Day. So mom got nothing and I'm away so I couldn't go get her something. I called them and they got a nice piece of my mind. I will never ever order from them.

Ordered flowers for my mother who is in an assisted living facility for Mother's Day. Flowers arrived on time, but apparently she was sent the vase and the flowers with the understanding that she would put it together. Really? I spent $80.00 and they can't even come arranged? Plus flowers were nearly dead upon arrival. I will NEVER use 1-800 Flowers ever again. I could have gone to the supermarket and gotten enough flowers with $80.00 to decorate her entire room. And the flowers would have arrived fresh and probably lasted for a while. DO NOT USE 1800fLOWERS... EVER! Pick them along the side of the road if you have to. Probably better selection.

This company is the WORST! I made my mother stay home all day the day before Mothers Day to wait for her flowers and she received NOTHING! What's more is this company LIED and said that an attempted delivery was made. It wasn't because 3 people were home ALL DAY! Then I was told that there are no deliveries on Sunday! So my only gift to my mother on Mother's Day was COMPLETELY RUINED! Total incompetency! And now all I ask is for an email confirming the cancellation of this order and I can't even get THAT! I AM NEVER ORDERING FROM THIS COMPANY EVER AGAIN!

This company is terrible. My kids sent me flowers for Mother's Day. They were supposedly delivered and they even said the name that signed for them. They were never delivered! I was home the whole time! When we tried to find out who the florist was that supposedly delivered them we were told they couldn't share that information! Come to find out the call was being answered in the Philippines! I spoke with a local florist who won't have anything to do with processing orders from them because of how they do business. She has heard this story before. They charge just to take your order, never deliver it but if u call they make up stuff that they did deliver. Sounds like 110% profit to me. Mother's Day is tomorrow. My kids are out money. No delivery to me today and they can't "fix" till Monday IF its their fault? DO NOT USE THIS COMPANY GOOGLE A LOCAL FLORIST AND USE THEM IF YOU WANT YOUR FLOWERS DELIVERED!

I ordered mother's day flowers for my mother and sister to be delivered Friday (ample time for arrival by Sunday if any mishaps) through their website. Specifically, I looked only through their offerings for same day/next day delivery to ensure that the flowers would arrive on time. Unfortunately for me, they did not. The morning that they were supposed to be delivered I received a voice message from customer service that the order possibly could not be fulfilled. I called back and spent 20 minutes on hold but was very happy that the agent reassured me that both deliveries were set to be delivered on time. My mother received her flowers. My sister did not. I called back to find out what was going on and after another 20 minutes or so on hold was told that unfortunately the order had not been sent out. Not only am I upset that I had to contact them to find this out, but they were only willing to offer a later delivery date (2 days past Mother's Day) and a $20.00 gift card. In total I spent a little over $100. I will never again use this service.