From the business
We are a Direct-to-Consumer CPAP store that offers cost effective options for purchasing your CPAP machines, CPAP masks, and CPAP supplies shipped direct to you. We cut out the "middle man" and pass these great CPAP discounts and savings on to you. We offer a wide selection of the newest ResMed, Respironics, and Fisher & Paykel CPAP products on the market; all backed by manufacturer warranty.
1800CPAP.COM Reviews Summary
1800CPAP.COM has a rating of 4.5 stars from 1,542 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery and timely manner. 1800CPAP.COM ranks 1st among CPAP sites.
Ordered the generic product for the first time due to the price. Fits perfectly and works fine.
Very easy to get this order. I will order from here again.
The products were easy to find online, arrived very quickly, and were exactly as pictured and described.
The item I ordered was exactly what I received and it only took a few days. I submitted a question about the item after 5pm and I received a response the next morning. They are very responsive. I will definitely use 1800CPAP for future supply needs.
I was able to find a very scarce replacement for my bi pap. I called with some questions and got very thorough answers. My order was filled promptly.
Shipping costs more than doubled the cost of my order
Was very pleasant and easy to use the site to order a mask. Came very quickly.
Ordered online, delivered quick as indicated, product was what I ordered.
I received my products the next day. I was able to search for what I needed and check out quickly. Would use again.
I tried the mask. Being listed as Large, It would not cover my face properly or seal. Other masks in a Large and medium fit and seal.
I am getting better sleep with the new design on the mask components. The vents appear to be better with less leakage.
I ordered a new mask, hose and headgear. Needed them quick (dog attacked the old gear). I've ordered from here numerous times and have been impressed with quick delivery. I paid extra for expedited delivery - again, dog destroyed old set up. 1800CPAP did what I expected (and paid for), but USPS dropped the ball. Even though I paid for expedited shipping, it was 1 + weeks to receive my order. This was not 1800CPAC's fault, but they didn't really have an answer or remedy. I was told in numerous emails that if I didn't receive my order within a certain time frame (Way outside of what I paid extra for), they would take action.
They sell MEDICAL equipment. As i said, I have used their services before. For them to be 'it's not our fault and 'let's just wait and see if the shipper (USPS) delivers' is more than a bit disappointing.
Unfortunately, for many people, this is pretty much our best choice.
It was easy to order the parts and they arrived in a few days
Mask fits well, only issue is getting used to clips again since previous had loops to put the bottom of the head gear to tighten.
I wanted a new face mask and cushion like the one I have. Going to my previous orders to duplicate it, I was confused that there wasn't a description of my past orders. All it has is order numbers. Very frustrating to open several order numbers and not finding what you need.
I then went to the mask section to see if I could get the same mask. I ordered one that I thought was it but it wasn't and it doesn't fit well for me and the extra cushions I have don't fit.
Website was easy to navigate. Mask arrived promptly and was as described
I initially got the wrong item. When I tried to report it, there was a bit of jumping through hoops. (First I reported it on the website, only to be sent a message with directions to send a new message by email). Just a bit of a pain. But it eventually got sorted out and I was re-sent a package this time with the correct item.
Everything came in perfect. The delivery came in just right.
I've been a customer of 1800CPAP for about 3 years now. All orders and products have met or exceeded expectations.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Floyd! Thank you very much for your time and invaluable feedback! While we greatly appreciate you taking the time to share your experience, we do believe that the 1 out of 5-star rating may have been an accidental oversight. If this was not an oversight, we would love to speak with you about how we can improve your overall ordering experience in the future! As always, please feel free to reach out with any questions or concerns you may have!
Best Regards,
Brendan Aydelott
Operations Manager
1800CPAP.com