123Ponds.com

All I say about them is run away. I would NEVER buy from them again.
Purchased an item from 123 Ponds, Item was 120.00 They only refunded $52.00. Said item was damaged. Return was sent back in the original factory packaging and the original box they sent it in packed with peanuts.
Charged me the original shipping fee and 15% restocking fee. It cost me $30.00 to ship back and ended up with $52 refund. They sent pictures of the box and not damaged. In my mho looking at the reviews this is the MO of this vendor.

HORRIFIC POLICIES! DONT BUY! READ!. Might as well never return or exchange, just don't buy actually! If you want a return they'll charge up to 30% as well. For example... pump with free shipping is $193.00. We are being charged
Total Credit to be applied back to credit card:
$193.94 = Item Cost
$58.18 = Restocking Fee
$28.18 = Original Shipping Fee________
$107.58 = Credit Amount
I can ship this item all day to and from NJ for $15.00 or less using 2-8 business days as they did!
Also, the pump was recommended to us by thier sales team... we needed something immediately so our fish would survive... double the strength, so we were forced to buy from another nearby location. This is like a scam if you ask me!
Horrible experience and will never recommend them.

I purchased a pump screen (off of website) that did not have listed the 2" lip where the pump is inserted. My pump did not slide down into the screen so I returned it according to the return requirements. Had to be in same box, with certain markings on box and within certain days. All of this was done. In the end I received roughly 1/2 of my credit card billing PLUS I had to pay for the return freight. I asked the lady answering the phone to allow me to speak to her supervisor and she REFUSED! To this day I don't know how they can stay in business with such a return system. They even changed the description on their website of the screen so my credit card company was confused about the reason I returned the product. DON'T purchase from these people!

They sell you the wrong product then make you pay a 15% restocking fee to get the one you need. And you have to pay return shipping. They will not admit they messed up the order even after the email question was presented along with the response from their company advising of the product... but wrong. The order number form the original purchase was even presented in order for them to advise of the correct part for the filter. Do NOT use this company. Customer service rep is the supervisor a well and constantly talks over you so you can not state the issues.

I could not get thru to customer support at all. I would not recommend shopping here. It's a drop shopping company that cares about the customer zero

Do not risk your hard earned money!

0/5 stars

If I could leave ZERO stars, I would.
I ordered a pump that advertised 400 gallons per hour. It arrived in a used box and obviously was sent back before. I put it in operation and it seems to not be pumping properly. I tested the output by filling a 2 gallon pail with a stopwatch and the output was 160 gph. I tried to return it for a full refund and 123 ponds refused saying that the problem is with the manufacturer, not them. Horrible customer service.
STAY AWAY FROM THIS STORE. THEY DON'T STAND BEHIND

Lousy customer service. The also shipped damaged filters to me and did not want to replace them. That is the good thing about the web, plenty of other places to buy.

Works well and good price, looked all over for a small enough pump for a statue out side of my house and finally found them.

I placed an order the on Tuesday night at about 11:00 pm CST. I called and cancelled at 10:00 the next morning. I was told that they would "see if they could get it off the truck". I said your website indicates you don't open until 10:00 am. Response was well, we do orders way before that. The order was cancelled at which time I was told there was a 10% restocking charge. Ridiculous. Even more ridiculous is that the restocking charge was 10% of the product and shipping fees!

I think the ordering experience was the cleanest, clearest, most uncomplicated such experience I have encountered. I'm glad for this chance to compliment 123Ponds. The product is just what I wanted.