Layne b.

Matawan, United States

Layne's Profile

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123Ponds.com

Patio

“Horrible experience... near scam! Invoice #286457”

8/8/23

Verified purchase

HORRIFIC POLICIES! DONT BUY! READ!. Might as well never return or exchange, just don't buy actually! If you want a return they'll charge up to 30% as well. For example... pump with free shipping is $193.00. We are being charged
Total Credit to be applied back to credit card:
$193.94 = Item Cost
$58.18 = Restocking Fee
$28.18 = Original Shipping Fee________
$107.58 = Credit Amount
I can ship this item all day to and from NJ for $15.00 or less using 2-8 business days as they did!
Also, the pump was recommended to us by thier sales team... we needed something immediately so our fish would survive... double the strength, so we were forced to buy from another nearby location. This is like a scam if you ask me!
Horrible experience and will never recommend them.

Tip for consumers:
HORRIFIC POLICIES!!! DONT BUY! READ!!!.. might as well never return or exchange, just don't buy actually!!! If you want a return they'll charge up to 30% as well. For example... pump with free shipping is $193.00. We are being charged
Total Credit to be applied back to credit card:
$193.94 = Item Cost
$58.18 = Restocking Fee
$28.18 = Original Shipping Fee
________
$107.58 = Credit Amount
I can ship this item all day to and from NJ for $15.00 or less using 2-8 business days as they did!

Products used:
None... horrible advice from thier sales team... cost me 45% of original $193.00

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Thank you

Allen S. – 123Ponds.com Rep 8/21/23

Unfortunately, we don't have anything in the logs that you called us first before ordering. There are many websites selling them so perhaps you contacted another company first and thought it was us.

This pump was ordered online and when you first contacted us after receiving the pump you mentioned that you needed a model 3 sizes larger. 3780 gallons per hour vs the 1300 gallons per hour order. This happens and its not a problem for us to assist you with an exchange.

We have made our return and exchange procedures more customer friendly and we did not force you to do anything.

You made the decision to purchase elsewhere and we were going to offer to waive the fees and reduce the shipping charges but then you gave us a 1 star review here and on another site.

When this happens our hands are tied and we can no longer take care of you in the way we wanted to.

All the best!